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Success Manager Jobs in Kansas (NOW HIRING)

Global Payments, Inc.

Client Success Manager

Lenexa, KS · On-site +1

As our Client Success Manager , you will plan and oversee TouchNet products and services for a designated client or group of clients. Ensure quality service and operational performance within the ...

Global Payments

Client Success Manager

Lenexa, KS · On-site

As our Client Success Manager , you will plan and oversee TouchNet products and services for a designated client or group of clients. Ensure quality service and operational performance within the ...

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

Propio

Client Success Manager

Overland Park, KS

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

Auvik Networks

As a Customer Success Manager at Auvik, you'll own the long-term success of a defined book of business, ensuring customers realize meaningful, ongoing value from the Auvik suite of products so they ...

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

New

BASYS Processing

Customer Success Manager

Lenexa, KS · Hybrid

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

New

BASYS Processing

Customer Success Manager

Lenexa, KS · On-site

Summary The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience. This role ...

Steadily

Agency Success Manager

Overland Park, KS · On-site

$120K/yr

Inde Salary: $100k base salary + performance-based incentive (OTE of $120,000) Steadily is hiring an Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ...

Steadily

Agency Success Manager

Overland Park, KS · On-site

$120K/yr

Inde Salary: $100k base salary + performance-based incentive (OTE of $120,000) Steadily is hiring an Agency Success Manager in the Kansas City Metro area who is the very best at what they do. We've ...

AVID

$139K - $167K/yr

Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-impact enterprise customers. In this role, you will guide organizations ...

Auvik Networks

As a Manager of one of Auvik's Customer Success teams, you'll lead and mentor a team of Customer Success Managers supporting our Corp IT customers. Your team is responsible for helping customers ...

AVID

You will lead a team of Customer Success Managers (CSMs), design scalable success programs, and partner with cross-functional teams to ensure customer needs are met across the lifecycle. Key ...

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Success Manager information

See Kansas salary details

$29K

$74.1K

$124.9K

How much do success manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for success manager in Kansas is $74,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $88,300.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are popular job titles related to Success Manager jobs in Kansas? For Success Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Kansas look for? The top searched job categories for Success Manager jobs in Kansas are:
What cities in Kansas are hiring for Success Manager jobs? Cities in Kansas with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Kansas as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,081 per year, or $35.6 per hour.
Client Success Manager

Client Success Manager

Global Payments, Inc.

Lenexa, KS • On-site, Remote

Full-time

Posted 7 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TouchNet unifies campuswide payments and ID management software solutions for more than 1,000 colleges and universities worldwide. Institutions of higher learning rely on TouchNet to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campuswide. Bring your expertise and join our growing team to help simplify the business of higher education.We are looking for a TouchNet product power user to join us as a Client Success Manager, to train, support, and help our clients be more successful while using our TouchNet products!
As our Client Success Manager, you will plan and oversee TouchNet products and services for a designated client or group of clients. Ensure quality service and operational performance within the parameters of program and delivery standards. Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
What Part Will You Play?
  • Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit.
  • Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents. Required to carry a cell phone and travel to client site(s) as necessary. (Client Management)
  • Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
  • Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management)
  • Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management)
  • Provides quality service and operational performance within the parameters of the client's projects and service delivery standards. (Client Management)
  • For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. (Client Management)
  • For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management)
  • For the International segment, has revenue targets for new and existing accounts. Identifies and owns the successful closure of cross sell opportunities of Global Payments and partner products and services to extend Global Payments revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager. Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process. (Client Growth)
  • For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Is accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth)
  • Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise. (Client Growth)
  • Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
  • Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
  • For the International segment, implements creative strategies and work with SMEs and other RM's to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth)
  • For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions. (Client Management)

What Are We Looking For in This Role?
  • Bachelor's Degree
  • Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
  • Typically Minimum 5 Years Relevant Experience in University ITS and/or Campus Finance
  • Experience in client facing roles and/or higher education industry.

What Are Our Desired Skills and Capabilities?
  • Strong knowledge higher education technology space where commerce takes place
  • Knowledge of the campus ID card, ecommerce, or payment industry is desired
    • Working knowledge with Touchnet products in these areas
  • Working knowledge of Student Information Systems (Ellucian (Banner/Colleague, Peoplesoft, Workday, Anthology, etc)
  • Prefer work experience as a technical liaison between ITS and the finance office role at a University
  • Must be able to articulate value propositions and product positioning to both business and technical users
  • Must possess strong presentation skills and be able to communicate professionally verbally and in written format
  • Must be analytical, organized, and able to identify and eliminate sales obstacles to close new business
  • Well organized, with attention to detail and able to multitask
  • Strong PC skills
  • Must be able to travel as needed
  • Focused on achieving defined results, and exceeding goals and objectives.
  • Ability to work with a diverse team in a fast-paced environment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
  • Excellent computer skills (Salesforce, Google G Suite, Microsoft Office, inclusive of Word, Excel, PowerPoint).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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