The Strategic Insights Analyst Specialist serves as the experience lead and Subject Matter Expert (SME), providing analytical, research, and project management support to the Customer Operations ...
The Strategic Insights Analyst Specialist serves as the experience lead and Subject Matter Expert (SME), providing analytical, research, and project management support to the Customer Operations ...
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
Albemarle is hiring for a Director, Commercial Analytics & Strategic Insights . This position is hybrid and located in Charlotte, NC. Introduce the Role As the Director, Commercial Analytics and ...
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
Albemarle is hiring for a Director, Commercial Analytics&Strategic Insights . This position is hybrid and located in Charlotte, NC. Introducethe Role Asthe Director, Commercial AnalyticsandStrategic ...
Albemarle is hiring for a Director, Commercial Analytics&Strategic Insights . This position is hybrid and located in Charlotte, NC. Introducethe Role Asthe Director, Commercial AnalyticsandStrategic ...
Sr. Analyst Global Strategic Insights
Raritan, NJ · Hybrid
$90K - $119K/yr
The Sr. Analyst Global Strategic Insights role is responsible for conducting market analytics, forecasting, and supporting portfolio development within Strategic Insights in support of the Global J&J ...
Sr. Analyst Global Strategic Insights
Raritan, NJ · Hybrid
$90K - $119K/yr
The Sr. Analyst Global Strategic Insights role is responsible for conducting market analytics, forecasting, and supporting portfolio development within Strategic Insights in support of the Global J&J ...
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
The Senior Director Strategic Insights leads Geisinger's enterprise intelligence and strategy execution backbone, integrating strategic insights, consumer research, and enterprise performance ...
The Senior Director Strategic Insights leads Geisinger's enterprise intelligence and strategy execution backbone, integrating strategic insights, consumer research, and enterprise performance ...
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
What is the Director, Strategic Insights responsible for? Within the Global Client Group (GCG), the Director, Strategic Insights will serve as a strategic thought partner to GCG and firm leadership.
The Nielsen Content & Strategic Insights team is seeking a Product & Strategic Insights lead. This role will be the primary subject matter expert on advertising metrics within the team, tasked with ...
The Nielsen Content & Strategic Insights team is seeking a Product & Strategic Insights lead. This role will be the primary subject matter expert on advertising metrics within the team, tasked with ...
Senior Manager, Strategic Insights & Analytics
$160K - $200K/yr
ABOUT THE POSITION As the Senior Manager, Strategic Insights and Analytics , you will serve as a senior individual contributor and people leader responsible for shaping how the business understands ...
Senior Manager, Strategic Insights & Analytics
$160K - $200K/yr
ABOUT THE POSITION As the Senior Manager, Strategic Insights and Analytics , you will serve as a senior individual contributor and people leader responsible for shaping how the business understands ...
The Nielsen Content & Strategic Insights team is seeking a Product & Strategic Insights lead. This role will be the primary subject matter expert on advertising metrics within the team, tasked with ...
The Nielsen Content & Strategic Insights team is seeking a Product & Strategic Insights lead. This role will be the primary subject matter expert on advertising metrics within the team, tasked with ...
These insights will directly inform strategic decisions by ensuring growth forums and strategic reviews are grounded in a shared external fact base, with clear implications and explicit trade-offs.
These insights will directly inform strategic decisions by ensuring growth forums and strategic reviews are grounded in a shared external fact base, with clear implications and explicit trade-offs.
The Senior Manager, Strategic Insights is a proactive and strategic problem solver responsible for designing, executing, and analyzing research studies that accelerate and amplify organizational ...
The Senior Manager, Strategic Insights is a proactive and strategic problem solver responsible for designing, executing, and analyzing research studies that accelerate and amplify organizational ...
ABOUT THE POSITION As the Senior Manager, Strategic Insights and Analytics , you will serve as a senior individual contributor and people leader responsible for shaping how the business understands ...
Quick apply
ABOUT THE POSITION As the Senior Manager, Strategic Insights and Analytics , you will serve as a senior individual contributor and people leader responsible for shaping how the business understands ...
The individual in this role is a collaborative business partner who will help influence strategy through objective, insights-driven recommendations. This individual should be comfortable working ...
The individual in this role is a collaborative business partner who will help influence strategy through objective, insights-driven recommendations. This individual should be comfortable working ...
Strategic Insights information
See salary details
$46K - $58.8K
7% of jobs
$58.8K - $71.5K
4% of jobs
$77.5K is the 25th percentile. Wages below this are outliers.
