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Support Assistant Jobs in Massachusetts (NOW HIRING)

Berklee

Programs Support Assistant

Boston, MA

$16.45/hr

Assist in foundational operations necessary to effectively run the Conservatory's academic programs. Essential Duties and Responsibilities: * Assist in foundational operations necessary to ...

UnitedHealth Group

Practice Support Assistant

Braintree, MA

$18 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer ...

UnitedHealth Group

Practice Support Assistant

Wellesley, MA · On-site

$16.15 - $28.80/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as a role model and mentor for support staff; assist with onboarding and training * Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach

UnitedHealth Group

Practice Support Assistant

Burlington, MA · On-site

$18 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position in this function performs advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer ...

UnitedHealth Group

Practice Support Assistant

Braintree, MA · On-site

$18 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer ...

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Showing results 41-60

All JobsSupport JobsSupport Assistant JobsSupport Assistant Jobs in Massachusetts

Support Assistant information

See Massachusetts salary details

$12

$20

$28

How much do support assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support assistant in Massachusetts is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Support Assistant vs Customer Service Representative?

AspectSupport AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often customer service training
Work EnvironmentHealthcare, education, or social services settingsCall centers, retail, or service industries
Employer & Industry UsageHospitals, schools, social agenciesRetail stores, telecom companies, banks
Common Search & Comparison IntentSupport Assistant vs Customer Service Representative

Support Assistants typically work in healthcare, education, or social services, providing direct support to clients or patients. Customer Service Representatives mainly work in retail or call centers, focusing on customer inquiries and issue resolution. While both roles involve assisting people, Support Assistants often require specialized certifications and work in more specialized environments compared to the more general customer service roles.

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

Infographic showing various Support Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

Medical Support Assistant

Veterans Health Administration

Bedford, MA • On-site

$40K - $66K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 1,005 frontline employees who took The Breakroom Quiz

69th of 888 rated healthcare providers

Job description


QualificationsBasic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
  • Experience
  • No experience required
  • Education
  • High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education
  • Licensure/Certification/Registration
  • None English Language Proficiency
  • Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f)
  • May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
  • Grade Determinations: GS-05: Full Performance (a) Experience: One year of creditable experience equivalent to the next lower grade
  • OR (b) Education
  • Two years of education above high school
  • In addition to the experience [or education] above, the candidate must demonstrate the following Knowledge, Skills, and Abilities (KSAs): (a) Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
  • (b) Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution
  • (c) Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
  • (d) Ability to schedule medical appointments in a clinical setting
  • (e) Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
  • (f) Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers
  • Assignment
  • This is the full performance level for MSAs
  • At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting
  • Advises clinical staff on current administrative processes
  • The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate 8 staff inside or outside of the unit, and scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults
  • entering no-show information
  • monitoring appointment requests from multiple electronic sources
  • participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility
  • verifying and updating demographics and insurance information when patients check-in for appointments
  • Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.) Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/
  • Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position
  • May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing.

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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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