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Student Support Coach Jobs (NOW HIRING)

WellSpan Health

Assistant Dean-Student Support

York, PA · On-site

$15 - $19/hr

This role ensures that the medical students have access to appropriate mentoring, academic coaching, medical and behavioral/mental health support services, personal counseling, financial aid ...

Envision Education

Student Support Lead

Hayward, CA · On-site

Coach students in conflict resolution, self-regulation, and accountability. * Promote a positive, inclusive, and respectful school environment. Student Behavior Support * Respond to student behavior ...

Envision Education

Student Support Lead

Hayward, CA · On-site

Coach students in conflict resolution, self-regulation, and accountability. * Promote a positive, inclusive, and respectful school environment. Student Behavior Support * Respond to student behavior ...

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How much do student support coach jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for student support coach in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.67 per hour, depending on experience, location, and employer.

What is a student support coach?

A Student Support Coach is a professional who helps students overcome academic, social, and personal challenges to achieve their educational goals. They provide guidance, resources, and encouragement, often working one-on-one or in small groups. Student Support Coaches may assist with time management, study skills, motivation, and navigating school systems. Their role is to empower students to develop self-confidence, resilience, and effective strategies for success.

How does a student support coach typically collaborate with teachers and administrators to support student success?

Student Support Coaches work closely with teachers and school administrators to identify students who may need additional academic or social-emotional support. They regularly participate in meetings to discuss student progress, develop intervention plans, and coordinate resources. Effective collaboration ensures that each student's needs are addressed holistically, and communication remains clear among all parties. This teamwork not only benefits the student but also fosters a supportive school environment.

What are the key skills and qualifications needed to thrive as a student support coach, and why are they important?

To thrive as a Student Support Coach, you need a background in education or counseling, knowledge of student development, and often a bachelor’s degree in a related field. Familiarity with student information systems, case management software, and sometimes certifications in coaching or counseling are commonly required. Outstanding communication, empathy, problem-solving, and motivational skills help build trust and effectively guide students through challenges. These skills and qualities are vital for fostering student success, retention, and personal growth in academic environments.

Do you need a degree to be a student support coach?

A degree is not always required to become a student support coach, but relevant experience, strong communication skills, and knowledge of student needs are important. Some employers may prefer candidates with a background in education, counseling, or related fields, and certifications in student support or coaching can be beneficial. Requirements vary depending on the organization and specific role.

How to become a student support coach?

To become a student support coach, candidates typically need a bachelor's degree in education, counseling, or a related field, along with strong communication and interpersonal skills. Relevant experience working with students or in educational settings can be beneficial, and some roles may require certifications in counseling or coaching. Professional development and familiarity with student support tools or programs can also enhance job prospects.

What does a student support coach do?

A student support coach helps students improve their academic performance, develop study skills, and address personal or behavioral challenges. They often work one-on-one or in groups, using counseling techniques and educational strategies to support student success and well-being.

What skills do you need to work in student support coach?

A student support coach needs strong communication and interpersonal skills to effectively assist students. They should have problem-solving abilities, patience, and a good understanding of educational environments, often supported by relevant certifications or training in counseling or education. Organizational skills and the ability to work collaboratively are also important for success in this role.
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Student Support Coach jobs near you
Infographic showing various Student Support Coach job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,970 per year, or $19.7 per hour.

Student Support Specialist

Fairfax, VA • On-site

George Mason University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about George Mason Universityexternal

$50K/yr

Full-time

Re-posted 27 days ago

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Department: University Life
Classification: Education Support Spec 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: Salary range starting low $50k; commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Dean of Students' Office works to promote the engagement, well-being, and success of all Mason students and the Mason community.
About the Position:
The Student Support Specialist in the Dean of Students' (DOS) Office serves on the Threat Assessment Team (TAT) and as a representative of the DOS Office where appropriate. This position supports and manages constituent care to address the needs and concerns of students, families, the campus and external communities, as well as connecting with resources.
The Student Support Specialist is responsible for the University's Threat Assessment Team's logistical coordination, training opportunities, case management, effective management, oversight of case follow-up, and data management. Additionally, this position has responsibility for administrative duties including, but not limited to, the Dean of Student record certification verification process, coordination of the University Life contract approval process, and reporting to University Counsel. The position reports to the AVP and Dean of Students with shared oversight by the Director of Behavioral Threat Assessment Management.
Responsibilities:
Constituent Care:
  • Serves as a point of contact and meets with students and constituents (families, faculty/staff, community members, etc.) to assess and address concerns such as student health and welfare, constituent health, well-being, and personal concerns;
  • Researches constituent questions to determine resources and refers students and constituents to the appropriate university units who can respond to their needs (these may include Counseling and Psychological Services, Student Health Services, the Student Support and Advocacy Center, Academic Advisors, Success Coaching, etc.);
  • Serves as a representative of the Dean of Students Office for faculty, staff, students, family, and the community for events, programs, consultation, etc. This includes responding to emails received to the Dean of Student Office inbox, and may also include serving as a representative at orientation events, family weekend, and other special events on behalf of the Dean of Students Office;
  • Manages a caseload of low-level student cases to provide student support, advocacy, and resources; and
  • Serves as a liaison with student and academic units in order to have an understanding of the resources available to students, and serves as a bridge between the student and unit for ease in transition to the referral unit.

