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Payer Product Manager

Job Code
PM.231.002

FLSA Status
Exempt

Job Family
Product Management

Cost Center
231

Purpose of Position

To focus on running a product (or product set) as a line of business; responsible for the entire product life cycle from inception to sunset and with all that they may entail.

Duties and Responsibilities

Essential Functions

• Employs product lifecycle management which includes managing appropriate resources to meet that plan and approve detailed designs, supervises the development, and implements application user interface and web-based solutions and ensures appropriate messaging is conveyed to all functional components of the organization (e.g. Leadership, Finance, Sales, Implementation, Support).

• Coordinates activities with stakeholder departments (Senior Leadership, Product Engineering, Sales, & Marketing) to ensure new offerings include the desired capabilities & launch on time and within budget.

• Works with existing Product Managers to evaluate crossover of Payer product offerings to the provider market.

• Completes and maintains comprehensive product roadmaps based upon customer input, market analysis, and competitive intelligences.

• Defines, executes, and maintains product strategy and new feature development.

• Provides strategic product demonstrations and presentations to targeted customers and prospects.

• Acts as one of the primary product evangelists

• Develops and applies “best practice” healthcare industry knowledge to further increase product value.

• Supports periodic budget forecasting and adjustment efforts for application input on new business initiatives and support strategic corporate planning.

• Assists with training new product managers and analysts.

• Collaborates across departments on go to market strategies and work with Marketing and Sales on implementing these strategies.

• Partners with SSI’s various technology teams and take ownership of defining product requirements.

• Ensures the utilization of a consistent, objective process to prioritize and select product enhancements.

• Engages customers to get the voice of the customer.

• Is the subject matter expert on the product line, competitive products, and how we compare in the market.

• Monitors emerging trends and how they shape and inform the development process and user experience.

• Embraces the SSI Playbook Framework to keep commitments, meet timelines, and delight our clients.

• Acts as a positive role model in all aspects of professional performance.

• Observes safety procedures and personnel policies.

Marginal Functions

• Assists other departments (e.g. Implementation, Support, etc.) as needed to help train, teach product function.

• Develop thought leadership in industry through speaking, writing, and interview opportunities.

• Other duties as assigned.

Skills, Knowledge, and Abilities

• Must have excellent critical thinking skills.

• Must possess strong skills for interfacing with the business and providing/suggesting solutions.

• Must have good problem-solving skills.

• Ability to work under pressure and to prioritize.

• Must possess excellent organizational skills.

• Must possess ability to handle multiple tasks effectively.

• Must be a rapid learner and the ability to work independently.

• Must be able to make independent judgment decisions with little or no supervision.

• Must be able to interact cordially and productively with co-workers.

• Must have good customer service skills with excellent verbal and written communication skills.

• Must exhibit strong proficiency in the use of Microsoft Office.

• Must be able to proficiently speak, read and write in English.

• Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.

• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.

• May be required to interact with out of town clients and be at tradeshows up to 35% of the time.

• Must be able to travel regularly via airplane and automobile.

Information Security and Data Protection

The SSI Security-First Mindset

Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities.

The Five Pillars of the SSI Security-First Mindset:

• Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines.
• Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources.
• Pillar 3: Awareness: Recognize, report, and take action to resolve security risks.
• Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines.
• Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity.

Experience and Education Requirements

Education

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

Bachelor’s Degree or equivalent in Health Information Management or related field required.

Years of Experience

Minimum Years of Experience

Comments

5

At least 5 years in healthcare or related field required; revenue cycle preferred.

0

Past product management experience preferred.

Certifications

Min/Preferred

Certification

Description

Preferred

Pragmatic Institute Product Manager

Pragmatic Institute Product Manager certifications preferred.

A combination of experience and advanced education may be substituted. Background checks and drug test required.

Acknowledgement

I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position.

Employee's Signature

Date

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Supervisor Signature

Date

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