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Success Jobs in Boston, MA (NOW HIRING)

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

EverQuote

Manager, Customer Success

Cambridge, MA · On-site

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

THE OPPORTUNITY Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

Freshworks

Customer Success Manager

Boston, MA · On-site

$108K - $134K/yr

As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to partner with a portfolio of Key and Enterprise customers across North America. In this role, you'll ...

EverQuote

Manager, Customer Success

Cambridge, MA

Manager, Customer Success Location: Cambridge, MA / Hybrid (This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.) About us: EverQuote is a leading AI-powered growth ...

EverQuote, Inc.

Manager, Customer Success

Cambridge, MA · On-site

$108 - $115/hr

The Manager, Customer Success will lead our Accelerated Customer Success team (~12 person org) of Business Consultants, who work directly with AGP agencies to drive revenue growth, minimize churn ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

InvoiceCloud

Customer Success Manager

Boston, MA

Success requires advanced relationship management skills, analytical thinking, industry awareness, and the ability to translate insights into actionable client strategies. Success Profile At ...

Entyre GmbH

Customer Success Specialist

Boston, MA · On-site

$55 - $75/hr

Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated ...

Entyre

Customer Success Specialist

Boston, MA · On-site

$35/hr

Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated ...

OutSystems

Customer Success Manager

Boston, MA · On-site +1

$100K - $118K/yr

Develops/executes effective success plans to drive customer outcomes. * Educates customers on how existing and new product features/functionality will contribute to the growth of their business.

LNS Research

Customer Success Manager

Cambridge, MA · On-site

$65K - $75K/yr

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues ...

ACS Services, Inc.

Client Success Associate

Brockton, MA · On-site

$60 - $80/hr

The Client Success Associate is responsible for driving client value realization, retention, and growth across a portfolio of accounts. This role partners closely with clients to align technology ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Salesdepartment. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on ...

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

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Showing results 21-40

All JobsSuccess JobsSuccess Jobs in Boston, MA

Success information

See Boston, MA salary details

$31.5K

$54.2K

$82K

How much do success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for success in Boston, MA is $54,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Boston, MA?

The most popular types of Success jobs in Boston, MA are:

What cities near Boston, MA are hiring for Success jobs?

Cities near Boston, MA with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,200 per year, or $26.1 per hour.

Manager, Customer Success

EverQuote

Cambridge, MA • On-site

Full-time

Re-posted yesterday

Job description

Manager, Customer Success
Location: Cambridge, MA / Hybrid
(This role requires working in-office 3 days per week: Tuesday, Wednesday, and Thursday.)
About us:
EverQuote is a leading AI-powered growth solutions partner for regulated property and casualty insurance entities, enabling the largest insurance carriers and thousands of agents to maximize customer acquisition across digital channels. Fueled by our proprietary data assets and our AI traffic engine, EverQuote is transforming the way providers attract and engage consumers to grow market share.
Joining our team puts you at the forefront of this transformation. You will collaborate with a group of builders to solve complex problems and reshape a massive industry. If you want to drive real-world impact and do the best work of your career, you've found your home. We move fast, follow the data, and hold ourselves to high standards. If that's how you work too, this is the role for you.
About the role:
EverQuote's Accelerated Growth Program (AGP) is our premier partnership tier for established insurance agencies pursuing significant growth, giving them access to a specialized suite of proprietary advantages. The Manager, Customer Success will lead our Accelerated Customer Success team (~12 person org) of Business Consultants, who work directly with AGP agencies to drive revenue growth, minimize churn, and maximize customer satisfaction.
This role reports to the Director, Customer Success and sits at the center of a highly cross-functional operation, partnering closely with Sales, Product, Engineering, Sales Operations & Strategy, and Marketing to ensure the team has the tools, insights, and support needed to hit aggressive monthly and quarterly targets. You'll be responsible for the full performance and development of your team, while also becoming a subject-matter expert on EverQuote Pro, our broader suite of services, and the insurance industry landscape by carrier.
If you thrive on building and coaching high-performing teams, love using data to drive outcomes, and want to play a pivotal role in scaling one of EverQuote's highest-value customer segments, this is the role for you.
What you'll do:Team Building
Own direct management of the Accelerated Customer Success team (~12 person org), assessing individual strengths and growth areas
  • Run weekly 1x1s, monthly performance check-ins, and quarterly performance reviews
  • Recruit, interview, and hire top Customer Success talent when needed
  • Build team culture and morale through regular team-building activities, earning trust and buy-in from your team

Coaching & Development
  • Coach Business Consultants on sales strategies to drive cross-sell and upsell opportunities
  • Train the team on Customer Success best practices to reduce revenue churn and improve customer satisfaction
  • Deliver regular, actionable feedback - both written and verbal - on strengths and areas for growth
  • Create development opportunities that let team members stretch into new skills and responsibilities

Data-Driven Results
  • Own 100% attainment of monthly and quarterly targets for revenue growth and customer/revenue retention
  • Identify and act on cross-sell/upsell opportunities to drive incremental revenue
  • Build and refine tools and strategies that help BCs consistently hit their CS targets
  • Partner cross-functionally to secure the resources and support needed to hit aggressive goals
  • Use data and reporting to prioritize team workflow and understand how day-to-day activity translates into outcomes

Customer Relationships
  • Serve as the escalation point for all day-to-day customer escalations, working to mitigate churn risk
  • Build deep, strategic relationships with EverQuote's largest and most influential Accelerated accounts
  • Apply strong product, customer, and industry knowledge (by carrier) to drive positive outcomes for both customers and EverQuote

What you bring to the team:
  • Bachelor's degree or equivalent practical experience
  • 5+ years of direct/individual Customer success or Sales experience
  • 2+ years experience as a manager of customer-facing teams of 3 or more

Nice to have:
  • Previous experience in a SaaS or Insurance environment
  • AI usage experience

The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in variable cash bonus programs, equity, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility which are designated by role. The range for this hybrid full time role is $115,000 + $20,000 incentive for a target $135k OTE.
Your recruiter can provide more details about the specific salary/OTE range for your role during the hiring process.
This role is not eligible for immigration sponsorship, now or in the future. Candidates must have current, unrestricted work authorization in the United States.
EverQuote is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, genetic information, pregnancy or a pregnancy-related condition, veteran or military status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities and for sincerely held religious beliefs or practices, upon request.
For more information, visit https://investors.everquote.com and follow on LinkedIn.

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