Threat Assessment Team Management:
  • Coordinates for the effective logistical coordination components of the Threat Assessment Team to include, but not limited to, scheduling meetings, coordination and management of team training, and note taking;
  • Monitors and manages timely case follow-up to ensure appropriate intervention, accurate documentation, and continuity of care for students;
  • Ensures case information is accurately uploaded into the data management platform, to maintain complete records and support coordinated response efforts; and
  • Researches, compiles, and distributes training opportunities to team members, and manages the records of all trainings completed by team members, to ensure compliance with state law.

Administrative Coordination:
  • Coordinates the verification process for the Dean of Students record certifications as needed, to confirm accuracy of student records and support official certification requests;
  • Coordinates the contract approval process within University Life, the Dean of Students Office, and University Life Central to ensure timely review and approval of contracts, and maintains accurate records of all contracts to support University Counsel reporting requirements; and
  • Provides additional administrative coordination support as needed, to maintain efficient office operations and assist with departmental initiatives.

Divisional and Departmental Service:
  • Supports divisional planning initiatives and other special projects as assigned. Actively participates in University Life divisional meetings, initiatives, and in-person events to stay connected with divisional and institutional priorities, and to foster a cross-unit collaboration;
  • Participates in professional development workshops and training sessions for staff across the division to promote continuous learning and skill enhancement;
  • Stays informed about best practices, research, and emerging trends in higher education and student support services to ensure the Dean of Students Office remains innovative and responsive to the evolving needs of the student body;
  • Serves on a University Life Collaborative (Academic Engagement, Programming, or Rapid Response) on a cyclical basis, fulfilling assigned responsibilities to support cross-departmental coordination and student-focused initiatives;
  • Supports divisional initiatives and other special projects as assigned, actively participating at in-person events and volunteer opportunities to represent the Dean of Students Office, Threat Assessment Team, and University Life effectively to the campus community; and
  • Performs other duties as assigned to support departmental operations and ensure the effective delivery of services and programs.

Required Qualifications:
  • High school diploma or equivalent;
  • Administrative assistance experience demonstrating the ability to organize data and manage projects;
  • Experience using databases proficiently in support of office operations;
  • Knowledge of institutional policies and privacy laws governing access to student records and sensitive information, including the ethical and legal use of technology for storing and accessing confidential student records and institutional data;
  • Knowledge of federal and state requirements and university policies related to information management and data protection;
  • Demonstrated interpersonal and communication skills;
  • Demonstrated technical proficiency with data management software to maintain and track records;
  • Demonstrated organizational and time-management skills and the ability to manage and complete requests and projects from multiple individuals in a timely manner;
  • Ability to communicate and interact effectively and respectfully with students, families, faculty, the community, stakeholders, and law enforcement agencies;
  • Ability to exercise sound judgment on how and when to refer those in need of assistance to the appropriate staff members and resources;
  • Ability to respond and manage difficult situations involving issues of crisis/emergency situations;
  • Ability to create an atmosphere where people feel welcome, valued, and free to ask questions and obtain assistance; and
  • Ability to handle confidential information and adhere to policies and procedures.

Preferred Qualifications:
  • Bachelor's degree in a related field;
  • Prior university working experience, either as a FT/PT employee, Graduate Assistantship, or undergraduate student employee;
  • Experience using Banner, Guardian (Campus Kaizen) and/or similar case management platforms and purchasing databases such as eVA;
  • Experience with emergency or crisis response and prevention efforts;
  • Working knowledge of emergency or crisis response and prevention protocols;
  • Understanding of the Family Educational Rights and Privacy Act (FERPA); and
  • Proficient skills with the following databases preferred: Banner, Guardian (Campus Kaizen), and/or equivalent case management platforms, and purchasing databases such as eVA.

Instructions to Applicants:
For full consideration, applicants must apply for the Student Support Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date: June 15, 2026
For Full Consideration, Apply by: June 29, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.
George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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