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Sunpass Jobs (NOW HIRING)

InstantServe LLC

Manager, Product Development

Boca Raton, FL · On-site

$109K - $136K/yr

Manager, Product Development (SunPass Program Lead) Location: Boca Raton, FL, 33434 (Onsite) Duration: 12 Months Contract Interview: Remotely via Microsoft Teams. Onsite Description: Responsible for ...

CYNET SYSTEMS

Product Manager

Boca Raton, FL · On-site

$56/hr

Responsible for managing product development, enhancement, and lifecycle activities for SunPass products and solutions. * The role involves working with cross-functional teams to ensure successful ...

MMC Group

Customer Service Rep

Ocoee, FL

$11 - $12/hr

Inbound customer service reps handling inquiries regarding SunPass toll program in the State of Florida * Prepares source data for computer entry by compiling and sorting information; establishing ...

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How much do sunpass jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for sunpass in the United States is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.08 per hour, depending on experience, location, and employer.

What is a SunPass job?

A SunPass job typically refers to a position with Florida’s toll collection system, which is managed by state agencies or private contractors. Employees may work in customer service, operations, maintenance, or technical support, assisting with toll payments, transponders, and account management. Roles can range from call center representatives to field technicians ensuring smooth toll operations.

What are the key skills and qualifications needed to thrive in the Sunpass position, and why are they important?

To excel in a SunPass Customer Service Representative role, you need excellent communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with SunPass payment systems, CRM platforms, and basic computer proficiency is essential. Patience, problem-solving abilities, and a customer-first attitude help candidates stand out in this position. These abilities ensure that customers receive accurate information and timely assistance, maintaining high satisfaction and system reliability.

What are the typical daily responsibilities of a SunPass Customer Service Representative?

SunPass Customer Service Representatives assist customers with account setup, billing inquiries, payment processing, and troubleshooting transponder issues via phone, email, or in-person at authorized locations. They are responsible for accurately updating customer information, resolving disputes, and educating users about program policies and procedures. The role also involves collaborating with team members and supervisors to address complex account problems and ensure service consistency. This provides a dynamic environment where multitasking and empathy are crucial, making every day varied and rewarding for those who enjoy helping others.
More about Sunpass jobs
What cities are hiring for Sunpass jobs? Cities with the most Sunpass job openings:
What are the most commonly searched types of Sunpass jobs? The most popular types of Sunpass jobs are:
What states have the most Sunpass jobs? States with the most job openings for Sunpass jobs include:
What job categories do people searching Sunpass jobs look for? The top searched job categories for Sunpass jobs are:
Sunpass jobs near you
Infographic showing various Sunpass job openings in the United States as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,898 per year, or $20.1 per hour.
Product Development (SunPass Program Lead)

Product Development (SunPass Program Lead)

Apex Informatics

Boca Raton, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

General Characteristics:
Responsible for managing the lifecycle of SunPass products, solutions, and applications,
ensuring they meet business requirements and align with the SunPass Operations
roadmap. Oversees product development activities, reporting standards, and operational
governance while coordinating with cross-functional teams to deliver high-quality,
customer-focused solutions. Acts as a liaison between SunPass Operations, Toll
Operations leadership, and technical teams to ensure timely delivery, continuous
improvement, and compliance with established standards.
Essential Duties & Responsibilities:
Product Development & Delivery
• Manages research and development activities related to the design,
enhancement, and qualification of SunPass products and solutions.
• Works with cross-functional teams to ensure fulfillment of product requirements
and transition products from development to commercialization.
• Assists in determining product delivery and deployment schedules for new
releases, feature updates, and maintenance cycles.
• Acts as a technical consultant to the SunPass Operations team, leading testing
and evaluation of innovative technologies.
• Ensures technology and product specifications align with SunPass business
objectives.
• Oversees product delivery, managing schedules and tasks related to all aspects
of product development.
Operational Governance & Reporting
• Develops and maintains a centralized inventory of SunPass products, solutions,
and applications.
• Captures and tracks SunPass Operations initiative updates in compliance with
reporting standards.
• Monitors input from all business units to ensure products meet functional and
performance requirements.
• Identifies opportunities for improvement and lifecycle replacement needs;
prepares documentation and summaries for leadership visibility.
• Collaborates with Toll Operations Business Intelligence team to develop
dashboards and reporting tools for program performance monitoring.
• Ensures Standard Operating Procedures (SOPs) are created and maintained,
establishing a lifecycle process for updates.
Strategic Support & Emergency Response
• Gains detailed knowledge of all facets of SunPass Operations to support
decision-making and implementation of initiatives.
• Serves in times of emergency to support state response efforts and ensure
continuity of operations.
• Performs other duties as assigned
Dimensions
Education:
Bachelor's or Master's Degree in Computer Science, Information Systems, Business
Administration, Operations Management, Project Management or other related field. Or
equivalent work experience.
Experience:
A minimum of 7 years of tech industry, product engineering, operations, technology
integration, or other related work experience.

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