The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail ...
The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail ...
Job Summary The Investment Analyst will support Subtext's Investments team across the full lifecycle of real estate projects, including acquisitions, development underwriting, capitalization, and ...
Job Summary The Investment Analyst will support Subtext's Investments team across the full lifecycle of real estate projects, including acquisitions, development underwriting, capitalization, and ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
Cantonese Transcription Specialist
Charleston, WV · Remote
$30/hr
Transform Human Voice into Intelligent Data - 100% Remote Are you a linguistic expert who can hear the "subtext" between the lines? Welo Data is looking for detail-oriented Chinese (Cantonese ...
Quick apply
Cantonese Transcription Specialist
Charleston, WV · Remote
$30/hr
Transform Human Voice into Intelligent Data - 100% Remote Are you a linguistic expert who can hear the "subtext" between the lines? Welo Data is looking for detail-oriented Chinese (Cantonese ...
Mandarin Transcription Specialist
Charleston, WV · Remote
$40/hr
Transform Human Voice into Intelligent Data - 100% Remote Are you a linguistic expert who can hear the "subtext" between the lines? Welo Data is looking for detail-oriented Chinese (Mandarin ...
Quick apply
Mandarin Transcription Specialist
Charleston, WV · Remote
$40/hr
Transform Human Voice into Intelligent Data - 100% Remote Are you a linguistic expert who can hear the "subtext" between the lines? Welo Data is looking for detail-oriented Chinese (Mandarin ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
At Subtext, we don't just lease apartments. We build communities where people connect, thrive, and actually love where they live. If you're high-energy, people-obsessed, and ready to lead from the ...
We value straight answers, not subtext. You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
Quick apply
We value straight answers, not subtext. You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
Senior Executive Assistant to the CEO - Role Intent A high-trust partner who enables the Co-CEOs to operate at a high level by managing time, driving follow-through, and bringing structure ...
Senior Executive Assistant to the CEO - Role Intent A high-trust partner who enables the Co-CEOs to operate at a high level by managing time, driving follow-through, and bringing structure ...
We value straight answers, not subtext. · You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
Quick apply
We value straight answers, not subtext. · You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
We value straight answers, not subtext. · You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
Quick apply
We value straight answers, not subtext. · You bring your own steady, grounded presence to the team by being confident enough to keep pace with strong personalities, charismatic enough to command ...
High EQ; able to detect subtext and translate it into actionable insights that drive decisionmaking * Strong bias for action and desire to take ownership of work while being team-oriented * Low ego ...
High EQ; able to detect subtext and translate it into actionable insights that drive decisionmaking * Strong bias for action and desire to take ownership of work while being team-oriented * Low ego ...
Are you able to understand and analyze subtext and context clues to identify hidden misalignment and unspoken expectations? * Dynamic Problem Solving: Where complex needs present themselves, are you ...
Are you able to understand and analyze subtext and context clues to identify hidden misalignment and unspoken expectations? * Dynamic Problem Solving: Where complex needs present themselves, are you ...
Associate Planner
$80K - $95K/yr
You will master the "art of the subtext," learning to read unspoken family dynamics and manage member emotional blocks that algorithms can never replicate. Your Impact & Responsibilities * As an ...
Associate Planner
$80K - $95K/yr
You will master the "art of the subtext," learning to read unspoken family dynamics and manage member emotional blocks that algorithms can never replicate. Your Impact & Responsibilities * As an ...
Predoctoral Fellow - Parnes Clinic
New York, NY · On-site
$19.23/hr
As mentioned above, a "subtext" of the internship is to expose interns to the administrative and clinical worlds of the Training Clinic Director. Hence, the intern will assist with the ongoing ...
Predoctoral Fellow - Parnes Clinic
New York, NY · On-site
$19.23/hr
As mentioned above, a "subtext" of the internship is to expose interns to the administrative and clinical worlds of the Training Clinic Director. Hence, the intern will assist with the ongoing ...
Executive Assistant
San Diego, CA · Remote
You read the subtext in a customer email and know whether it needs a same-day response or a thoughtful 24-hour one. You can tell when a leader needs 30 minutes of unscheduled thinking time and ...
Quick apply
Executive Assistant
San Diego, CA · Remote
You read the subtext in a customer email and know whether it needs a same-day response or a thoughtful 24-hour one. You can tell when a leader needs 30 minutes of unscheduled thinking time and ...
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Job description
The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail-oriented, process-driven, and provide excellent customer service to ensure every Subtext client has a successful experience. This role will support a diverse range of clients, from local newsrooms to enterprise organizations, and handle the operational foundation that drives customer success.
The role:
What you'll bring to the table:
Additional Qualifications:
The role:
- Manage end-to-end onboarding for new customers, including 10DLC registration, compliance verification, and technical setup
- Ensure all customer campaigns meet carrier compliance requirements and maintain proper 10DLC registration status
- Serve as the primary point of contact for day-to-day operational support and troubleshooting across our full client portfolio
- Process campaign setup requests, including content approval workflows and technical configurations
- Generate standard campaign reports and performance dashboards for customers
- Manage campaign recaps and routine customer check-ins to ensure satisfaction and reduce churn
- Create and maintain customer-facing documentation, setup guides, and onboarding materials
- Track and monitor customer health metrics
- Coordinate cross-functionally with product and dev teams to resolve customer issues
- Document customer feedback and common issues to help inform product improvements
What you'll bring to the table:
- 2+ years in a customer-facing, operations, or support role
- You're detail-oriented, organized, and customer-obsessed
- Comfortable working independently and following established processes
- Strong written and verbal communication skills
- You thrive on execution and getting things done efficiently
- Ability to learn technical systems quickly and explain them clearly to customers
- Comfortable presenting to and onboarding senior executives and stakeholders across client organizations
- Comfortable managing multiple ongoing projects and priorities
- Experience with compliance, carrier regulations, or SMS/messaging platforms is a plus
Additional Qualifications:
- Comfortable working in spreadsheets and tracking data (Excel/Google Sheets)
- Familiarity with CRM platforms (Salesforce, HubSpot, etc.)
- Experience creating and upkeep customer-facing documentation or training materials
- Basic understanding of APIs, webhooks, or technical integrations is a plus
- Prior experience in a B2B SaaS environment is preferred but not required