ZipRecruiter

Log In

1

Support Account Manager Jobs in Virginia (NOW HIRING)

W3Global Inc.

Account Manager

Norfolk, VA

$60K - $65K/yr

Team Lead About the Opportunity Our client is a growing and well-established insurance organization seeking a Select Account Manager to support a high-volume portfolio of small commercial accounts.

Alarm.com

Corporate Account Associate

Tysons Corner, VA · Hybrid

$47K - $64K/yr

Corporate Account Support & Development * Partner with Corporate Account Managers on Alarm.com's largest multi-territory, multi-branch accounts -- joining strategic meetings, contributing to account ...

Compu Dynamics

Account Manager

Chantilly, VA · On-site

The Account Manager's primary responsibility is coordinating non-specialized account management ... Technical & Field Support * Conduct on-site visits with clients and field teams as needed to ...

Infotec

Account Manager

Virginia Beach, VA · On-site

$70K - $85K/yr

Account Manager - SkillOps Base salary and incentive compensation ($70,000 - $85,000). Travel ... Providing ongoing follow-up for customer support * Familiarity with the GSA Schedule and associated ...

Staff Management

Account Manager

Varina, VA · On-site

$60K - $75K/yr

Overview: In the role of Account Manager, you will be a leader at the center of the action ... support while candidates find positions that match their goals. Staff Management | SMX is dedicated ...

Jinfonet

Account Manager

Mclean, VA · On-site

Logi leverages your existing tech stack and supports unlimited customization and white-labeling, so ... Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering ...

Sealed Air Corporation

Account Manager

Richmond, VA · On-site

$103K - $166K/yr

Develop strategic account plans and maintain accurate sales forecasts to support business planning ... Manage opportunities from lead generation through successful implementation and ongoing account ...

Non-Profit Organization

Be Seen First

Account Manager

Front Royal, VA · On-site

$24.56 - $29.58/hr

As a Production Coordinator / Account Manager, you will play a crucial role in supporting the planning and execution of various production projects. This is an exciting opportunity to work in a fast ...

Jinfonet

Account Manager

Mclean, VA · On-site

Logi leverages your existing tech stack and supports unlimited customization and white-labeling, so ... Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering ...

Sealed Air Corporation

Account Manager

Richmond, VA

$103K - $166K/yr

Develop strategic account plans and maintain accurate sales forecasts to support business planning ... Manage opportunities from lead generation through successful implementation and ongoing account ...

Jinfonet

Account Manager

Mclean, VA

Logi leverages your existing tech stack and supports unlimited customization and white-labeling, so ... Learn more at LogiAnalytics.com The Customer Account Manager (CAM) is responsible for partnering ...

next page

Showing results 1-20

All JobsSupport Account JobsSupport Account Manager JobsSupport Account Manager Jobs in Virginia

Support Account Manager information

See Virginia salary details

$32.2K

$54.7K

$89.7K

How much do support account manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for support account manager in Virginia is $54,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $63,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a support account manager?

To thrive as a Support Account Manager, you need a strong background in customer service, technical troubleshooting, and account management, often supported by a relevant degree or equivalent experience. Familiarity with CRM systems like Salesforce, ticketing platforms, and industry-specific software as well as ITIL certifications are typically valuable. Exceptional communication, relationship-building, and problem-solving skills help you effectively address client needs and foster trust. These skills are crucial for ensuring customer satisfaction, retaining key accounts, and driving long-term business success.

What is a support account manager?

Support Account Managers are professionals who act as the primary point of contact between a company and its clients, ensuring that clients receive high-quality technical support and service. They are responsible for managing client relationships, addressing technical issues, and coordinating with internal teams to resolve problems efficiently. Support Account Managers help clients maximize the value of the company's products or services by providing guidance, proactive support, and personalized solutions tailored to each client's needs.

What is the difference between Support Account Manager vs Customer Success Manager?

AspectSupport Account ManagerCustomer Success Manager
Primary FocusHandling support issues, technical troubleshooting, maintaining client satisfaction through supportProactively ensuring client success, onboarding, renewals, and long-term relationship growth
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport teams, technical departments, often reactiveCustomer success teams, account management, proactive engagement
Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and subscription-based industries

While both roles focus on client satisfaction, Support Account Managers primarily address technical support and issue resolution, whereas Customer Success Managers focus on proactive relationship building and ensuring clients achieve their goals with the product or service.

