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Support Assistant Jobs in Massachusetts (NOW HIRING)

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

Customer Support Assistant Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment ...

New

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

Customer Support Assistant Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment ...

Customer Support Assistant Elevare Branding is a growing company focused on creating meaningful brand experiences through strong communication, customer engagement, and high-quality in-person ...

Customer Support Assistant Elevare Branding is a growing company focused on creating meaningful brand experiences through strong communication, customer engagement, and high-quality in-person ...

Customer Support Assistant

Boston, MA · On-site

$52K - $56K/yr

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires ...

Practice Support Assistant

Concord, MA · On-site

$16 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Practice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring ...

IP Practice Support Assistant

Boston, MA · On-site

$57K - $69K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

IP Practice Support Assistant Cooley is seeking an IP Practice Support Assistant to join the IP Services team. Position Summary : The IP Practice Support Assistant (IP PSA) will assist with various ...

Practice Support Assistant

Concord, MA

$16 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Practice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring ...

IP Practice Support Assistant

Boston, MA · On-site

$57K - $69K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

IP Practice Support Assistant Cooley is seeking an IP Practice Support Assistant to join the IP Services team. Position Summary : The IP Practice Support Assistant (IP PSA) will assist with various ...

IP Practice Support Assistant

Boston, MA

$57K - $69K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

IP Practice Support Assistant Cooley is seeking an IP Practice Support Assistant to join the IP Services team. Position Summary : The IP Practice Support Assistant (IP PSA) will assist with various ...

Practice Support Assistant

Concord, MA · On-site

$16 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Practice Support Assistant will provide administrative and patient support within a clinical department, focusing on scheduling, phone coverage, outreach calls, greeting patients, and monitoring ...

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Showing results 1-20

Support Assistant information

See Massachusetts salary details

$12

$20

$28

How much do support assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support assistant in Massachusetts is $20.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Support Assistant vs Customer Service Representative?

AspectSupport AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often customer service training
Work EnvironmentHealthcare, education, or social services settingsCall centers, retail, or service industries
Employer & Industry UsageHospitals, schools, social agenciesRetail stores, telecom companies, banks
Common Search & Comparison IntentSupport Assistant vs Customer Service Representative

Support Assistants typically work in healthcare, education, or social services, providing direct support to clients or patients. Customer Service Representatives mainly work in retail or call centers, focusing on customer inquiries and issue resolution. While both roles involve assisting people, Support Assistants often require specialized certifications and work in more specialized environments compared to the more general customer service roles.

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

Infographic showing various Support Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,233 per year, or $20.3 per hour.

Customer Support Assistant

Sharpcontra

Boston, MA • On-site

$52K - $56K/yr

Other

Posted 2 days ago

New


Job description

Customer Support Assistant

Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement—ensuring that every project we undertake meets the highest standards of quality.

Job Description

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires strong communication skills, attention to detail, and the ability to deliver a smooth and positive customer experience at all times.

Responsibilities

  • Provide prompt and professional responses to customer inquiries.
  • Assist customers with service information, issue resolution, and general support.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Collaborate with internal departments to ensure seamless client support.
  • Identify opportunities to improve processes and enhance service quality.
  • Uphold company standards and deliver outstanding customer care.
Qualifications
  • Strong verbal and written communication skills.
  • Excellent organization, problem-solving, and multitasking abilities.
  • Ability to work well in a team-oriented environment.
  • Positive attitude and a customer-centric mindset.
  • Proficiency in basic office and communication tools.
Benefits
  • Competitive annual salary ($52,000–$56,000).
  • Clear opportunities for professional growth and development.
  • Supportive and collaborative work environment.
  • Skill-building and training resources to enhance your career.
  • Full-time job stability with long-term potential.