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Sr Resolution Manager Jobs in Florida (NOW HIRING)

The Walsh Group

Senior Project Manager

Pensacola, FL · On-site

OVERVIEW We are currently seeking a Senior Project Manager for our Aviation Team in Pensacola, FL ... Oversees project close-out and claim resolution * Serves as the primary contact for senior ...

Trilon Group

Senior Project Engineer - CEI

Orlando, FL · On-site

$183K - $205K/yr

Senior Project Engineer - CEI Department: Construction/CEI Employment Type: Full Time Location ... issue resolution. * Manage project budgets, track labor usage, and support overall financial ...

Niktor

Senior Incident Manager (IMT)

Miami, FL · On-site

Senior Incident Manager (IMT)- Telecom Client Operations Location: Miami, FL (Hybrid- 3 days to the ... Own the end-to-end incident lifecycle - detection, triage, response, resolution, communication, and ...

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Sr Resolution Manager information

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.
What are popular job titles related to Sr Resolution Manager jobs in Florida? For Sr Resolution Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Sr Resolution Manager jobs in Florida look for? The top searched job categories for Sr Resolution Manager jobs in Florida are:
Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Casualty Claims Resolution Specialist - Southeast

Liberty Mutual

Lake Mary, FL

$139K/yr

Full-time

Posted yesterday

New

Liberty Mutual rating

8.9

Company rating: 8.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

48th of 304 rated insurance

Job description

Description
Lead With Expertise. Deliver Impact That Matters. Grow With a Company That Invests in You.
At Liberty Mutual, we show up for people in their toughest moments, and we show up for our employees with the same commitment. We are currently seeking a Senior Claims Resolution Specialist who brings deep technical expertise, sharp critical thinking, and a passion for doing what's right.
If you're energized by the challenge of managing high-exposure, complex, and catastrophic injury claims, and you want to work in an environment where professionalism, integrity, and empathy guide everything we do, this is the role for you.
What Makes This Role SpecialYou Own the Complex Work
You'll be the point person on severe and catastrophic auto and homeowner's casualty claims, navigating litigation, partnering with counsel, and driving strategy.
Your Expertise Is Valued
Your judgment plays a key role in shaping outcomes. You'll influence decisions on some of our most significant claims, backed by leaders who respect your experience.
Flexibility Meets Purpose
This role is remote or hybrid depending on location, with only a modest two days a month expectation if you live near a hub.
You'll Keep Growing
From advanced technical training to mentorship opportunities, we're dedicated to helping you expand your impact.
Competitive Bonus Opportunity
External candidates with an active FL or TX All-Lines Adjuster License (CEs current) may qualify for a $2,500 sign-on bonus.
What You'll Do:
  • Manage the investigation, evaluation, and resolution of complex auto and homeowner's casualty claims.
  • Assess coverage, liability, and damages; recommend settlement strategies and escalate appropriately for authority review.
  • Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
  • Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
  • Prepare detailed litigation and trial reports for local management and Home Office.
  • Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
  • Responds to various written and telephone inquiries including status reports.
  • Maintain accurate reserves, recommending increases on cases in excess of authority.
  • Safeguard financial and confidential information across all claim files.
  • Oversee billing practices of outside and in-house counsel to ensure compliance and cost efficiency.
  • May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
  • Participate in special projects at the direction of leadership.
What You Bring - Ideal Experience Includes:
  • 5+ years managing complex and litigated casualty claims
  • Deep expertise handling severe to catastrophic injuries and fatalities
  • Strong analytical thinking, negotiation skills, and sound judgment
  • Ability to thrive in a fast-paced, high-stakes environment
  • Professionalism, empathy, and exceptional communication skills
  • Southeast Casualty claims handling
Where You Can Work
If you live within 50 miles of one of our hub locations, the role is hybrid (2 days in office). Otherwise, it may be fully remote. Candidates located in the Central or Eastern time zones would be most ideal as this position supports claims located in the Southeast Region.
Hub Locations:
Chandler, AZ
Clifton Park, NY
Columbus, OH
Indianapolis, IN
Lake Mary, FL
Liberty Lake, WA
Marlton, NJ
Plano, TX
Suwanee, GA
Warrenville, IL
Westborough, MA
Travel: 10% for mediations, arbitrations, trials, or in-person events.
Training That Sets You Up for Success
Your growth begins on day one. Active engagement and reliable attendance during training are mandatory and crucial to your success in this high-impact role.
Qualifications
  • Must have an expert knowledge of coverage, liability, and complex claims handling procedures.
  • Must be able to effectively handle claims at the highest technical and complexity level.
  • Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
  • A full working knowledge of claims operations and procedures is required.
  • Excellent written and oral communications skills required as well as strong interpersonal, analytical, investigative and negotiation skills.
  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
  • Ability to obtain proper licensing as required.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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