How does a support account manager collaborate with technical and non-technical teams to resolve customer issues?

Support Account Managers act as a bridge between customers and internal teams, working closely with technical engineers to address complex issues while also communicating updates and solutions to clients in a clear, business-focused manner. They often facilitate meetings, coordinate escalations, and ensure all stakeholders are aligned on priorities and progress. This role requires strong cross-functional collaboration skills, as you'll need to translate technical details for non-technical audiences and advocate for customer needs internally. Successful Support Account Managers are proactive communicators who excel at managing expectations and fostering positive relationships across departments.
What are popular job titles related to Support Account Manager jobs in Virginia? For Support Account Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Support Account Manager jobs in Virginia look for? The top searched job categories for Support Account Manager jobs in Virginia are:
What cities in Virginia are hiring for Support Account Manager jobs? Cities in Virginia with the most Support Account Manager job openings:
Support Account Manager jobs near you
Infographic showing various Support Account Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,675 per year, or $26.3 per hour.

Account Manager

W3Global Inc.

Norfolk, VA

$60K - $65K/yr

Full-time

Re-posted 22 days ago

Job description

Select Account Manager

Department: Commercial Lines
Reports To: Team Lead

About the Opportunity

Our client is a growing and well-established insurance organization seeking a Select Account Manager to support a high-volume portfolio of small commercial accounts. This position is ideal for an organized, service-oriented insurance professional who thrives in a fast-paced environment and enjoys building strong client relationships while managing multiple priorities.

The Select Account Manager will be responsible for delivering exceptional client service, managing policy renewals, processing policy changes, and supporting overall account retention through efficient and accurate account management.

Key ResponsibilitiesClient Service & Account Management

  • Serve as the primary point of contact for assigned commercial insurance clients

  • Respond promptly to client inquiries and service requests

  • Process policy changes, endorsements, and account updates

  • Resolve billing inquiries and policy-related issues

  • Maintain strong client relationships through proactive and responsive service

Renewal Management

  • Manage the renewal process from start to finish using established timelines and procedures

  • Prepare renewal documentation and coverage comparisons

  • Review coverage options and provide recommendations to clients as appropriate

  • Coordinate with internal teams and carrier partners on renewal strategies and market reviews

  • Assist clients in addressing carrier inspection recommendations and requirements

Policy Administration

  • Process endorsements, certificates of insurance, audits, and policy modifications

  • Review policy documents for accuracy and completeness

  • Maintain detailed account records and documentation within the agency management system

  • Ensure all transactions are completed in accordance with company standards and compliance requirements

Workflow & Productivity

  • Successfully manage a high-volume book of commercial accounts

  • Prioritize daily workload to meet service standards and deadlines

  • Maintain accuracy while balancing multiple tasks and competing priorities

  • Contribute to operational efficiency through consistent execution of established workflows

Team Collaboration

  • Partner with internal support staff and account management teams to ensure excellent client service

  • Collaborate with carrier partners and internal departments as needed

  • Escalate complex service or coverage issues when appropriate

  • Support overall team goals and departmental performance initiatives

Qualifications

  • 2 to 5+ years of Commercial Lines insurance experience, preferably supporting small commercial accounts

  • Active Property & Casualty License required or ability to obtain

  • Strong customer service and relationship management skills

  • Excellent organizational, communication, and time management abilities

  • Ability to work effectively in a fast-paced, high-volume environment

  • Experience with agency management systems preferred

Preferred Experience

  • Small commercial account management

  • Policy servicing and renewal management

  • Certificate and endorsement processing

  • Client retention and relationship management

  • Commercial insurance coverage knowledge

Ideal Candidate Profile

The successful candidate will be:

  • Highly organized and detail-oriented

  • Process-driven and able to work independently

  • Customer-focused with strong communication skills

  • Comfortable managing a high-volume workload

  • Adaptable and effective at prioritizing competing responsibilities

  • Committed to delivering exceptional service and maintaining long-term client relationships

Compensation & Benefits

Our client offers a competitive compensation package, comprehensive benefits, professional development opportunities, and the chance to join a collaborative team environment with strong long-term growth potential.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs