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Success Manager Jobs in Portland, OR (NOW HIRING)

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

OCHIN

MEMBER SUCCESS PARTNER - 1 OPENING

Portland, OR · On-site

The Member Success Partner serves as a strategic advisor and primary liaison between OCHIN and its ... Meeting & Engagement Management - Independently lead, organize, and facilitate recurring member ...

OCHIN

Member Success Partner Apprentice

Portland, OR · On-site

$49K - $59K/yr

Essential Functions Member Success Meeting and Engagement Support * Support preparation ... Strong organizational skills with the ability to manage details, deadlines, documentation, and ...

DoorDash

Account Manager, SMB

Portland, OR · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 ...

UL

Customer Success Executive

Vancouver, WA · On-site

$80K - $108K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention ... Drives net revenue retention consistently at or above 110% across the managed portfolio * Converts ...

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * * 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR)

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) * 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR)

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Showing results 21-40

All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Portland, OR

Success Manager information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for success manager in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are popular job titles related to Success Manager jobs in Portland, OR?

For Success Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Portland, OR look for?

The top searched job categories for Success Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Success Manager jobs?

Cities near Portland, OR with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Portland, OR as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Senior Customer Success Manager (Scale Business)

Saviynt

Portland, OR • On-site

$200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt's innovative products and services for our Scale business segment, overseeing a portfolio of 35-38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers' business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt's business - all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING

  • Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35-38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements.

  • Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and value.

  • Sales Collaboration: Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.

  • Account Expansion: Develop deep, trusting relationships with customer key personnel and larger teams to efficiently seek and develop up-sell / cross-sell opportunities across a high-velocity account base.

  • Cross-Functional Coordination: Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.

  • Data-Driven Insights: Monitor and identify product utilization trends across your portfolio, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.

  • Partner Alignment: Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.

  • Scaled Enablement: Plan and deliver education for customers on new features and releases, leveraging webinars, automated campaigns, and digital enablement channels to effectively reach your full portfolio.

  • Customer Advocacy: Act as the voice of the Scale customer segment and collect feedback to drive continuous improvement across all areas including product.

WHAT YOU BRING
  • Education: Bachelor's degree in computer science, engineering, or a related field.
  • Domain Expertise: Knowledge and experience in Identity and Access Management (IAM) is valuable; a cybersecurity and/or compliance background is also very valuable.
  • Technical Savvy: Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Communication: History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions
  • Experience: 12+ years of experience in customer-facing roles including customer success management, account management, or Professional Services for complex software implementations. Proven experience managing a high-velocity, scale portfolio (30+ accounts) in the sub-$200k ARR segment is highly preferred.
  • Drive: Tenacious desire to see customers succeed and thrive.
  • SaaS Background: Previous experience within a fast-paced, growing SaaS organization.
  • Relationship Management: Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes at scale.
  • Mindset: Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective across a high volume of accounts.
  • Execution: Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Availability: Available to customers via Zoom during North America (Pacific) hours.
Benefits
  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials
$165,000 - $195,000 a year
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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