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Sr Resolution Manager Jobs in Florida (NOW HIRING)

atrion

Sr. Manager - Quality Assurance

Davie, FL

The Sr. Manager of Quality Assurance leads the Quality Operations and Quality Engineering teams to ... Leads root cause and failure analysis investigations to ensure effective CAPA resolution.

Trilon

Senior Project Engineer - CEI

Orlando, FL · On-site

$92K - $120K/yr

We are looking for a Senior Project Engineer who brings strong technical experience, sound judgment ... issue resolution. * Manage project budgets, track labor usage, and support overall financial ...

ZimVie

Senior SIOP Manager

Palm Beach Gardens, FL · On-site

Senior SIOP Manager Location: Palm Beach Gardens, Florida, USA Function: Operations We are ZimVie ... resolution. • Partner with Finance to establish demand-to-dollar visibility, alignment to AOP ...

The Walt Disney Company

Sr Product Mgr

Orlando, FL · On-site

$148K - $199K/yr

Job Posting Title: Sr Product Mgr Req ID: 10156695 At Disney Experiences Technology, our team ... resolution. * Communicating with partners of multiple levels across Digital & Technology and the ...

CPM Builders

Sr. Project Manager

Doral, FL · On-site

$106K - $144K/yr

The Senior Project Manager will oversee all phases of project planning, execution, coordination ... Strong leadership, problem-solving, decision-making, and conflict-resolution skills. * Excellent ...

CPM Builders

Sr. Project Manager

Doral, FL · On-site

$106K - $144K/yr

The Senior Project Manager will oversee all phases of project planning, execution, coordination ... Strong leadership, problem-solving, decision-making, and conflict-resolution skills. * Excellent ...

CPM Builders

Sr. Project Manager

Doral, FL · On-site

$106K - $144K/yr

The Senior Project Manager will oversee all phases of project planning, execution, coordination ... Strong leadership, problem-solving, decision-making, and conflict-resolution skills. * Excellent ...

IT America Inc

Sr. Program Manager

Miami, FL · On-site

$110K - $111K/yr

Position: Sr. Program Manager Location: Island of Aruba (Hybrid) Duration: 12-15 Months Note ... of plans, resolution of cross-party dependencies, and continuity of delivery momentum.

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Sr Resolution Manager information

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are popular job titles related to Sr Resolution Manager jobs in Florida?

For Sr Resolution Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Sr Resolution Manager jobs in Florida look for?

The top searched job categories for Sr Resolution Manager jobs in Florida are:

Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Manager, Account Management

Kaseya Careers

Miami, FL • On-site

Full-time

Posted 18 days ago

Job description

Position Summary

Kaseya is seeking a dynamic and experienced Senior Manager of Account Management to lead and elevate our account management organization. Are you a proactive, results-driven leader ready to guide high-performing sales teams? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

This role is crucial in shaping the strategic direction of the account management function, ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record of leading account management teams, strong strategic leadership skills, and a passion for delivering outstanding customer experiences and business results.

Key Responsibilities:

  • Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance, accountability, and professional growth.
  • Client Relationship Management: Build and maintain strong, long-term relationships with key and strategic clients, acting as an executive sponsor, trusted advisor, and escalation point.
  • Strategic Planning: Develop and execute comprehensive strategies to enhance client satisfaction, retention, revenue growth, and overall account performance across the organization.
  • Performance Metrics: Establish, monitor, and analyze key performance indicators (KPIs) to ensure organizational account goals are met, identify trends, and implement improvement plans as needed.
  • Revenue Growth: Drive expansion and revenue growth across the existing customer base by identifying opportunities, strengthening account planning, and ensuring consistent execution.
  • Issue Resolution: Oversee and resolve complex client issues or escalations in a timely and effective manner, ensuring client satisfaction and long-term partnership.
  • Cross-Functional Collaboration: Partner closely with senior leadership and cross-functional teams to ensure strategic alignment and deliver a seamless client experience.
  • Executive Reporting: Provide regular reports, insights, and strategic recommendations to senior management on account status, client feedback, revenue performance, risks, and team effectiveness.
  • Operational Excellence: Identify and implement process improvements, scalable best practices, and operational efficiencies to enhance the effectiveness of the account management organization.
  • Change Management: Lead teams through organizational growth and change while maintaining employee engagement, productivity, and a strong performance-driven culture.
  • Talent Development: Create and support ongoing training and development opportunities for new employees, and experienced team members to foster growth and ensure organizational goals are achieved.


Qualifications:

  • At least 4 years of experience managing teams of quota-carrying account managers or account executives.
  • Proven experience managing a team of at least 5 sales representatives.
  • Experience working with MSPs (Managed Service Providers) 
  • Demonstrated success in driving client retention, account growth, revenue performance, and team development.
  • Strong understanding of client management, strategic account planning, and relationship-building techniques.
  • Excellent leadership, executive communication, coaching, and interpersonal skills.
  • Ability to analyze complex data, identify trends, and make strategic, data-driven decisions.
  • Proven ability to manage organizational change, improve processes, and scale high-performing teams.
  • Strong business acumen with the ability to align account management strategies with broader company objectives.
  • Proficiency in CRM software and account management tools.
  • Experience in the IT or software industry is strongly preferred.

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