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Success Jobs in Springfield, MA (NOW HIRING)

Finalsite

Client Success Manager

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

New

Finalsite

Client Success Manager

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

Finalsite

Principal Client Success Manager

Glastonbury, CT · On-site

$130 - $180/hr

Join us and help shape stronger school communities around the world SUMMARY The Principal Client Success Manager (CSM) at Finalsite is an executive-level, post-sale partner responsible for driving ...

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

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All JobsSuccess JobsSuccess Jobs in Springfield, MA

Success information

See Springfield, MA salary details

$28.9K

$49.7K

$75.2K

How much do success jobs pay per year?

As of Sep 5, 2026, the average yearly pay for success in Springfield, MA is $49,715.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $54,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What cities near Springfield, MA are hiring for Success jobs?

Cities near Springfield, MA with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Springfield, MA as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $49,715 per year, or $23.9 per hour.

Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K-12 district, independent, charter, etc.) and strategic goals.
  • Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value.
  • Value and Adoption Driver: Understands the value of Finalsite's platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty.
  • Growth Identification: Proactively identify and qualify upsell and cross-sell opportunities within the software portfolio, and seamlessly transition these leads to the Sales team.
  • Supplemental Services Sales: Proactively sell follow-on services such as training or consulting to accelerate and deepen product adoption.
  • Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention.
  • Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks-whether technical, commercial, or operational.
  • Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite's Client Success Platform (ChurnZero), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs).
  • Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio.
QUALIFICATIONS AND SKILLS
  • At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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