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Strategy And Operations Manager Jobs in Ontario (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

  • Medical

  • Dental

  • PTO

Develops strategic and tactical plans to proactively address client needs, emerging trends, and ... Manages operational costs while ensuring revenue targets are achieved. * Ensuresoptimaloccupancy ...

Wajax Limited

CA$97K - CA$120K/yr

  • Medical

  • Dental

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company ...

Wajax

Operations Manager

Mississauga, ON

CA$97K - CA$120K/yr

  • Medical

  • Dental

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company ...

New

Wajax Limited

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

  • Medical

  • Dental

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company ...

New

Wajax

Operations Manager

Lively, ON

CA$97K - CA$120K/yr

  • Medical

  • Dental

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company ...

Wajax

Operations Manager

Concord, ON

CA$97K - CA$120K/yr

  • Medical

  • Dental

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company ...

New

Tim Hortons

Assistant Operations Manager

Chatham, ON · On-site

Key Responsibilities Operational Strategy Develop and implement operational strategies to support ... Manage the budget allocated for marketing initiatives and build partnerships with local ...

Tim Hortons

Assistant Operations Manager

Chatham, ON · On-site

Key Responsibilities Operational Strategy Develop and implement operational strategies to support ... Manage the budget allocated for marketing initiatives and build partnerships with local ...

Konrad

Marketing Operations Manager

Toronto, ON · Remote

  • Medical

  • Retirement

About the Role As a Marketing Operations Manager, you'll take a leadership role in architecting ... You will champion the bridge between high-level business strategy and technical execution, taking ...

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Strategy And Operations Manager information

What is a strategy and operations manager?

Strategy and Operations Managers are professionals responsible for developing and implementing business strategies that streamline operations and drive organizational growth. They analyze business processes, identify areas for improvement, and coordinate cross-functional teams to achieve strategic goals. These managers often work closely with top executives to align operational activities with the company's long-term vision and ensure efficiency across departments. Their role typically involves data analysis, project management, and leadership to support business objectives.

What are some common challenges faced by a strategy and operations manager, and how can they effectively address them?

Strategy and Operations Managers often encounter challenges such as aligning cross-functional teams, implementing process improvements, and adapting to rapidly changing business priorities. Successfully addressing these challenges requires strong communication skills, the ability to manage multiple stakeholders, and a data-driven approach to decision-making. Building strong relationships across departments and maintaining flexibility in problem-solving are essential for driving organizational success and ensuring smooth execution of strategic initiatives.

What are the key skills and qualifications needed to thrive as a strategy and operations manager, and why are they important?

To thrive as a Strategy and Operations Manager, you need strong analytical skills, business acumen, project management experience, and typically a bachelor's or master's degree in business, finance, or a related field. Familiarity with data analysis tools (such as Excel, Tableau, or SQL), project management software, and sometimes certifications like PMP or Six Sigma are valuable. Exceptional communication, leadership, and problem-solving abilities help you influence teams and drive successful change initiatives. These skills ensure effective strategic planning, efficient operations, and the ability to deliver measurable business results.

How much do strategy and operations managers make?

Strategy and operations managers in the US typically earn a median annual salary of around $100,000 to $130,000, with experienced professionals and those in senior roles earning higher. Compensation varies based on industry, location, company size, and individual experience, often including bonuses and benefits.

Is strategy and operations manager a high paying job?

Strategy and operations managers typically earn above-average salaries compared to many other roles, with compensation varying based on industry, experience, and location. They often receive additional benefits such as bonuses and stock options, especially in larger organizations or competitive markets.

What are the most commonly searched types of Strategy And Operations jobs in Ontario?

The most popular types of Strategy And Operations jobs in Ontario are:

What are popular job titles related to Strategy And Operations Manager jobs in Ontario?

For Strategy And Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Strategy And Operations Manager jobs in Ontario look for?

The top searched job categories for Strategy And Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Strategy And Operations Manager jobs?

Cities in Ontario with the most Strategy And Operations Manager job openings:

Strategy And Operations Manager jobs near you
Infographic showing various Strategy And Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 22 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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