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Success Manager Jobs in Iowa (NOW HIRING)

Amazon

IA

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education ...

Amazon

IA

Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region team. In this role, you will serve as a trusted advisor to government and higher education ...

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Success Manager information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for success manager in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

Will AI replace CSM?

AI is unlikely to fully replace Success Managers (CSMs), as their role involves complex interpersonal skills, strategic thinking, and personalized customer engagement that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success Managers who adapt by integrating AI and developing soft skills will remain valuable in customer success roles.

What jobs pay 500,000 a year in the US?

Success Managers in high-level corporate or executive roles can earn $500,000 or more annually, especially with bonuses, stock options, or profit sharing. Such compensation typically requires extensive experience, leadership skills, and often involves working in industries like technology, finance, or consulting at senior levels.

How does a Success Manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What does a success manager do?

A success manager is responsible for ensuring clients or customers achieve their desired outcomes with a company's products or services. They build relationships, provide support, and coordinate with internal teams to address client needs, often using tools like CRM software. Success managers typically monitor client satisfaction and work proactively to prevent issues and promote retention.

What are the key skills and qualifications needed to thrive as a Success Manager, and why are they important?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

What are Success Managers?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What is a typical CSM salary?

A Success Manager (CSM) salary varies depending on experience, location, and industry, but typically ranges from $60,000 to $100,000 annually in the United States. Senior or enterprise-level CSMs can earn over $120,000 with bonuses and benefits. Strong communication skills and familiarity with customer relationship management (CRM) tools are often required.
What are the most commonly searched types of Success jobs in Iowa? The most popular types of Success jobs in Iowa are:
What are popular job titles related to Success Manager jobs in Iowa? For Success Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Success Manager jobs in Iowa look for? The top searched job categories for Success Manager jobs in Iowa are:
What cities in Iowa are hiring for Success Manager jobs? Cities in Iowa with the most Success Manager job openings:
Success Manager jobs near you
Infographic showing various Success Manager job openings in Iowa as of July 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,019 per year, or $37.5 per hour.
Customer Success Representative

Customer Success Representative

Merrill Manufacturing

Storm Lake, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

ABOUT US
Merrill Manufacturing is North America's leading manufacturer of parts and accessories to the water well and water system industries. We are a family-owned company known for our incredible service, quality products, and diverse selection. Our values guide everything we do. Our team at Merrill strives to do the right thing, shares our passion for all we do, has a can-do, will-do attitude, thinks of we before me, and is willing to solve problems together.
JOB SUMMARY
The Customer Success Representative is responsible for managing customer relationships and the end-to-end ordering process while providing outstanding service and support. This role takes ownership of customer orders, communication, and issue resolution, actively identifies opportunities to upsell products, and collaborates with sales and internal teams to ensure a seamless customer experience. The position plays a vital role in driving customer satisfaction, retention, and revenue growth through responsiveness, accuracy, and proactive engagement.
WORK RESPONSIBILITIES & DUTIES
  • Serves as a primary point of contact for customers by answering incoming phone calls, emails, online chat, and any form of customer communication in a timely and professional manner.
  • Takes customer orders accurately, submits orders into the system, and owns the ordering process from receipt through fulfillment, ensuring a smooth and positive customer experience.
  • Proactively communicates with customers regarding order status, availability, shipping details, and any issues or delays.
  • Identifies opportunities to upsell or recommend additional or complementary products based on customer needs, usage, and conversations.
  • Resolves customer questions, concerns, and issues effectively; escalates complex matters to the assigned sales representative, or appropriate internal team when necessary.
  • Provides product and service information, troubleshooting assistance, and general support to customers to ensure satisfaction and continued engagement.
  • Supports sales staff by assisting with freight rating for outbound orders and following up on sales team requests.
  • Takes ownership of customer interactions to support retention, repeat business, and long-term customer success.
  • Manages customer returns, cases, and order-related documentation as needed.
  • Builds and maintains strong, ongoing relationships with customers by delivering dependable service and proactive communication.
  • Contributes to process improvement initiatives related to ordering, customer communication, and overall customer success.
  • Performs other duties as assigned by the direct supervisor.

Requirements
QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Associate degree (A. A.) or equivalent from two-year College or technical school preferred or equivalent experience.
  • Proficient in Microsoft office and have good general computer skills

PREFERRED SKILLS AND EXPECTATIONS
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to build rapport and trust with customers.
  • Ability to navigate through multiple computer applications with speed and accuracy
  • Excellent telephone manner and listening skills, relate to customers in a professional and courteous manner
  • The ability to work in a team environment and maintain a positive environment with co-workers and customers
  • Excellent attention to detail and multi-tasking ability with self-motivation to work on own initiative.
  • Successfully pass a background and drug screening

PHYSICAL DEMANDS
This position requires the ability to sit for prolonged periods, perform tasks requiring fine motor skills, and utilize computer keyboarding. Employees may occasionally need to stand from a seated position.
WORKING CONDITIONS
This position requires constant indoor work.
BENEFITS
Full Benefits package available including medical, dental, vision, life, and disability insurances, flexible spending accounts, 401K with generous match, paid time off including nine (9) holidays, and a flexible schedule with work/life balance.
EEO STATEMENT
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
DISCLAIMER
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

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