Student Service Manager Jobs in Oregon (NOW HIRING)

Pacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.

At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.

POSITION DESCRIPTIONThis position shares duties and responsibilities between the Office of Experiential Education (OEE) and the Office of Student Affairs (OSA) It is a shared position supervised by the Assistant Dean for Experiential Education (ADEE). The allocation of effort between the two areas is 60% OEE) / 40% OSA. The annual evaluation will be conducted by the primary supervisor, the Assistant Dean for Experiential Education (ADEE), in collaboration with the Assistant Dean for Student Affairs (ADSA).

(B) Office of Student Affairs Duties (40%):

• Assist the Assistant Dean for Student Affairs (ADSA) and faculty mentors in supporting student leadership development initiatives.
• Assist with provision, coordination, assessment, and administrative support for student leadership programs
• Assist in the development, implementation, and administration of policies related to student leadership programs and student organization activities, including:
  • The selection process of student leaders for SOP committee membership and student governance.
  • Student organization operations and procedures
  • Event planning and risk management
  • Budget oversight and financial record keeping with oversight from the Dean’s Office

• Assist ADSA in developing or organizing training, resources, and assessment processes for student organization advisors, faculty mentors, and student leaders.
• Coordinate and provide administrative support for faculty and peer mentorship programs, including program resources and annual program assessment in collaboration with the ADSA.
• Assist in development, maintenance, and communicate an updated inventory of University and School resources available to students, including housing, financial assistance, scholarships, mental health, wellness, and community resources via maintenance of the Student Resources (Moodle) and scholarship web pages.
• Support planning and implementation of Office of Student Affairs events, including but not limited to Community Days, White Coat Ceremony, Graduate Awards & Hooding Ceremony, Orientation Week, P3 Return to Campus Week, Annual Career ad Experiential Fair, Annual Research Showcase, and other events supporting PharmD and MSPS students in the School of Pharmacy.
• Coordinate the School’s participation in the annual First Destination Survey in collaboration with the Office of Institutional Research.
• Lead efforts to maintain high student response rates for job placement and post- graduation outcome data collection and prepare the annual AACP Job Placement/Gainful Employment report for the Dean.
• Collaborate with the ADSA, ADAA, and the Assessment and Quality Improvement Committee (AQUIC) in analyzing student outcomes data and supporting program improvement initiatives.
• Coordinate opportunities for on-campus speakers from community partners, professional organizations, and potential employers including maintenance of the School of Pharmacy Job Board.

(C) Other Duties (5%)

• Perform other duties as assigned by the Dean, ADSA, and ADEE, including service to the School, College, and University.

• Associate’s degree required; a Bachelor’s degree preferred. Relevant professional experience in related fields may be considered in lieu of a degree.
• At least one year of experience in project management is required.
• Ability to manage responsibilities independently and perform tasks with minimal supervision.
• Demonstrated experience in customer service or student-facing support roles.
• Experience in the pharmacy field, healthcare, or higher education environment is preferred.
• Proficiency with Microsoft Office applications (Word, Excel) and experience working with enterprise systems and databases (e.g., Colleague or similar systems).
• Demonstrated ability to learn and effectively use new technology platforms and software applications.
• Ability to work effectively with individuals from culturally diverse backgrounds, including students of color, international students, non-traditional students, and returning learners, and to foster cultural awareness and inclusive practices within a university community.
• Strong interpersonal and teamwork skills with the ability to communicate effectively and collaborate with administrators, faculty, students, and external partners.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.
• Demonstrated professionalism in interactions with both internal and external stakeholders.
• Ability to maintain strict confidentiality regarding sensitive information related to students, faculty, and staff in compliance with applicable regulations (e.g., FERPA, HIPAA).
• Demonstrated initiative in evaluating processes, identifying opportunities for improvement, and proposing solutions to enhance efficiency and operational integrity within the School of Pharmacy.

APPLICATION PROCESS

To apply, please upload your resume, cover letter and three professional references along with your Paycom application. Persons who do not follow and complete the application process are not applicants and will not be considered for employment.

Only qualified applicants will be contacted for an interview. During the selection process, we will strive to provide timely notifications. The selection process may vary from recruitment to recruitment but typically includes multiple interviews and may take several weeks depending on the position. All qualified applicants will be notified once the selection process has closed.

Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.

At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.

Studies have shown that women and people of color are less likely to apply for jobs where they are unsure if they can perform every function in the job description. We are most interested in finding the best candidate for the job and that candidate may come from a variety of backgrounds and lived experiences. If you are interested in applying, we encourage you to think broadly about how your background and skill set may qualify you for the role.

We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that everyone is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.

COMPENSATION AND BENEFITS

We offer a comprehensive benefits package for qualifying employees. Current benefits include:

• Generous paid time off (for vacation, holidays—including winter break—and sick leave)
• Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
• Comprehensive dental and vision plans
• Generous retirement contribution after one year of service with no match required
• Free mental health appointments
• Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
• On-campus benefits, including free access to our sports facility and library
• Discounts on campus food, bookstore purchases, clinic services.

EQUAL OPPORTUNITY EMPLOYMENT

Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.

NOTICE OF NONDISCRIMINATION POLICY

Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at provost@pacificu.edu.