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Success Jobs in Natick, MA (NOW HIRING)

Northeastern University

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Recentive Analytics Inc

Customer Success

Boston, MA · On-site

Customer Success Department: Business Operations Employment Type: Full Time Location: SF / Boston / NYC Description We're looking for a Customer Success Lead to join Recentive's business and ...

NorthEastern

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Great Minds

Success Coach - Northeast

Boston, MA · On-site +1

Job Purpose The Success Coach is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products.

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90K - $110K/yr

Customer Success Manager Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and ...

Socket.dev

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

AlleyCorp

Customer Success Manager

Boston, MA · On-site

$81 - $160/hr

Our Customer Success team is the linchpin of the post‑sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Zelis

Client Success Director

Boston, MA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Monaire

Customer Success Manager

Somerville, MA · On-site

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

Appian

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

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All JobsSuccess JobsSuccess Jobs in Natick, MA

Success information

See Natick, MA salary details

$29.9K

$51.5K

$77.9K

How much do success jobs pay per year?

As of Aug 27, 2026, the average yearly pay for success in Natick, MA is $51,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $56,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Natick, MA?

The most popular types of Success jobs in Natick, MA are:

What cities near Natick, MA are hiring for Success jobs?

Cities near Natick, MA with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Natick, MA as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,505 per year, or $24.8 per hour.

Success Manager

Boston, MA • On-site

Northeastern University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Northeastern Universityexternal

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the Opportunity
Job Summary
The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning. The Success Manager reports to the Program & Relationship Manager.
Key Responsibilities & Accountabilities
  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources
  • Work with the instructional support team to facilitate learner engagement
  • Develop and implement communication and engagement plans for learners
  • Organize and attend live sessions and assist with delivery as needed
  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager
  • Assist with course registration and manage student orientation

Minimum Qualifications
  • Bachelor's degree
  • Two to four years of student support and/or operations management experience
  • Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders
  • Strong organizational, problem-solving, administrative, and time management skills
  • Ability to analyze, synthesize, and summarize data
  • Demonstrated strong business writing and project management skills
  • Experience working in a highly collaborative environment and promoting a teamwork mentality

Required Documents
  • Please upload your Resume and Cover Letter

Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107S
Expected Hiring Range:
$53,615.00 - $75,728.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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