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Success Manager Jobs in Iowa (NOW HIRING)

Q2

Senior Customer Success Manager

Des Moines, IA · On-site

SUMMARY Q2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of leading US banks financial institutions leveraging the PrecisionLender platform. In this ...

SAP

T2 Hiring Manager: Beatriz Garrido Recruiter Name: Camila Lopez Marsano The official recruitment ... Who You'll Become The Customer Success Manager (CSM ) works directly with customers to guide them ...

Q2

Customer Experience Manager

Des Moines, IA

Works closely withtheCustomer Success Manager (CSM) and oversees day-to-day relationship with customer. Ensures that schedules and budgets are met according to contractual agreements. Works with ...

Elon University

Student Success Coach

Elon, IA · On-site

Student Success Coach Apply now Job no: 494382 Work type: Staff Full-Time Location: Elon Main ... Previous experience in student retention management, advising,coaching, or a related role in a ...

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How much do success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What are the most commonly searched types of Success jobs in Iowa?

The most popular types of Success jobs in Iowa are:

What are popular job titles related to Success Manager jobs in Iowa?

For Success Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Success Manager jobs in Iowa look for?

The top searched job categories for Success Manager jobs in Iowa are:

What cities in Iowa are hiring for Success Manager jobs?

Cities in Iowa with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.

Enterprise Customer Success Manager

OpenLoop Health, Inc.

Des Moines, IA • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth.

What You'll Do

  • Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals.

  • Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions.

  • Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention.

  • Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor.

  • Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange.

  • Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end‑to‑end renewal process and execute expansion contracts.

  • Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high‑growth features.

  • Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go‑live," ensuring a smooth handoff and immediate adoption of key features.

  • Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling.

Who You Are

  • The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field.

  • Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth.

  • Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes.

  • Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals.

  • Relationship Architect: You excel at building rapport with both technical users and C-suite executives.

  • Proactive Problem Solver: You don't wait for a client to complain; you use data to spot trends and offer solutions before the client knows they need them.

  • Healthcare/HealthTech Experience: (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations.

Our Benefits

In addition, for salaried positions you would also be eligible for:

  • Medical, Dental, and Vision plans

  • Flexible Spending/Health Savings Accounts

  • Flexible PTO

  • 401(k) + Company Match

  • Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.

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