Sunpass Jobs (NOW HIRING)

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Role: Cashier

Location: Ritz Carlton Key Biscayne

Pay rate: 14.00/hr

Join our team and enjoy full reimbursement for your annual Key Biscayne SunPass after 30 days of employment, plus  meals on every shift. Experience a fast-paced, exciting environment working with diverse guests every day!

We are looking for Cashiers who enjoy working with people.

Join a great team that supports your success and provides a fast-paced, exciting work enviroment!

Key Responsibilities

Guest Experience & Traffic Flow

• Proactive Service: Utilize a quality customer service orientation to facilitate the flow of traffic through the gate and resolve customer complaints independently or with the aid of a supervisor.

• Expert Guidance: Give directions to customers to diiferent locations in the city and answer the telephone in a prompt and courteous manner.

• Problem Solving: Quotes prices for parking services clearly and completes lost ticket forms when original tickets cannot be located.

Cash Handling & Transactions

• Payment Processing: Receive payment from customers for parking services, compute or re-compute bills from tickets, and operate the cash register to display the cost of the transaction.

• Financial Accuracy: Count the “bank” of revenue at the beginning of the shift to ensure the starting total is correct, make change, and issue receipts or tickets to customers for each transaction.

• Reporting: Collect cash and/or validations while maintaining security of cash, and record amounts received, cars in/out, and cars left in the facility while preparing the shift report.

Operations & Station Maintenance

• • Reliability: Responsible for being at work every scheduled day, on time, and in uniform.

  • Booth Standards: Maintain cleanliness of the booth, pick up trash in the surrounding area, and conduct timely checks to ensure a proper inventory of necessary work supplies is located in the booth.

  • Team Support: Verify the log of shift transactions against the bank of “revenue” on hand, compile collected revenue during the day, and perform any other duties that may be assigned by the supervisor.

Education & Experience

• Background: 1+ years in customer service. Hospitaly industry highly preferred.

• Fluent in English is a MUST. Bilingual (English/Spanish) is a big PLUS.

• Language: Ability to read and comprehend simple instructions, short memos, and write basic correspondence. Must be able to communicate effectively with customers, clients, and supervisors.

Key Skills & Abilities

• Mathematical: Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals, with a strong ability to make change accurately.

• Tools & Demeanor: Ability to use a clock (standard/military time) and credit card machines to handle transactions. Must maintain a pleasant and professional demeanor over the phone and in person.

Work Availability & Physical Demands

• Schedule: Flexibility to work special shifts depending on location hiring needs, which may include 2nd shift, 3rd shift, and/or weekends.

• Physical Requirements: Regularly required to sit, use hands to handle or feel tools/controls, and reach with hands and arms. Occasionally required to walk and stand, with specific close vision abilities needed.

• License: A valid state-issued driver’s license with a current address and an acceptable driving record is only required if expected to drive a company vehicle or drive on company business.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.