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Support Developer Jobs in Toronto, ON (NOW HIRING)

Syntronic

IT Support Developer

Toronto, ON · Hybrid

As a frontline IT and network support engineer for our on-site projects across the Americas, you will be the first point of contact for IT and network issues at all warehouse sites and local offices ...

Narvar

Technical Support Engineer

Toronto, ON · Remote

As a Technical Support Engineer, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers.You will work closely ...

Wisedocs AI

Technical Support Engineer

Toronto, ON · On-site

The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...

Wisedocs AI

Technical Support Engineer

Toronto, ON

The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...

CommIT

Support Engineer (Tier 2)

Toronto, ON · Remote

As a Tier 1-2 Support Engineer , you are the technical front line for customers -- helping them ... CI/CD integrations, developer tools & code-based configuration * Communication with technical & non ...

Alquemy

Product Support Engineer

Toronto, ON

We are seeking a Product Support Engineer to provide technical support and ensure the stability, reliability, and performance of enterprise banking and financial applications. This role is critical ...

QuickNode

Technical Support Engineer

Toronto, ON · Remote

$104K - $130K/yr

... developer team to fix. Our network is servicing more than 10 billion requests per month, so you ... Have handled customer support in a technical capacity. * Worked on a remote team of 5-10 people.

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Support Developer information

What are the key skills and qualifications needed to thrive as a Support Developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a Support Developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a Support Developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
Support Developer jobs near you
Infographic showing various Support Developer job openings in Toronto, ON as of July 2026, with employment types broken down into 83% Full Time, 5% Part Time, 1% Temporary, and 11% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution.

IT Support Developer

Syntronic

Toronto, ON • Hybrid

Full-time

Posted 20 days ago

Job description

Join Syntronic: Where Your Innovation Shapes the Future
At Syntronic, we don't just follow industry trends-we set them! Join us in partnering with visionary companies and the brightest minds to turn ground-breaking ideas into reality. Imagine working on cutting-edge telecom advancements, pioneering automotive tech, life-saving healthcare innovations, and next-gen industrial automation. Our projects are diverse, impactful, and at the forefront of technological innovation. Be a part of something extraordinary!

Who are we?:
Syntronic is a global leader in design and development, specializing in electronics, electro-mechanics, and software. We're not just a company; we're a community of innovators. Our teams work on projects that define the future-from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will make a real difference.

What we're looking for:
We are seeking individuals who want to:
        Collaborate with top-tier clients on transformative, cutting-edge projects.
        Engage with and learn from industry leaders
        Innovate from concept to completion, ensuring high standards.
        Gain international experience on global projects.
        Thrive in an entrepreneurial environment that supports new ideas.
        Explore multiple sectors like telecommunications, automotive, healthcare, and industrial automation.

As a frontline IT and network support engineer for our on-site projects across the Americas, you will be the first point of contact for IT and network issues at all warehouse sites and local offices in the region. You will ensure stable operation of robot systems and IT infrastructure during local business hours. This role covers three core technical domains: networking, operation & maintenance, and cybersecurity. You will also take part in pre-sales and solution implementation work during project delivery phases. Based on the standard network and server deployment architecture provided by the headquarters, you will design, deploy and implement solutions at customer sites.

What you'll do

1. Primary On-site & Remote Support (Core Duty)

  • Respond to network and IT incidents at all warehouse sites across the Americas during local business hours, and conduct initial troubleshooting including connectivity checks, log collection, device reboot, AP and switch status verification, etc.
  • Provide desktop support for local office staff, including device configuration, account management, software installation and conference room AV support.
  • Participate in after-hours on-call rotation for critical network incidents.

2. Network Operation & Hybrid Cloud Interconnection

  • Maintain site LAN and wireless networks, including Wi-Fi controller administration, channel optimization and performance analysis.
  • Collaborate with the corporate network team to deploy and troubleshoot hybrid/multi-cloud interconnections, covering routing, VPN, DNS and traffic optimization.
  • Support deployment, commissioning and maintenance of remote access and WAN platforms (VPN, SASE, SD-WAN) on the Americas side.
  • Possess foundational knowledge of AWS networking (VPC, Security Groups, Route 53, cross-region interconnection), capable of completing on-site configuration and validation in line with corporate architecture standards.
  • Maintain VMware virtualization platforms and on-premises servers to guarantee system stability and performance.

3. Cybersecurity

  • Assist in deploying FortiGate enterprise firewall policies, VPN configuration, log analysis and initial response to security incidents.
  • Support PKI and certificate management to secure access and communication encryption.
  • Coordinate with corporate security and service desk teams to ensure on-site networks are compliant, controllable and scalable.

4. Upgrade Coordination (Collaboration with China HQ)

  • Work closely with the corporate network engineering team based in China to accurately collect and share diagnostic information for efficient remote issue resolution.
  • Act as the technical and linguistic bridge between on-site teams and headquarters.

5. Pre-sales & Solution Implementation (Approx. 20% of workload)

  • During new project delivery, adapt, demonstrate and present standard network and server deployment architectures provided by headquarters according to actual customer site conditions.
  • Collaborate with sales and project teams for customer technical communication, site surveys, deployment architecture planning and on-site implementation.
  • Collect on-site constraints such as server room conditions, link specifications and IP planning requirements, and provide feedback to the corporate solution team.
What you'll need to get the job done
  • Bachelor's degree or above in Computer Science, Network Engineering or related disciplines; minimum 3 years of experience in enterprise networking or IT support (5 years required for deep network architecture roles).
  • Solid command of fundamental protocols including TCP/IP, DHCP, DNS, VLAN and routing, with strong capabilities in fault analysis and root cause identification.
  • Familiar with deployment and troubleshooting of enterprise wireless networks, switching/routing hardware and VMware virtualization.
  • Proficient in Chinese communication for collaboration with China HQ; English as daily working language for on-site operations.
  • Strong sense of responsibility and excellent documentation skills, able to independently complete on-site tasks within a global team.
  • Willing to work on-site in the Americas and accept reasonable on-call rotation schedules.
$80,000 - $100,000 a year
This posting is for an active vacancy.
 

What you'll love about us:
At Syntronic, our employees are our greatest asset. We foster innovation, collaboration, and excellence, offering opportunities for personal and professional growth. Join a global community that values creativity and diversity.

Ready to Shape the Future with Us?
If you're ready to elevate your career and be part of a team that's making a real impact, we want to hear from you. Apply today and embark on your journey with Syntronic, where your ideas and innovations can truly make a difference.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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