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Support Developer Jobs in Ontario (NOW HIRING)

Targeted Talent

Systems Infrastructure Manager

Toronto, ON · Hybrid

$120K - $135K/yr

The role of Manager, Cloud & DevOps Platform Support involves leading a team of senior technical professionals in the support and maintenance of Cloud & DevOps Platforms. Location: The position is ...

Powered by Pioneer

Developer Relations Intern

Toronto, ON · Remote

CA$8 - CA$16/hr

By contributing to the development of the infrastructure and supporting the community, BNB Chain is ... Engage and grow the developer community across multiple channels (forums, social media, events ...

Ksb

Technical Sales Support

Mississauga, ON

The Purpose Of Your Role As Application Engineer, you will support the growth in order intake and be responsible for providing technical expertise and support to Customers throughout the entire ...

YuJa

Support Engineer in Test

Toronto, ON · Hybrid

About the Role As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities ...

YuJa Inc.

Support Engineer in Test

Toronto, ON · On-site

About the Role As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities ...

Paytm

Senior AI Engineer

Toronto, ON · On-site

You'll embed with the teams and customers who depend on AI - risk, fraud, collections, payments, support, developer experience - and design, build, and ship agentic systems into their production ...

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Support Developer information

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Ontario?

For Support Developer jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Ontario look for?

The top searched job categories for Support Developer jobs in Ontario are:

What cities in Ontario are hiring for Support Developer jobs?

Cities in Ontario with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Systems Infrastructure Manager

Targeted Talent

Toronto, ON • Hybrid

$120K - $135K/yr

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

Job description

Opportunity:

The role of Manager, Cloud & DevOps Platform Support involves leading a team of senior technical professionals in the support and maintenance of Cloud & DevOps Platforms.

Location: The position is based in Toronto, with a hybrid work model.

Reporting Relationship: The position reports to the Director of Cloud Infrastructure Architecture & Engineering.

What You'll Do:

  • Oversee and manage a team of system engineers in charge of the daily operations and support of Cloud & DevOps Platforms, including hiring, coaching, mentoring, providing feedback, and hands-on career development.
  • Offer technical support and coordination for escalated incidents and problems from DevOps engineering and SRE teams.
  • Lead delivery and/or participate in projects alongside business, architecture, and development teams to implement and manage infrastructure technologies and solutions.
  • Foster talent growth and development, creating teams and a collaborative engineering culture aligned with company values.
  • Provide guidance and support for escalated incidents and problems.
  • Promote and implement modern, Agile software development practices and core DevOps behaviors to effect change across development and infrastructure teams.

What You Bring:

  • A Bachelor's degree in software development or computer engineering, or equivalent work experience.
  • At least 5 years of practical hands-on technical experience combined with strong management skills.
  • A minimum of 5 years managerial experience in leading platform support (DevOps/SRE) teams.
  • Demonstrated ability to establish and maintain metrics-based process improvements.
  • Comprehensive DevOps skills, including proven hands-on experience with source, artifact, orchestration, configuration, and secret management in concert with CI/CD pipelines.
  • Experience in implementing and using Infrastructure and Configuration as Code in CI/CD and GitOps automations.
  • Knowledge in managing Cloud Infrastructure and Application Monitoring/Logging solutions (preferred).
  • Practical experience in Public/Private Cloud Computing and CaaS (Containers as a Service) with Kubernetes/Docker.
  • Experience in cross-functional teams using Agile methodology, including SCRUM and KANBAN.
  • Proficiency in payment systems and the merchant acquiring business (preferred).

What You Get:

  • A comprehensive Total Rewards Program, including bonuses, flexible benefits from day 1, and a choice between a health spending account (HSA) or personal spending account (PSA).
  • RRSP matching & a defined contribution pension plan.
  • Access to learning & development programs and resources, including unlimited free access to LinkedIn Learning, Coursera, and an Educational Assistance Program.
  • A holistic approach to well-being, including an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events, and a supportive workplace culture.
  • Commitment to Diversity, Equity, and Inclusion (DEI) through various initiatives, including employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and resources like an internal DEI website and newsletter.
  • Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days).
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About Targeted Talent

Sourced by ZipRecruiter

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Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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