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Support Developer Jobs in Hamilton, ON (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Fortinet

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Alstom

Support Systems Engineer

Ottawa, ON · On-site

CA$80K - CA$105K/yr

Permanent, Full-Time * New Position Your Future Role As a Support Systems Engineer, you will be responsible for ensuring the safe and effective operation of LRT vehicles and infrastructure on the ...

Alstom

Support Systems Engineer

Ottawa, ON · On-site

CA$80K - CA$105K/yr

Permanent, Full-Time * New Position Your Future Role As a Support Systems Engineer, you will be responsible for ensuring the safe and effective operation of LRT vehicles and infrastructure on the ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON · On-site

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

Miratech

Amazon Connect Support Engineer

Cambridge, ON · On-site

We are looking for an Amazon Connect Support Engineer who will be responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system ...

h2o.ai

Customer Support Engineer

Ottawa, ON · On-site

We are looking for a Customer Support Engineer to be part of the MLOps team supporting PST time zone that is entrusted with developing a platform for deploying machine learning models, monitoring ...

Gogo

Senior Product Support Engineer

Ottawa, ON · On-site

As our Senior Product Support Engineer , you'll serve as a technical subject matter expert for Gogo's legacy, current, and emerging hardware platforms. You'll work closely with Engineering, Product ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

United Airlines

OpenShift DevOps Engineer

Mississauga, ON · On-site

CA$80K - CA$90K/yr

Support: Provide daily support for essential DevOps tools, DevOps build and deployment issues in .Net Core, Mongo and Angular environments. * System Administration: Perform system administration ...

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Support Developer information

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Hamilton, ON look for?

The top searched job categories for Support Developer jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Support Developer jobs?

Cities near Hamilton, ON with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Hamilton, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Desktop Support Engineer

Mississauga, ON • On-site

Skillsbay Limited
See more jobs at Skillsbay Limitedexternal

Full-time

Re-posted 2 days ago

Job description

We are seeking a hands-on Desktop Support Engineer to join our IT support team based in Mississauga. This is an on-site role supporting end users across a busy enterprise environment, including office and warehouse operations.
The successful candidate will have strong desktop support experience and be comfortable troubleshooting a broad range of endpoint devices, operating systems, user issues and warehouse technology.
Key Responsibilities:
  • Perform laptop and desktop imaging, deployment, configuration and refresh activities.
  • Provide hands-on support for Windows-based desktop and laptop environments.
  • Support end users with hardware, software and peripheral-related issues.
  • Assist with Microsoft Intune device management, administration and troubleshooting.
  • Carry out basic Active Directory user administration, including account management and access-related support.
  • Troubleshoot and support enterprise printers, including warehouse and industrial printers such as Zebra devices.
  • Support warehouse technology including RF scanners, RF guns and associated equipment.
  • Diagnose and resolve endpoint device issues across office and operational environments.
  • Log, track and manage incidents and service requests through the organization's ticketing system.
  • Escalate complex issues where required and work closely with wider infrastructure and support teams.
  • Maintain excellent customer service while supporting users across multiple business functions.
Required Experience:
  • Proven experience in a Desktop Support, IT Support or End User Computing role.
  • Strong experience with Windows operating systems installation, configuration and troubleshooting.
  • Experience with laptop and desktop imaging and deployment processes.
  • Exposure to Microsoft Intune device management.
  • Knowledge of Active Directory user administration and troubleshooting.
  • Experience supporting hardware, software and peripheral devices.
  • Experience troubleshooting printers, ideally including Zebra or other industrial printers.
  • Exposure to warehouse devices such as RF scanners and handheld terminals.
  • Familiarity with ITSM/ticketing tools and incident management processes.
  • Strong problem-solving skills and a customer-focused approach.
Desirable Experience:
  • Experience supporting users within warehouse, logistics, manufacturing or distribution environments.
  • Knowledge of mobile device management technologies.
  • Exposure to enterprise endpoint management and asset management processes.
Personal Attributes:
  • Strong communication and customer service skills.
  • Able to work independently in a hands-on support environment.
  • Organised with strong attention to detail.
  • Comfortable working directly with end users across multiple locations and departments.
This is an excellent opportunity for an experienced Desktop Support Engineer who enjoys providing hands-on technical support and being visible within the business rather than working remotely.