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Sr Voice Engineer Jobs (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC

Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya Communications Manager 5.2.1, or higher. Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES ...

System One

Senior Voice Engineer

Ashburn, VA · On-site

$106K - $146K/yr

Do not enter a in this field. AI will refine the above within approximately 15 minutes, after which you may review, edit, approve, and publish the position. Ref: #851-Rockville-S1

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

System One

Senior Voice Engineer

Ashburn, VA · On-site

$106K - $146K/yr

Do not enter a in this field. AI will refine the above within approximately 15 minutes, after which you may review, edit, approve, and publish the position. Ref: #851-Rockville-S1

System One

Senior Voice Engineer

Ashburn, VA · On-site

$106K - $146K/yr

Do not enter a in this field. AI will refine the above within approximately 15 minutes, after which you may review, edit, approve, and publish the position. Ref: #851-Rockville-S1

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC · On-site

$90 - $120/hr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

GlobalXperts

Senior Voice Engineer -NATIONWIDE-

Raleigh, NC

$101K - $139K/yr

GlobalXperts is seeking a senior level IP Telephony Systems Engineer with the experience in Cisco ... Analyze the existing voice and data networks and recommend solutions based on requirements * Set up ...

System One

Senior Voice Engineer

Ashburn, VA · On-site

$106K - $146K/yr

Do not enter a in this field. AI will refine the above within approximately 15 minutes, after which you may review, edit, approve, and publish the position. Ref: #851-Rockville-S1

Apogee Engineering, LLC

Lead Voice Engineer

Andrews, MD · On-site

Provide Voice Engineer Tier 2 support to Senior Leader Command, Control, Communications Systems-Airborne (SLC3S-A) Operations, Mobility Air Forces (MAF) Operations, Air Force Global Strike Command ...

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Sr Voice Engineer information

See salary details

$5

$48

$76

How much do sr voice engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for sr voice engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a Sr Voice Engineer?

Sr Voice Engineers are experienced IT professionals who design, implement, and maintain voice communication systems for organizations. They work with technologies such as VoIP, PBX, and unified communications platforms to ensure reliable and high-quality voice services. Their responsibilities include troubleshooting voice network issues, managing call routing, integrating voice systems with other IT infrastructure, and overseeing upgrades or migrations. Sr Voice Engineers also provide technical leadership and mentorship to junior team members and collaborate with vendors to optimize system performance.

What are some common challenges Sr Voice Engineers face when implementing unified communication solutions across large organizations?

Sr Voice Engineers often encounter challenges such as integrating legacy telephony systems with modern VoIP platforms, ensuring reliable call quality across multiple locations, and managing network security for voice services. Collaboration with IT teams, vendors, and end users is essential to identify needs, troubleshoot issues, and provide training during migrations. Additionally, balancing uptime requirements with ongoing maintenance and updates is a common part of the role, requiring strong project management and communication skills.

What are the key skills and qualifications needed to thrive as a Sr Voice Engineer, and why are they important?

To thrive as a Sr Voice Engineer, you need deep expertise in VoIP technologies, SIP protocols, network infrastructure, and typically a bachelor’s degree in a related field. Experience with platforms such as Cisco Call Manager, Avaya, or Microsoft Teams Voice, along with relevant certifications like CCNP Collaboration or ACIS, is highly valued. Strong analytical skills, problem-solving abilities, and effective communication are critical soft skills for addressing complex voice issues and collaborating with cross-functional teams. These skills and qualifications are vital to ensure reliable and secure voice communications within an organization, directly impacting business operations and user satisfaction.

What is the difference between Sr Voice Engineer vs Voice Engineer?

AspectSr Voice EngineerVoice Engineer
Required CredentialsBachelor's in CS or Telecom, certifications like CCNA, CCNP, CCVPSimilar certifications, often entry-level or associate level
Work EnvironmentDesign, implement, and troubleshoot VoIP systems in enterprise settingsAssist in VoIP setup, testing, and maintenance under supervision
Employer & Industry UsageTelecom providers, large corporations, IT service providersSmall to medium businesses, IT consulting firms

The main difference between a Sr Voice Engineer and a Voice Engineer lies in experience, responsibilities, and expertise. Sr Voice Engineers handle complex system design and troubleshooting, often leading projects, while Voice Engineers focus on supporting and maintaining VoIP systems. Both roles require similar certifications, but the senior role demands more experience and technical leadership.

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Sr Voice Engineer jobs near you
Infographic showing various Sr Voice Engineer job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Sr Voice Engineer

Procom Services

Durham, NC

Full-time

Re-posted 24 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties:

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Voice Engineer Job Details


Demonstrated skills on Avaya systems, which includes.

Avaya Communications Manager 5.2.1, or higher.

Avaya Modular Messaging voice mail system.

Avaya AES servers

Avaya SES server

Avaya System and Session Manager

Avaya SIPERA SBC or other SBC's

Avaya G860/ Audio Codes.

Avaya AES servers.

Nectar, or other VoIP monitoring tools

Infortel, or other CDR

Polycom, Lync, or other audio conferencing systems.

Qualifications

Voice Engineer Mandatory Skills


Develops and maintains appropriate vendor and internal/external customer relationships

Provide 1st, and 2nd level technical support for integrated voice systems and networks.

Maintains high level of expertise in current and emerging technologies

Create telecom documentation, defining equipment and circuit inventory.

Participates in ensuring that customer requests via the ticketing system are managed to closure.

Complies with all standard internal controls and processes.

Delivers results in support of achieving the organization's Service Level Agreements.

5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.

Performs programming, for ARS, AAR, Route patterns.

Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.

Adding voice mail boxes in Avaya Modular Messaging system.

Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.

Be able to perform firmware upgrades to circuit packs.

Must know about TDM, Pri, and SIP Trunking.

Must know how to build Trunk Groups, Signal Groups, and DS1 programming.

Should know how to troubleshoot analog, modem, and fax lines.

Hands on knowledge with patch panels, cross connects, and punch down blocks.

Circuit packs, and G650 power supply replacement.

Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.

Updates standard documentation templates.

Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.

Vendor Management.

Experience managing dial numbering plans.

Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.

Experience with VoIP systems.

Experience with PC based tools and products, MS Office products suite preferred.

Interpersonal, organizational, customer service, communications verbal skills.

Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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