ZipRecruiter

Log In

1

Success Jobs in Boston, MA (NOW HIRING)

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

Guardz

Customer Success Manager

Boston, MA · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively ...

Verve Inc

Customer Success Manager

Cambridge, MA · On-site

$70K - $85K/yr

Our team is looking for a Customer Success Manager . We are looking for an individual who has a passion for putting the customer and end user first to deliver the best possible customer experience ...

CDK

Customer Success Manager

Boston, MA

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

OneScreen

Customer Success Manager

Boston, MA · On-site

$80K - $110K/yr

About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and ...

Threat Stack

Customer Success Manager

Boston, MA · On-site

Guide and coach customers and internal stakeholders with proactive customer success processes. * Own renewals and expands in the account. Have a knack for account strategy, account mapping, and ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

OneScreen.AI, Inc

Customer Success Manager

Boston, MA · On-site

$95 - $135/hr

About the Role Reporting to the Director of Customer Success, the Customer Success Manager plays a critical role in making our strategic customers successful, deepening those relationships, and ...

Safety-Care by QBS

Customer Success Manager

Foxboro, MA · On-site

$70 - $80/hr

Position Summary The Customer Success Manager is responsible for managing a portfolio of client accounts, ensuring smooth onboarding, consistent engagement, and successful program implementation.

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Mass Digital Health

Customer Success Manager

Waltham, MA · On-site

$90 - $157/hr

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Waltham, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Realtime Robotics

Customer Success Manager

Boston, MA · On-site

We are looking for a Customer Success Program Manager to serve as the critical link between our customers and internal teams. In this role, you will own the end-to-end coordination of customer-driven ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient ...

Wolters Kluwer

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Reflectiz

Customer Success Manager

Boston, MA · On-site

About the Role As our Customer Success Manager for North America, you'll plan and execute the strategy that turns new accounts into long-term, expanding relationships. You'll provide both strategic ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

previous page

Showing results 41-60

All JobsSuccess JobsSuccess Jobs in Boston, MA

Success information

See Boston, MA salary details

$31.5K

$54.2K

$82K

How much do success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for success in Boston, MA is $54,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Boston, MA?

The most popular types of Success jobs in Boston, MA are:

What cities near Boston, MA are hiring for Success jobs?

Cities near Boston, MA with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,200 per year, or $26.1 per hour.

Customer Success Manager

LNS Research

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability.  We are seeking an
Customer Success Manager to join our Sales department.   

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization’s growth, the success of our clients, and putting your own stamp on our sales and business growth initiatives. Our Customer Success Manager will own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes. You will:  

  • Be a core member of the Sales Team 
  • Work closely with the different functional leaders at LNS Research 

Primary Responsibilities  

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value  
  • Own client retention outcomes and drive renewals in partnership with Industry Principals  
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements  
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment  
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team  
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral  
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies  

  • Strong understanding of manufacturing and/or supply chain operations. 
  • Outstanding critical thinking and strategic planning skills. 
  • Positive, high-activity, team-based individual. 
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities 
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies. 
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications. 
  • Proficiency with using AI Tools in daily work execution 
  • Strong professional written, verbal, and presentation skills. 

Education and Experience  

  • Proven customer success experience with the proven ability to drive renewal through engagement 
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles 
  • Prior experience in an advisory, research, or professional services firm preferred 
  • Experience managing a defined book of business with retention accountability 
  • Bachelor’s degree required 

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:  

  • Medical, Dental & Vision coverage  
  • Participation in company option plan 
  • Company Paid Life Insurance  
  • Short- & Long-Term Disability coverage  
  • 401(k) with Company Match  
  • Flexible Spending Account  
  • Company Paid Tele-Heath Program
  • Flexible PTO with 11 paid Holidays  
  • Employee Assistance Program  
  • Employee Perks Discount Program  
  • Flexible and supportive working environment  


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.  


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at: www.lnsresearch.com