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Sr Resolution Manager Jobs in Florida (NOW HIRING)

Elevance Health

Account Service Manager Sr

Tampa, FL · Hybrid

Account Service Manager Sr Account Service Manager Sr Location: Hybrid1: This role requires ... resolution. * Proven problem-solving skills with the ability to investigate complex issues ...

Elevance Health

Account Service Manager Sr

Miami, FL · Hybrid

Account Service Manager Sr Account Service Manager Sr Location: Hybrid1: This role requires ... resolution. * Proven problem-solving skills with the ability to investigate complex issues ...

10X Recruitment

Director of HR

West Palm Beach, FL · On-site

... a trusted advisor to ownership and senior leadership. The ideal candidate is organized ... Conflict resolution * Manager coaching * Employee engagement * Policy administration * HR ...

The University of Miami

Sr. Project Manager

Miami, FL · On-site

The Senior Project Manager leads teams to deliver projects that span across one or more units, in ... Manages ongoing quality control and participates in quality issue resolution. * Ensures that ...

atrion

Sr. Manager - Quality Assurance

Davie, FL · On-site

The Sr. Manager of Quality Assurance leads the Quality Operations and Quality Engineering teams to ... Leads root cause and failure analysis investigations to ensure effective CAPA resolution.

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Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Florida? For Sr Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Florida look for? The top searched job categories for Sr Resolution Manager jobs in Florida are:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Property Manager

20/20 Foresight Executive Talent Solutions

Doral, FL • On-site

$75K - $95K/yr

Full-time

Posted 19 days ago

Job description

Our client is a very established national private owner / developer of urban commercial real estate that is based in the Greater Miami Area. The family‐owned company is vertically integrated and has a 40+ year track record of success. Their current portfolio is concentrated along the east coast, including Miami Beach, Philadelphia, and New York City. The Company invests in and owns several different asset types, including office, retail, and hospitality. Position The Senior Property Manager is responsible for the overall leadership, strategic direction, and performance of the commercial property management portfolio. This role oversees property operations, tenant relations, financial performance, and team development to ensure assets are managed to the highest standards and aligned with company goals. This position will also work cross‐functionally in support of the Company's asset management and leasing functions. The ideal candidate will have a strong commercial real estate property management background and take a hands‐on approach in managing the day‐to‐day operations of their properties. Responsibilities Provide leadership and direction to the property and the supporting staff. Develop and implement strategic plans to maximize property performance, tenant satisfaction, and asset value. Partner with ownership and senior leadership to set financial, operational, and tenant service goals. Ensure compliance with company policies, lease agreements, and applicable laws and regulations. Oversee day‐to‐day operations of commercial properties, including maintenance, vendor management, and service delivery. Serve as an escalation point for tenant issues and ensure prompt resolution to maintain high tenant satisfaction. Oversee leasing activity in collaboration with leasing teams to ensure seamless tenant onboarding, renewals, and move‐outs. Ensure tenant improvement and capital projects are executed on time, within budget, and in compliance with lease terms. Direct preparation and management of annual operating and capital budgets. Monitor property financial performance, variances, and forecasts, ensuring accuracy and accountability. Oversee rent collection, reconciliations, CAM/operating expense calculations, and financial reporting. Develop and implement cost‐control measures while maintaining quality standards. Recruit, mentor, and develop high‐performing property management staff. Establish clear performance expectations and provide regular feedback and evaluations. Foster a collaborative, service‐oriented team culture. Provide executive management with regular reports on portfolio performance, tenant relations, and operational initiatives. Ensure compliance with lease terms, safety standards, insurance requirements, and regulatory obligations. Maintain strong vendor relationships and oversee contract negotiations. Qualifications Bachelor's degree in business, real estate, or related field; CPM, RPA, or similar designation preferred. 8+ years of progressive experience in commercial property management, with at least 3+ years in a senior leadership role. Strong financial acumen and experience with budgeting, forecasting, and reporting. Excellent leadership, communication, and negotiation skills. Proficiency with Yardi or comparable property management software. Seniority level Mid‐Senior level Employment type Full‐time Job function Management and Customer Service Location: Miami, FL Salary: $75,000.00–$95,000.00 #J-18808-Ljbffr

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