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Overview

Program Staff Supervisor

The Program Staff Supervisor is responsible for the day-to-day supervision, support, and oversight of Bachelor-level and other paraprofessional staff providing direct services through the Support and Stabilization Program. The Support and Stabilization Program provides flexible home-based and community-based services to meet the unique needs of children, families and caregiver involved with the Department of Children and Families (DCF), with the goal of promoting safety, permanency and well-being for children in Massachusetts. The Program Staff Supervisor's primary responsibility is the supervision of nonprofessional and paraprofessional direct service staff and the coordination of program operations to ensure the delivery of high-quality, client-centered, trauma-informed, and culturally responsive services. The Program Staff Supervisor may provide direct client services as needed but is primarily responsible for staff supervision, documentation of services, communication with state agencies/community organizations, service quality, and operational coordination. The Program Staff Supervisor works closely with program leadership, referral sources, community partners, and agency departments to ensure compliance with contract requirements, agency policies, and applicable regulatory standards.

Pay: $55,000 - $60,000 annually

Benefits for Full-time employees: 

• Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
• Enhanced Retirement Plan: 25% - 33% Employer match based on tenure. 
• Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued Paid Vacation: 3 weeks in your first year!
• Vacation Cash-Out Option
• 3 Paid Personal Days
• 11 Paid Holidays 
• Accrued Paid Sick Time

Responsibilities

Staff Supervision and DevelopmentProvide regular and ongoing supervision to Bachelor-level and lived-experience direct service staff who provide Support and Stabilization services.Review the documentation of supervisees for completeness, quality, timeliness, and compliance.Monitor staff performance, productivity, service quality, and adherence to program expectations.Assist staff in developing engagement, assessment, safety planning, care coordination, and youth and family support skills.Provide coaching, mentoring, and field-based support as needed.Participate in onboarding, training, and performance evaluations of staff.Address performance concerns and develop corrective action plans, when necessary, in conjunction with the Clinical Supervisor and/or Program Director.Promote staff retention, professional development, and a positive team culture.

Program Operations and Service DeliveryAssist with case assignment and monitoring of referral response timelines and service accessibility requirements.Ensure services are delivered in accordance with DCF Support & Stabilization program requirements and agency standards.Maintain staffing coverage and coordinate schedules to meet family needs.Facilitate and/or support DCF team meetings and case review meetings.Support collaboration among program staff and other internal agency programs.

Quality Assurance and ComplianceMonitor compliance with DCF contractual requirements, agency policies, confidentiality regulations, and applicable state and federal standards.Ensure staff maintain required training, certifications, and competencies.Assist with internal audits, quality improvement activities, and utilization reviews.Monitor service outcomes and participate in continuous quality improvement initiatives.

Community and System CollaborationMaintain collaborative working relationships with DCF staff, Area Lead Agencies, community providers, schools, healthcare providers, and other stakeholders.Represent the program at community meetings, trainings, and provider forums.Support effective coordination of services across child-serving systems.

Direct Service ResponsibilitiesProvide direct services to children, youth, parents, and families when needed to support program operations, staff development, coverage needs, or complex situations.Assist with engagement, service planning, care coordination, resource linkage, and stabilization activities.Support staff in managing high-risk or complex family situations.

Administrative ResponsibilitiesMaintain accurate supervision records and documentation of client care.Assist with program reporting and data collection activities.Support budgetary stewardship through efficient use of program resources.Participate in agency committees, meetings, and organizational initiatives, as appropriate.Perform other duties as assigned.

Qualifications

Educational Requirements:Bachelor's degree requiredDriving license requirement:Standard driver's license - class C or class DYears of experience:0 - 3 years of related experience

Child Development Knowledge: Understanding stages of child growth and development.Parent Communication: Effectively communicating with parents about their child's progress.Therapeutic Techniques: Applying various therapeutic approaches.Youth Mentoring: Providing guidance and support to young people.Communication Skills: Strong verbal and written communication abilities.Team Collaboration: Working effectively with other care providers, professionals, and support staff.Critical Thinking: Analyzing facts to form a judgment.Developing Self and Others: Builds their professional skills and competencies and improves work performance; employee encourages the continuous development of their staff.Case Management: Coordinating and providing services to meet the needs of clients.Time Management: Managing one's own time efficiently.

Employment Type: FULL_TIME