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Sr Svc Agent Jobs (NOW HIRING)

Federal Express Corporation

Sr Svc Agent/Non-DOT

Gillette, WY · On-site

$100K - $119K/yr

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support ...

Federal Express Corporation

Sr Svc Agent/Non-DOT

Basalt, CO · On-site

$115K - $136K/yr

Service Agent Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity ...

Federal Express Corporation

Sr Svc Agent/Non-DOT

York, PA · On-site

$96K - $114K/yr

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support ...

Federal Express Corporation

Sr Svc Agent/Non-DOT

Pasco, WA · On-site

$29.69/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support ...

Federal Express Corporation

Sr Svc Agent/Non-DOT

Portage, MI · On-site

$93K - $110K/yr

5029 Job Duties Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support ...

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Sr Svc Agent information

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$5

$23

$71

How much do sr svc agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for sr svc agent in the United States is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $11.54 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Svc Agent?

To thrive as a Sr Svc Agent, you need strong customer service skills, problem-solving abilities, and knowledge of company policies, typically supported by prior experience in customer-facing roles. Familiarity with customer relationship management (CRM) software, email systems, and ticketing platforms is often required. Excellent communication, patience, and conflict resolution skills help build trust and effectively address client concerns. These skills are crucial for resolving issues efficiently, maintaining customer satisfaction, and supporting overall business reputation.

What are some common challenges faced by Sr Svc Agents, and how can they be effectively managed?

Sr Svc Agents often encounter challenges such as handling high volumes of customer inquiries, resolving complex service issues, and balancing multiple priorities under tight deadlines. Effective time management, strong communication skills, and a thorough understanding of company processes can help address these challenges. Additionally, leveraging teamwork and utilizing available support tools or escalation procedures can make a significant difference in managing difficult situations and ensuring customer satisfaction.

What is a Sr Svc Agent?

A Sr Svc Agent, or Senior Service Agent, is a professional who typically works in customer service or support roles, often within industries like logistics, finance, or telecommunications. They handle complex customer inquiries, resolve escalated issues, and may assist in training or mentoring junior agents. Their responsibilities often include ensuring a high level of customer satisfaction, processing transactions, and adhering to company policies and procedures. Due to their senior status, they are expected to possess strong problem-solving, communication, and organizational skills.

What is the difference between Sr Svc Agent vs Customer Service Representative?

AspectSr Svc AgentCustomer Service Representative
Required CredentialsHigh school diploma, experience, possibly certificationsHigh school diploma, basic training
Work EnvironmentCall centers, client sites, remoteCall centers, retail, office settings
Employer & IndustryTelecom, tech, financeRetail, telecom, service industries
Search & ComparisonOften searched for career advancement, specialized skillsCommon entry-level role, customer interaction focus

The main difference between a Sr Svc Agent and a Customer Service Representative lies in experience and responsibilities. Sr Svc Agents typically handle more complex issues, require more experience or certifications, and may mentor junior staff. Customer Service Representatives focus on basic customer interactions and support. Both roles are vital in customer support, but Sr Svc Agents usually have a higher level of expertise and responsibility.

What cities are hiring for Sr Svc Agent jobs?

Cities with the most Sr Svc Agent job openings:

What states have the most Sr Svc Agent jobs?

States with the most job openings for Sr Svc Agent jobs include:

What job categories do people searching Sr Svc Agent jobs look for?

The top searched job categories for Sr Svc Agent jobs are:

Sr Svc Agent jobs near you
Infographic showing various Sr Svc Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,873 per year, or $24 per hour.

Sr Svc Agent/Non-DOT

Federal Express Corporation

South Bend, IN • On-site

$96K - $114K/yr

Full-time

Posted 8 days ago

Job description

Job Duties
Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. Performs other duties as assigned.

Minimum Education

High School Diploma/G.E.D.

Knowledge, Skills and Abilities

Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.


Preferred Qualifications: This is a Full Time Sr Svc Agent/Non-DOT position. This req closes August 14, 2026 at 5PM.

Pay Transparency:

Pay:

Additional Details: Resume required to determine eligibility.


For details on our comprehensive benefits, click here.


Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

Employment Type: FULL_TIME

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