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Stubhub Jobs (NOW HIRING)

Preston Harris Group

CTO

Manhattan, NY · On-site

Instead, our proprietary systems scrape primary marketplaces in real-time, push available inventory to secondary exchanges (StubHub, GoTickets, etc.) via API, and execute purchases the moment a sale ...

Jobsbridge

Front End Web Developer

San Francisco, CA

They will be helping the team launch StubHub into new countries and new markets. Enabling the Globalization of the current website Contributing to the UI Platform by adding i18n-focused components ...

Jobsbridge

Front End Web Developer

San Francisco, CA · On-site

They will be helping the team launch StubHub into new countries and new markets. Enabling the Globalization of the current website Contributing to the UI Platform by adding i18n-focused components ...

Jobsbridge

Front End Web Developer

San Francisco, CA · On-site

They will be helping the team launch StubHub into new countries and new markets. Enabling the Globalization of the current website Contributing to the UI Platform by adding i18n-focused components ...

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$30K

$79.1K

$143K

How much do stubhub jobs pay per year?

As of Jun 9, 2026, the average yearly pay for stubhub in the United States is $79,146.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $89,000.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by employees working in customer support roles at StubHub?

Customer support employees at StubHub often manage high volumes of inquiries, particularly during major events or ticket sales. They may encounter situations where tickets are sold out or customers have last-minute issues, requiring quick thinking and problem-solving. Balancing the needs of both buyers and sellers while ensuring fairness and clarity can also be demanding. However, team members generally receive extensive training, work within supportive teams, and have opportunities to develop valuable communication and conflict-resolution skills applicable to a broad range of future roles.

What are the key skills and qualifications needed to thrive in the Stubhub position, and why are they important?

The job title 'Stubhub' is not a standard professional occupation, but if referencing a role at StubHub (e.g., Customer Service Representative), key skills include strong customer service abilities, communication skills, and problem-solving expertise, often supported by a high school diploma or relevant experience. Familiarity with ticketing platforms, CRM systems, and knowledge of online payment processing are commonly required. Soft skills like patience, adaptability, and teamwork help deliver high-quality service and resolve customer issues effectively. These competencies are essential to ensure customer satisfaction and efficient resolution of ticket-related inquiries in a fast-paced environment.

What is a StubHub job?

A StubHub job typically involves roles related to customer support, sales, operations, or technology within the online ticket marketplace. Employees may assist buyers and sellers with ticket transactions, ensure a smooth purchasing experience, or develop platform improvements. Positions vary from customer service representatives to software engineers, offering opportunities in various fields.

More about Stubhub jobs
What cities are hiring for Stubhub jobs? Cities with the most Stubhub job openings:
What are the most commonly searched types of Stubhub jobs? The most popular types of Stubhub jobs are:
What states have the most Stubhub jobs? States with the most job openings for Stubhub jobs include:
What job categories do people searching Stubhub jobs look for? The top searched job categories for Stubhub jobs are:
Stubhub jobs near you
Infographic showing various Stubhub job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $79,146 per year, or $38.1 per hour.
Senior Product Manager - Seller Experience, Post-Purchase

Senior Product Manager - Seller Experience, Post-Purchase

StubHub

New York, NY • On-site

$138K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

StubHub rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 3 rated ticket sellers

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
To enable millions of users to explore, interact with, and participate in live events worldwide, StubHub is seeking a Senior Product Manager to manage the development of next-generation technologies and innovative, impactful features. You'll lead our Seller Experience, Post-Purchase org, responsible for delivering on the strategy and execution of the end-to-end seller experience, after sellers list their tickets on our platform. You will build and launch products that drive trustworthy, low-friction buyer and seller experiences, and evolve our incentives and policies for sellers. This is an opportunity for a strong PM to lead and build AI/Automation capabilities that result in improved seller experiences, provide faster and clearer decisions and drive more efficient operations on a global scale.
Location: Hybrid (3 days in office / 2 days remote) - New York, NY or Century City, CA
About the Team:
We provide a world class end-to-end post-purchase seller experience designed to deliver a consistently great buyer experience. We solve for the largest seller pain points with holistic product led solutions and build clear, fair policies and incentives that elevate seller performance. Our work balances accountability with enablement: we reduce friction for good sellers through better education and incentives while increasing the effectiveness of enforcement when standards aren't met.
What You'll Do:
  • Own the strategy for the Seller Experience, Post-Purchase and translate it into a prioritized, measurable roadmap aligned to company goals.
  • Reduce seller friction via proactive policy communications, in-product guidance, and self-serve payment and dispute workflows that resolve issues quickly and teach best practices.
  • Design, automate, and evolve policy architecture from one-size-fits-all to targeted frameworks that vary by seller segment, geo, event type, and risk profile, enabling faster iteration and better outcomes.
  • Refine and build our incentive mechanisms for sellers and subsequent innovations, including rules, punishments, and positive incentives.
  • Increase enforcement effectiveness by improving issue detection and collections flows - raising the recoup rate of seller fines while minimizing impact on good-faith sellers.
  • Lead cross-functional execution with Engineering, Operations, CS, Strategic Finance and Legal; write crisp specs, sequence delivery, and manage trade-offs.
  • Measure and analyze end-to-end customer experience and policy funnels, running experiments to improve the seller experience and tune incentives and penalties.
  • Champion a culture that moves fast responsibly - shipping iteratively while safeguarding marketplace trust and the bottom line.
  • Assist with building and developing a more mature seller experience organization.

What You've Done:
  • 5+ years in Product Management (or equivalent) with experience in two-sided marketplaces, policy & incentives design, enterprise customers or workflow/UX systems.
  • Shipped scaled, enterprise products, with highly technical foundational, platform-like services.
  • Customer obsessed, with demonstrable results in building product led solutions to improve the customer experience.
  • Proven track record designing behavioral incentive systems that shape user actions at scale (e.g., marketplace supply, gig economy, fintech risk, gaming economies).
  • Able to break down complex systems into understandable components; excellent written specs and stakeholder communication across Engineering, Legal, Risk, Finance, and Ops.
  • Strong analytical chops; comfortable defining metrics and digging into data with tools like SQL, Snowflake, and Tableau to solve problems and analyze experiments.

What We Offer:
  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range
$175,000-$270,000 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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