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Success Jobs in Boston, MA (NOW HIRING)

NorthEastern

Success Manager

Boston, MA

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Northeastern University

Success Manager

Boston, MA · On-site

$53K - $75K/yr

About the Opportunity Job Summary The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on ...

Great Minds

Success Coach - Northeast

Boston, MA · On-site +1

Job Purpose The Success Coach is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products.

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Monaire

Customer Success Manager

Somerville, MA · On-site

ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention ...

Addison Group

Client Success Manager

Danvers, MA · On-site

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

StarTech.com

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Zelis

Client Success Director

Boston, MA · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Addison Group

Client Success Manager

Danvers, MA · Remote

$85K - $95K/yr

Client Success Manager - Managed IT Services Industry: Information Technology / Managed Services Location: Remote - EST/CST candidates preferred Pay: $85,000 - $95,000 Benefits: This position is ...

Black Kite

Customer Success Manager

Boston, MA · On-site

$90 - $110/hr

ABOUT THE ROLE Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion ...

Appian Corporation

Customer Success Manager

Boston, MA

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

QBS LLC

Customer Success Manager

Foxboro, MA · On-site

$70 - $80/hr

Customer Success Manager QBS LLC Foxborough, Massachusetts, United States About this position Customer Success Manager Employment Type : Full-Time Location : 5 days onsite in Foxborough, MA About QBS ...

Socket.dev

Customer Success Manager

Boston, MA · On-site

$125 - $250/hr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Videa Health, Inc.

Clinical Success Manager

Boston, MA · On-site

$100 - $120/hr

We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our ...

Appian Corporation

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

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Showing results 1-20

All JobsSuccess JobsSuccess Jobs in Boston, MA

Success information

See Boston, MA salary details

$31.5K

$54.2K

$82K

How much do success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for success in Boston, MA is $54,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $59,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Boston, MA?

The most popular types of Success jobs in Boston, MA are:

What cities near Boston, MA are hiring for Success jobs?

Cities near Boston, MA with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Boston, MA as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $54,200 per year, or $26.1 per hour.

Success Manager

NorthEastern

Boston, MA

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

About the Opportunity

Job Summary

The Success Manager manages the student experience for specific programs within the Experiential Digital Global Education (EDGE) team's portfolio to deliver on Northeastern's values around experiential learning. The Success Manager reports to the Program & Relationship Manager.

Key Responsibilities & Accountabilities

  • Advise and assist learners with academic and program concerns; serve as the connector for learners to various university resources

  • Work with the instructional support team to facilitate learner engagement

  • Develop and implement communication and engagement plans for learners

  • Organize and attend live sessions and assist with delivery as needed

  • Collect information and distribute reporting for learner success metrics; escalate specific learner concerns to the program manager

  • Assist with course registration and manage student orientation

Minimum Qualifications

  • Bachelor's degree

  • Two to four years of student support and/or operations management experience

  • Highly developed people skills and ability to successfully communicate, both in writing and verbally, with a broad range of stakeholders

  • Strong organizational, problem-solving, administrative, and time management skills

  • Ability to analyze, synthesize, and summarize data

  • Demonstrated strong business writing and project management skills

  • Experience working in a highly collaborative environment and promoting a teamwork mentality

Required Documents

  • Please upload your Resume and Cover Letter

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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