Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash. * Experience providing support to direct customers, resellers, O&M, and field personnel in ...
Quick apply
Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash. * Experience providing support to direct customers, resellers, O&M, and field personnel in ...
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...
Quick apply
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...
Lead application support initiatives as a Production Support Engineer focused on banking applications. Expertly navigate Java, PL-SQL, and scripting tools to resolve issues and optimize performance.
Lead application support initiatives as a Production Support Engineer focused on banking applications. Expertly navigate Java, PL-SQL, and scripting tools to resolve issues and optimize performance.
Summary The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues ...
New
Summary The Application Support Engineer I combines hands-on application support with engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues ...
New
Platform Engineer (Hybrid Cloud & On Prem)
Ottawa, ON · Hybrid
CA$85/day
Monitor, troubleshoot, and improve infrastructure, observability, and network reliability to support developer productivity. Qualifications: * Around 8 years of experience in platform, infrastructure ...
Platform Engineer (Hybrid Cloud & On Prem)
Ottawa, ON · Hybrid
CA$85/day
Monitor, troubleshoot, and improve infrastructure, observability, and network reliability to support developer productivity. Qualifications: * Around 8 years of experience in platform, infrastructure ...
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...
Quick apply
We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...
At least 3 years in technical support engineer or similar technical role * Strong customer-facing skills * Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
Quick apply
At least 3 years in technical support engineer or similar technical role * Strong customer-facing skills * Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty. * Deadline-driven and ... Leaders who support your development through coaching and managing opportunities * Work in a ...
Experience with SRE (Site reliability Engineering) Tools such as PagerDuty. * Deadline-driven and ... Leaders who support your development through coaching and managing opportunities * Work in a ...
Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience. * Identify opportunities to enhance support processes, educate users, and scale our support model.
New
Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience. * Identify opportunities to enhance support processes, educate users, and scale our support model.
New
Applications Engineering - Technical Support
Aurora, ON · On-site
CA$72K - CA$85K/yr
Applications Engineering - Technical Support Location: Aurora, Ontario Department: Sales Engineering Reports To: Canadian National Sales Manager Employment Type: Full-Time About EBARA HG EBARA HG is ...
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Applications Engineering - Technical Support
Aurora, ON · On-site
CA$72K - CA$85K/yr
Applications Engineering - Technical Support Location: Aurora, Ontario Department: Sales Engineering Reports To: Canadian National Sales Manager Employment Type: Full-Time About EBARA HG EBARA HG is ...
Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the ...
Quick apply
Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the ...
Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class ...
Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class ...
PAM Solution Support Engineer
Toronto, ON · On-site
The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and ... Familiarity with DevOps tools and CI/CD pipelines. * CyberArk certifications (Defender, Sentry) or ...
PAM Solution Support Engineer
Toronto, ON · On-site
The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and ... Familiarity with DevOps tools and CI/CD pipelines. * CyberArk certifications (Defender, Sentry) or ...
Sr AWS Technical Support Engineer
Mississauga, ON · Hybrid
CA$110K - CA$130K/yr
... DevOps Engineer are required. * *This is not a complete listing of the job duties. It's a ... health support, paid time off, RRSP Matching and much more! Equal Opportunity Statement As a ...
Sr AWS Technical Support Engineer
Mississauga, ON · Hybrid
CA$110K - CA$130K/yr
... DevOps Engineer are required. * *This is not a complete listing of the job duties. It's a ... health support, paid time off, RRSP Matching and much more! Equal Opportunity Statement As a ...
Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience. * Identify opportunities to enhance support processes, educate users, and scale our support model.
New
Quick apply
Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience. * Identify opportunities to enhance support processes, educate users, and scale our support model.
New
Customer Support Engineer
Kanata, ON · On-site
The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more ...
Customer Support Engineer
Kanata, ON · On-site
The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more ...
What you'll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become ...
What you'll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become ...
Customer Support Engineer
Ottawa, ON · On-site
We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring ...
Quick apply
Customer Support Engineer
Ottawa, ON · On-site
We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring ...
Customer Support Engineer
Toronto, ON · On-site
We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring ...
Quick apply
Customer Support Engineer
Toronto, ON · On-site
We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring ...
As our Senior Product Support Engineer , you'll serve as a technical subject matter expert for Gogo's legacy, current, and emerging hardware platforms. You'll work closely with Engineering, Product ...
As our Senior Product Support Engineer , you'll serve as a technical subject matter expert for Gogo's legacy, current, and emerging hardware platforms. You'll work closely with Engineering, Product ...
Support Developer information
What is a support developer?
A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.
How does a support developer typically collaborate with other teams to resolve customer issues quickly?
Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What are the key skills and qualifications needed to thrive as a support developer, and why are they important?
To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.
What does a support developer support engineer do?
A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.
What are popular job titles related to Support Developer jobs in Ontario?
For Support Developer jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Support Developer jobs in Ontario look for?
The top searched job categories for Support Developer jobs in Ontario are:
What cities in Ontario are hiring for Support Developer jobs?
Cities in Ontario with the most Support Developer job openings:
Advanced Support Engineer, Diamond
Ottawa, ON • Hybrid
Check Point Software Technologies
• Network Security • 5 - 10K employees5,001 - 10,000 employees
Full-time
Re-posted 23 days ago
Check Point Software Technologies rating
7.4
Based on 9 frontline employees who took The Breakroom Quiz
Job description
Company Description
Why Join Us
At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.
Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.
This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.
We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.
What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.
If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.
Job Description- Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
- Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
- Occasional travel to customer sites in the US and Canada is required as needed.
- Ensures management of customer expectations and resolution of technical issues in a timely manner.
- Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies
- 5-8 years of relevant enterprise level networking and Internet Security technology experience.
- Experience with Check Point products required.
- Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
- Experience configuring and troubleshooting VPN technologies.
- Strong understanding of the OSI model on Layers 1-4.
- Experience with traffic analyzing tools like Wireshark.
- Understanding of how common TCP/UDP connections are established based on their protocol.
- Working knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
- Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
- Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
- Must be eligible to work in country of residence without sponsorship from an employer now or in the future.
- This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.
EOE M/F/Veterans/Disabled
What Check Point Software Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Check Point Software Technologies
Sourced by ZipRecruiter
Industry
Network security
Company size
5,001 - 10,000 Employees
Headquarters location
San Carlos, CA, US