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Support Developer Jobs in Hamilton, ON (NOW HIRING)

Fortinet

Technical Support Engineer

Ottawa, ON

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Ciena

ON DevOps Intern- Fall 2026

Ottawa, ON · On-site

CA$25 - CA$35/hr

Collaborate with tools and infrastructure teams to support DevOps initiatives. The must haves: * Education: Actively enrolled in a bachelor's degree in Computer Science, Computer Engineering ...

PwC

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...

Ksb

Technical Sales Support

Mississauga, ON · On-site

The Purpose Of Your Role As Application Engineer, you will support the growth in order intake and be responsible for providing technical expertise and support to Customers throughout the entire ...

Bank of Canada

Developer

Ottawa, ON · On-site

You will support your peers by sharing your knowledge and benefit yourself by learning from the experience of others. As a Developer, you will help build the data foundations that power analytics ...

Hydro Ottawa

Technical Standards Engineer

Ottawa, ON · Hybrid

Support Operations in the development of standard work methods. * Administer technical documents ... Licensed Professional Engineer, or able to be licensed in the province of Ontario * Demonstrated ...

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All JobsSupport Developer JobsSupport Developer Jobs in Hamilton, ON

Support Developer information

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities near Hamilton, ON are hiring for Support Developer jobs? Cities near Hamilton, ON with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 24% Part Time, 1% Temporary, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer

Fortinet

Ottawa, ON

CA$74K - CA$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. 

As a Technical Support Engineer, you will:

  • Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case

We Are Looking For:

  • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills, both written and verbal.

The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually.  Wage ranges are based on various factors including the labour market, job type, and job level.  Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, and experience.  

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program.  Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.  

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
 
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

We Are Looking For:

  • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills, both written and verbal.

As a Technical Support Engineer, you will:

  • Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case

Apply