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Support Assistant Jobs in Alberta (NOW HIRING)

SAIT

Student Support Assistant

Calgary, AB · On-site

CA$18.22/hr

The Student Support Assistant (SSA) is a polished professional providing outstanding service when handling all aspects of the Learner experience, in person, over the phone, mail, online, and email.

Wing Assistant

GTM Sales

Calgary, AB · Remote

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies get high-quality support across roles like executive assistance, admin ...

AGAT Laboratories

IT Support Technician

Calgary, AB · On-site

Escalate complex issues to senior IT staff and vendors when required. * Assist users with Microsoft ... Configure and support Exchange Online mailboxes, shared mailboxes, distribution groups, and ...

SAIT

First Year Experience Assistant

Calgary, AB · On-site

CA$18.22/hr

How you'll contribute Event & Program Support Assist with planning and coordination of First Year Experience initiatives, with a focus on Fall 2026 New Student Orientation Provide on-site event ...

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Support Assistant information

What jobs will no longer exist in 2030?

Support Assistant roles are unlikely to disappear entirely by 2030, but some administrative and clerical jobs may decline due to automation and AI tools handling routine tasks. Jobs that rely heavily on manual data entry or basic customer service are at higher risk of automation, while roles requiring complex problem-solving and emotional intelligence will continue to evolve rather than vanish.

What jobs pay 4000 a week without a degree?

Support Assistant roles typically do not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical work, which may require certifications but not necessarily a college degree. These roles often involve commission, bonuses, or overtime to achieve higher weekly earnings.

What is a support assistant?

A support assistant is a role that involves providing administrative, technical, or customer support within an organization. Support assistants often handle tasks such as answering inquiries, managing schedules, and assisting team members, requiring good communication and organizational skills.

What is the role of a support assistant?

A support assistant provides administrative, technical, or customer service support within an organization. They assist with daily operations, handle inquiries, and may use tools like databases or communication platforms to ensure smooth functioning. Strong communication and organizational skills are essential for this role.

What is the difference between Support Assistant vs Customer Service Representative?

AspectSupport AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often customer service training
Work EnvironmentHealthcare, education, or social services settingsCall centers, retail, or service industries
Employer & Industry UsageHospitals, schools, social agenciesRetail stores, telecom companies, banks
Common Search & Comparison IntentSupport Assistant vs Customer Service Representative

Support Assistants typically work in healthcare, education, or social services, providing direct support to clients or patients. Customer Service Representatives mainly work in retail or call centers, focusing on customer inquiries and issue resolution. While both roles involve assisting people, Support Assistants often require specialized certifications and work in more specialized environments compared to the more general customer service roles.

What are the most commonly searched types of Support jobs in Alberta? The most popular types of Support jobs in Alberta are:
What cities in Alberta are hiring for Support Assistant jobs? Cities in Alberta with the most Support Assistant job openings:
Infographic showing various Support Assistant job openings in Alberta as of July 2026, with employment types broken down into 79% Full Time, 11% Part Time, 5% Temporary, and 5% Contract. Highlights an 84% In-person, and 16% Hybrid job distribution.

Student Support Assistant

SAIT

Calgary, AB • On-site

CA$18.22/hr

Other

Posted 14 days ago

Job description

SAIT's Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals. 

The Opportunity
 
Job classification: W6000 - Student Worker
# of positions: 6
Hourly Rate: $18.22
Position End Date: March 31, 2027
Deadline to apply: 4:00PM, July 07, 2026

The Office of the Registrar at SAIT is an essential part of the student journey, the front line of student support from admissions to convocation. We are committed to informing and assisting our current and future students from initial inquiry through to graduation and employment.
The Student Support Assistant (SSA) is a polished professional providing outstanding service when handling all aspects of the Learner experience, in person, over the phone, mail, online, and email.  As an integral member of the Office of the Registrar, the SSA is responsible for the ongoing maintenance of student records. This individual will also be responsible for assisting and advising students, prospective students, members of the public, and academic staff on the established policies and procedures impacting the student academic record. Essential to this position is the ability to analyze, problem-solve and communicate issues relating to the academic record of any learner from point of application through to graduation.

How you'll contribute

Service Excellence

  • Respond to internal and external inquiries that come via telephone, Freshdesk, front service desk, or other channels.
  • Provide triaging support, ensuring individuals are directed to the appropriate service area or information source.
  • Representing SAIT in a professional manner with SAIT's reputation at the forefront of all interactions.
  • Create and build a respectful working environment using professional language, tone, and communication with our diverse body of clients.
  • Expectation of a commitment to intercultural communication. Demonstrate respect for all individuals. Foundational understanding of equity, diversity, and inclusivity and commitment to ongoing learning.  

Operational Excellence

  • In-depth understanding of the student cycle. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students, faculty, parents, counsellors, and other stakeholders. 
  • The ability to follow and create business procedures to document sound process.
  • OTR encourages innovation in business process improvement from all team members
  • Ensure a consistent and effective experience for students. Support the documentation and refinement of inquiry triage processes and service handoffs.

Student Success

  • SSAs are expected to keep student success at the forefront of all decisions.
  • Ultimately maintaining the integrity of the academic record in all actions. 
  • OTR decisions align with supporting the students to make informed decisions to ultimately support their learning outcomes in their faculty
  • Using good sound judgement in decision making and following business procedures. It is expected that SSAs will document their decisions and rationales. 
  • SSAs are empowered to make decisions that are based in balancing student success with fairness, equity, and consistency with policy.
  • SSAs deliver service excellence through collaboration, innovation, and a personal touch within a welcoming and inclusive environment.

Enrolment Focus

  • All SSAs are required to have knowledge of the student life cycle and understand how their role impacts enrolments.
  • Individuals will become subject matter experts in specific aspects of the student cycle. 
  • SSAs must demonstrate excellence in communication and service delivery at this early stage.
Qualifications & Experience
  • Must be a current or future SAIT student that is actively registered in a program during their employment. Proof of registration will be required prior to hiring.
  • The ability to become proficient with MS Office 365 suite, Banner, Freshdesk, Cisco, and other related technology.
  • Be knowledgeable on and follow Protection of Privacy Act (POPA) , always respecting confidentiality, using good note taking practices. 
  • Demonstrated knowledge and compliance with SAIT safety guidelines, required Job Hazard Analysis and SAIT Safety Policy HS.1.1.
  • Effective communication, de-escalation and conflict resolution skills are required
  • Strong problem-solving and investigation skills are required
  • High level of attention to detail
  • The ability to work in a collaborative team environment.
  • Demonstrated ability to manage time effectively and balance academic responsibilities with work commitments. Must be reliable, accountable, and maintain a high standard of professionalism in all interactions.
  • A strong customer service mindset and a desire to contribute to a student-focused, collaborative service model across the Office of the Registrar.
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.
 
Together, we build bold futures 
 
At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. Eligibility and offerings may vary by employment contract and can include:
 
- Generous top-up in lieu of time off and benefits
- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
- Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being
- Ability to contribute to RRSP or TFSA with reduced group rates 
- Excellent dining options on campus 
- Free access to our fitness facilities and group fitness classes

About SAIT 

At SAIT, we're building bold futures. We're a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.  

Named one of Alberta's Top Employers, we're driven by a desire to create an impact in our community. If you're looking for a place where purpose meets possibility, you've found it here. 

We're committed to community and belonging 

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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