$71.5K - $84.3K
29% of jobs
The median wage is $95.8K / yr.
$84.3K - $97.1K
10% of jobs
$97.1K - $109.9K
11% of jobs
$120.1K is the 75th percentile. Wages above this are outliers.
$109.9K - $122.6K
16% of jobs
$122.6K - $135.4K
7% of jobs
$135.4K - $148.2K
4% of jobs
$148.2K - $161K
8% of jobs
$161K - $173.7K
0% of jobs
$173.7K - $186.5K
2% of jobs
$46K
$105.6K
$186.5K
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Full-time
Medical, Retirement
Posted 16 days ago
Southern Company rating
8.4
Based on 23 frontline employees who took The Breakroom Quiz
Job description
The Strategic Insights Analyst Specialist serves as the experience lead and Subject Matter Expert (SME), providing analytical, research, and project management support to the Customer Operations, Safety & Training (COST) organization. This role focuses on delivering actionable customers and business insights to drive continuous improvement across core operations.
The analyst gathers and synthesizes information from multiple sources-including internal data, third-party research, and publicly available information-and collaborates with data specialists and cross-functional partners to deliver clear, compelling solutions that inform business decisions.
This position plays a critical role in:
- Identifying trends and forecasting performance
- Summarizing root causes of operational challenges
- Evaluating industry's best practices and implementation pathways
- Recommending process improvements across business units and customer interaction channels
- Influencing stakeholders through data-driven insights to inform outcomes and mitigate risks
- Managing and prioritizing multiple concurrent projects
- Advocating on behalf of our 4.3 million customers
This role is ideal for a professional who thrives in fast-paced environments and excels at transforming ambiguity into actionable momentum.
Job Requirements
Education & Experience
- Bachelor's degree in Business, Marketing, Communications, Data Analytics, or related field required; Master's degree preferred
- 5+ years of experience in business intelligence, market research, marketing, and/or communications
- 5+ years of customer-facing experience within utilities or other self-service-focused industries (e.g., banking, travel)
- 5+ years of project and/or process management experience
- 5+ years working with Agile and/or Waterfall methodologies, including product or channel enhancement delivery
Knowledge & Skills
- Demonstrated business acumen with the ability to interpret, analyze, and apply research findings and business data to strategic objectives
- Strong verbal and written communication skills, with the ability to simplify complex concepts for diverse audiences
- Experience in data reporting, visualization, research methodologies (primary and secondary), and predictive analytics concepts
- Advanced proficiency in AI-enabled tools (e.g., Copilot), Excel, PowerPoint, and presentation platforms
- Expert-level experience with Power BI, Tableau, or similar data visualization tools
Core Competencies
- Ability to influence and engage stakeholders at all levels of the organization
- Strong project prioritization and multitasking capabilities across internal and external stakeholders
- Proven ability to collaborate in highly cross-functional environments
- Ability to synthesize diverse perspectives into actionable insights
- Strong organizational skills and ability to meet deadlines
- Quick learner with the ability to connect insights and apply sound business judgment
- Service-oriented, entrepreneurial mindset with the ability to turn ambiguity into execution
Major Job Responsibilities
This role is responsible for delivering customer insights and business intelligence that support strategic objectives, operational excellence, and continuous improvement across the COST organization.
Key responsibilities include:
- Utilize company-approved AI-powered tools to support rollout strategies and drive adoption of process improvements and innovation
- Analyze internal and external customer needs and leverage emerging technologies to design innovative, customer-centric solutions
- Track, measure, and communicate the results and impact of initiatives
- Develop and implement strategies that enhance processes and improve COST performance
- Partner with cross-functional teams including Customer Experience, Resource Management, Safety, Technical Training, Field Operations, Transmission Operations (TO), Corporate Communications, and Market Strategies
- Monitor benchmarking utilities and industry leaders to identify best practices and develop actionable implementation plans
- Build and maintain external relationships to share knowledge, benchmarks, and industry solutions
- Stay informed on industry trends, emerging technologies, and regulatory changes, and communicate relevant updates to stakeholders
- Design, develop, and evaluate strategic programs aimed at improving service delivery across multiple customer channels
- Translate complex data and technical information into clear, concise insights for non-technical audiences
- Support change management efforts tied to continuous improvement initiatives and COST transformation efforts
- Manage and refine the OI3 project backlog, provide status updates, and ensure timely project execution and completion
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benets will also be provided during the hiring process.
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