Summer Virtual Assistant Jobs in Racine, WI (NOW HIRING)

Strategic Leadership and Planning-20%

• Provide Student Records staff supervision and training in excellence, unity, and compassion through student records processes, and department procedures; coordinate work assignments; conduct evaluations of staff performance.

• Motivates and empowers staff to perform at consistently high service levels.

• Definesappropriate professionalgoals and accountability systems for staff.

• Develops evaluation system to hold staff professionally accountable for student records functions that support student success.

• Evaluates and updates policies, processes, and procedures to ensure they areequitableand meet students where they are to ensure a student-centered experience.

• Usesdata to assess the impact on student outcomes across all functions.

• Ensures continuous improvement of the student experience by making recommendations for updates to other department areas asappropriate.

• Assistin the development and implementation of goals andobjectivesfor the Student Recordsdepartment.

• Lead ateamwhomaintaina prominent level of customer satisfaction with students, prospective students, parents, collegepersonneland third-party partners either through WOSC interaction, phone call, virtual services, and e-mail.

Project Management-30%

• Remain informed of changes in federal, state, and institutional policies that mayimpactdepartmental and institutional procedures.

• Evaluate the effectiveness of existing policies and procedures andrecommendchanges to the Director of Student Records.

• Coordinates and updates written policies and procedures, including those found in the college catalog, student resource guide, on the website, and on internal documents/process maps/training manuals. Coordinates efficient and proper dissemination of changes to stakeholders.

• Assistwith functional/technical staff to ensure the best use of technology in meeting state and federal mandates and providing support for the functions of the office.

• Establish good working relationships with all offices of the College to provide supportive service to the studentrecordsoperation.

• Assistwith federal, state, and institutional applications andreportsbypublisheddeadlines.

Operations Management-40%

• Coordinate student records policies and procedures including, but not limited to the following: residency, grading, registration/withdrawals, academic standards, student records data,transcripts and test scores,FERPA, enrollment and degree reporting,commencement,subpoenas,Freedom of Information Act (FOIA),and Solomon Act requests.

• Applies andutilizesan integrity mindset while ensuring all policies and procedures reflect current Federal, State, and college requirements, and evaluates to implement necessary changes ormakesrecommendations to the Director of Student Records.

• Supervises evaluations of student records for the purposes of awarding transfer credit for courses earned at other institutions, test credits, and military credit, as well as graduation eligibility.

• Supervises the management of student records includingtranscripts, student data updates, grading,andeligibility for limited enrollment programs.

• Establish andmaintainwork schedulesto ensure proper coverage of phone and email. Hire, train,and supervise student workers. Coordinate staff absence requests and coverage for college events and presentations.

• Work closely with Educational Affairs on curriculum design/implementation and prior learning assessments

• Award degrees and certificates and ensure proper and efficient processing.

• Advise and educate students, prospective students, parents, and the college communityregardingrecords processes.

• Ensuretimelyandaccurateenrollment and degree reporting to the National Student Clearinghouse, coordinate the degree verification process and diploma processing.

• Coordinate the maintenance and storage of student recordsin accordance withgovernment regulations.

Other Duties-10%

• Work closely with the college community to promote an understanding of college records programs, with the overall goal of ensuring a collaborative culture ismaintainedthroughout our campuses.

• Serve as a collaborative member of the Student Developmentleadershipteam, working closely with other leaders to better serve students, the division, and the college.

• Representsstudent records on internal and external college committees and activelyparticipatesin local,regionaland national student records, community college, and higher education professional organizations.

• Other duties as assigned.

Required Qualifications

• Bachelor's Degree.

• A minimum of seven (7) years of professional work experience, with at least three (3) years of progressively responsible experience in student records, admissions, registration, enrollment services, academic administration, or a related operational function serving students.

• A minimum of one (1) year prior experience in supervision and management.

• Knowledge and understanding of student records, academic policies and procedures, and college curriculumprocess.

• Prior experience with developing, implementing and evaluatingstudent servicesor support processes.

• Knowledge of student information software systems.

• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

• Excellent organizational skills are essential as this is a highly visible position with heavy public, student, and internalcontact with peers, faculty, and staff.

• Firm commitment to inclusion, diversity, excellence, unity, and purpose as it relates to all functions of student records services in promoting student success and satisfaction.

Desired Qualifications

• Master's Degree.

• Proven experience of collaboration with other departments inestablishingstudent success initiatives, especially those dealing with student records/degree awarding/etc.

• Prior experience with PeopleSoftor Workdaysystems at the community college level

• Prior experience/leadership in college/university studentrecord'soffices.

• Bi-lingual in Spanish and English (fluency in verbal and written).

Salary: $79,200 - $83,800 The salary offer in this range will be commensurate with the candidate's background and experience.

Work Schedule: 40+ Core hours are 8:00 a.m. - 4:30 p.m. Hours may vary depending on the needs of the college.

Application Deadline: July 21, 2026