Student Services Coordinator Jobs in Decatur, GA

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Office of the Registrar at Augusta University strives to serve our community with excellence, integrity, accuracy and efficiency. We provide superior customer service while maintaining and preserving student academic records, supporting academic progress and providing academic certification. Our office serves as a resource to students, faculty, staff and alumni.
The Registrar's Office strives to:
Provide the highest quality service to students, faculty, staff and the community in a courteous and professional manner. Develop and implement standard operation procedures that will ensure the accuracy, integrity, security and preservation of academic records. Complete frequent peer analysis, stay informed on industry best practices, utilize the latest technology and encourage suggestions from our customers for delivering quality service. Provide professional development opportunities to expand the individual potential of Registrar employees to meet the needs of the department and university.
Job Summary
As a member of the Curriculum Team in the Registrar's Office the Student Records Coordinator is responsible for managing all course scheduling processes in the Registrar's Office and managing the decentralized scheduling process of the campus. They will audit all data entry for course sections and manage all communications for course scheduling from the Registrar's Office. The person in this position will collaborate with other campus partners who work with the course schedule to improve the experience of customers utilizing the course schedule
Responsibilities
The duties include but are not limited to:
Course Data Auditing and Correction:
Ensures all course sections include mandatory information for state and federal reporting. Manages the Curriculum Inventory Reporting process, Course Attributes Reporting process, Monitors for compliance of all AU Policies for course scheduling. These include but are not limited to: Standard Course Meeting Time Policy, Course and Classroom Scheduling Policy. Validates Academic Data Collection reporting each semester and makes appropriate corrections.
Course Scheduling:
Assists with preparations and with rolling the course schedule forward each term, assists with notifications to department contacts of course scheduling deadlines and responsibilities. Assists departments with scheduling questions. Monitors the progress of section updates which must occur according to set deadlines. Audits and updates course fees, course attributes, CIR completion. Publishes the schedule of classes, manages variable eCore, eMajor, USGG and related Ingress processes. Collaborates regarding classroom scheduling release and required textbook and materials attribute updates with the bookstore.
Course Scheduling Email Resource:
Monitors and responds to course scheduling correspondence sent to the Classes@augusta.edu email resource. Creates and updates classes based on correspondence while adhering to regulations and section coding standards. Investigate and troubleshoot registration issues related to sections.
Communication:
Creates, reviews, and updates content associated with course scheduling for the Registrars website in coordination with the Communications Specialist and leadership. Participates in planning and preparation work related to the Curriculum calendar for the scheduling process. Maintains associated resources, including the schedule reading guide. Creates and maintains standard operating procedures.
Training:
Provides training in various formats to scheduling coordinators and Registrars Office personnel as needed. Participates in planning and hosting of scheduling workshops and town halls. Coordinates Teams and Zoom meetings with customers as needed for course scheduling assistance and training. Provides and maintains training videos, job aids and other resources to assist with training.
Other duties as assigned: Perform all other duties as assigned.
Required Qualifications
Bachelors' degree from an accredited college or university and one year of customer service or related experience
OR
High School Diploma/GED from a recognized state or federal accrediting organization with two years of customer service or related experience.
Preferred Qualifications
Intermediate knowledge of computers and office equipment is needed; Preferably, skilled in Microsoft Excel, experience in customer service and/or records management.
Knowledge, Skills, & Abilities
KNOWLEDGE
Knowledge of AU policies and procedures; ability to explain policies and procedures ability to maintain student records in Banner.
Thorough knowledge of USG rules and regulations
Thorough knowledge of University policies and procedures related to AU
Proficient with Microsoft Office Suite and other computer software/databases
Knowledge of integrated information systems and principles, policies and techniques of education administration
SKILLS
Detail-Oriented ability to concentrate on student data for long periods of time.
Excellent technical skills.
Excellent verbal/written communication, interpersonal, organizational and planning skills
ABILITIES
Ability to maintain confidentiality
Ability to explain policies and procedures
Ability to maintain student records in Banner & SRS
Ability to exercise sound judgment and make responsible decisions
Ability to work independently, strong problem solving skills and detail oriented
Ability to effectively and professionally interact and provide information to students, faculty, staff, administration and the general public
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of normal business hours may be required)
Pay Band: B6
Salary: Minimum: $18.85/hour - Midpoint: $18.92/hour
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365