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Support Developer Jobs in Kentucky (NOW HIRING)

Cato Networks

We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ...

Cato Networks

We are looking for a customer-focused and intelligent Product Support T2 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ...

Penn Mutual

$42 - $55.75/hr

This role manages DevOps engineers who support CI/CD platforms, infrastructure automation, cloud enablement, release engineering, deployment standards, developer tooling, and operational support. The ...

Disruption

We're looking for a skilled Support Engineer to join our Technical Support team and provide exceptional service to our enterprise clients. You'll be the technical expert helping users resolve complex ...

DR Power LLP

The Product Support Engineer is responsible for activities within the Product Support Engineering function, including support of existing product designs through root cause analysis, problem ...

86Borders, LLC.

86Borders is seeking a highly skilled and communicative Senior Support Engineer with experience supporting remote MacOS systems and end users with varying level of technical expertise. The role will ...

GE Appliances

$39 - $53.25/hr

We are seeking a collaborative, self-motivated, and detail-oriented DevOps & Application Support Engineer to join our AI Platform engineering team. In this role, the ideal candidate will be the ...

Avoca AI

As a Support Engineer at Avoca, you're the person who makes that moment go well. This is a hands-on, high-autonomy role. You'll own customer issues end-to-end: triaging incoming tickets, debugging ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve ...

Options Technology Ltd.

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

MillTech

Position: Application Support Engineer Reports to: Head of Platforms Education Level: Graduate ... Knowledge of DevOps deployment practices and tooling (e.g. TeamCity, Octopus Deploy, Docker)

Broadcom Inc.

## Support Engineer - MainframeApplylocations: USA-IL Lisle Warrenville Roadtime type: Full timeposted on: Posted Todayjob requisition id: R026779**Please Note:****1. If you are a first time user ...

Siemens AG

$90K - $162K/yr

About the role We are seeking a highly motivated and detail-oriented Application Support Engineer to join our dynamic, fast paced and growth-mindset team. In this role, you will be focused on ...

New

Talkdesk, Inc.

$45K - $79K/yr

Technical Support Engineer - Platform Support Remote The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk's platform related issues, accurately ...

SealingTech

Provides direct operational engineering support to customers and site operations. * Responds to real-time incidents, performs diagnostics, and implements corrective actions to restore services.

Collectors Holdings, Inc.

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

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How much do support developer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support developer in Kentucky is $58.46, according to ZipRecruiter salary data. Most workers in this role earn between $39.66 and $69.52 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What are popular job titles related to Support Developer jobs in Kentucky?

For Support Developer jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Support Developer jobs in Kentucky look for?

The top searched job categories for Support Developer jobs in Kentucky are:

What cities in Kentucky are hiring for Support Developer jobs?

Cities in Kentucky with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $121,593 per year, or $58.5 per hour.

Product Support T3 Engineer

On-site

Cato Networks
See more jobs at Cato Networksexternal

Other

Medical, Dental, Vision, Retirement

Posted 17 days ago

Key responsibilities

  • Own and manage customer issues, troubleshoot problems, and identify solutions to resolve customer issues.

  • Mentor support engineers and contribute to knowledge articles to improve support processes.

  • Act as a customer advocate by understanding their needs, tracking customer status, and collaborating with other departments to address issues and opportunities.

Job description

At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems - simple.

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don’t miss it!

We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.

This REMOTE position is open to candidates based in the United States.

Responsibilities:
  • Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
  • Mentoring support engineers across the Cato Support Organization.
  • Contribute to the ever-expanding Knowledge articles on an on-going bases
  • Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
  • Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato's solution.
  • Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
  • Track & monitor customer status and identify both areas of concern and growth opportunities
  • Be a part of building, improving and expanding Cato’s Global Support Services
  • Ensuring keep Cato values are kept by keeping a positive and "can-do" attitude.
Requirements:
  • Experienced Support Engineer background from web/network/information - Security companies - Required
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
  • Experience working with a Cloud, SaaS technology provider
  • Familiarity with VPNs, IPSec, security protocols and standards
  • Excellent oral and written communication skills with a passion for working with customers
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  • Ability to work effectively and thrive in a fast paced environment
  • Ability to work with a globally dispersed, cross cultural team

Cato provides a competitive salary and comprehensive benefits plan.

  • health/vision/dental insurance
  • 401(k)
  • stock options
  • Health Savings/Flexible Spending Accounts
  • flexible time-off
  • paid parental leave
  • disability benefits

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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