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Sr Resolution Manager Jobs in Florida (NOW HIRING)

The Walsh Group

Senior Project Manager

Pensacola, FL · On-site

OVERVIEW We are currently seeking a Senior Project Manager for our Aviation Team in Pensacola, FL ... Oversees project close-out and claim resolution * Serves as the primary contact for senior ...

The Walsh Group

Senior Project Manager

Pensacola, FL · On-site

OVERVIEW We are currently seeking a Senior Project Manager for our Aviation Team in Pensacola, FL ... Oversees project close-out and claim resolution * Serves as the primary contact for senior ...

Niktor

Senior Incident Manager (IMT)

Miami, FL · On-site

Senior Incident Manager (IMT)- Telecom Client Operations Location: Miami, FL (Hybrid- 3 days to the ... Own the end-to-end incident lifecycle - detection, triage, response, resolution, communication, and ...

Trilon Group

Senior Project Engineer - CEI

Orlando, FL · On-site

$183K - $205K/yr

Senior Project Engineer - CEI Department: Construction/CEI Employment Type: Full Time Location ... issue resolution. * Manage project budgets, track labor usage, and support overall financial ...

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Sr Resolution Manager information

What is a Sr Resolution Manager?

A Sr Resolution Manager is a senior-level professional responsible for overseeing and resolving complex issues or disputes within an organization, often related to customer service, operations, or project delivery. They handle escalated cases, analyze root causes, and develop strategies to prevent future problems. Sr Resolution Managers typically lead teams, collaborate with other departments, and ensure that resolutions align with company policies and customer satisfaction goals. Their expertise is crucial for maintaining high service standards and improving overall business processes.

What are some common challenges faced by a Sr Resolution Manager, and how can they be successfully addressed?

A Sr Resolution Manager often encounters complex customer issues that require balancing company policies with customer satisfaction. Navigating escalated cases and coordinating with cross-functional teams can be challenging, especially when quick and effective solutions are needed. Success in this role relies on strong communication, negotiation, and problem-solving skills, as well as the ability to remain calm under pressure. Building strong relationships with colleagues in operations, legal, and customer support departments can also help streamline resolutions and improve outcomes.

What are the key skills and qualifications needed to thrive as a Sr Resolution Manager, and why are they important?

To thrive as a Sr Resolution Manager, you need strong problem-solving abilities, conflict resolution experience, and a background in customer service or operations management, often supported by a bachelor's degree. Familiarity with case management systems, CRM platforms, and reporting tools like Salesforce or Zendesk is typically required. Exceptional communication, leadership, and negotiation skills set top performers apart in this role. These skills and qualities are crucial for efficiently resolving complex issues, maintaining client satisfaction, and driving team effectiveness.

What is the difference between Sr Resolution Manager vs Customer Support Supervisor?

AspectSr Resolution ManagerCustomer Support Supervisor
CredentialsExperience in conflict resolution, project management, and industry-specific certificationsCustomer service experience, leadership skills, and sometimes industry-specific training
Work EnvironmentOversees resolution teams, manages escalations, and develops strategies for complex issuesManages customer support staff, handles daily operations, and ensures service quality
Employer & Industry UsageCommon in IT, telecommunications, and service industriesWidely used in retail, hospitality, and call centers

The Sr Resolution Manager focuses on high-level resolution strategies and managing escalated issues, often in technical or complex environments. In contrast, the Customer Support Supervisor handles daily customer interactions and team supervision. Both roles require strong communication skills, but the Sr Resolution Manager typically deals with more complex cases and strategic planning.

What are popular job titles related to Sr Resolution Manager jobs in Florida?

For Sr Resolution Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Sr Resolution Manager jobs in Florida look for?

The top searched job categories for Sr Resolution Manager jobs in Florida are:

Sr Resolution Manager jobs near you
Infographic showing various Sr Resolution Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution.

Senior Project Superintendent

Brinkmann Constructors

Sarasota, FL • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Job description

Overview
Are you ready for a career that combines adventure with professional growth? We're looking for a Senior Superintendent to join our team. In this role, you'll not only gain hands-on experience managing projects across various locations but also enjoy the thrill of travel while helping drive success. If you're a proactive problem-solver and eager to take on diverse challenges in different environments, we want to hear from you!
Step into a dynamic, fast-paced career that will take you places-literally! Apply now to join a team that is built on innovation, collaboration, and growth.
The Senior Superintendent independently monitors on site safety, coordinates site construction activities, and supervises field personnel to successfully complete the project safely, on schedule, and within budget and with the highest quality.
At Brinkmann Constructors, we don't just build buildings - we build community, relationships, and a team that inspires confidence. It's the passion and expertise of our employee-owners that drive our success, pushing the boundaries of innovation and excellence in the construction industry. By joining our team, you can deliver outstanding results with an industry leader while building your career. Together, let's build a future we can be proud of and make a difference, one construction project at a time. Our purpose is people. Our passion is building.
Responsibilities
  • Execute and enforce safety standards, processes, and procedures ensuring project site is kept clean and organized. Conduct weekly safety inspections and monthly safety audits.
  • Enforce quality standards, processes and procedures; conduct quality control audits.
  • Determine, follow and promote construction requirements and procedures identifying opportunities for improvement.
  • Assist in managing contractual requirements and identify opportunities for improvement.
  • Maintain construction documents, review and coordinate shop drawings and submittals.
  • Direct, coordinate and monitor activities of construction site.
  • Oversee mitigation of issues/recovery of critical path.
  • Conduct project preconstruction/strategy/premortum meeting.
  • Determine needed resources (manpower, equipment and materials) from start to finish with attention to budget requirements. Updating by job and role as needed.
  • Anticipate and identify project issues and risks, proactively communicate identified project issues and risks, presenting solutions and conferring with project team for resolution.
  • Manage and plan all construction operations and timelines to ensure deadlines will be met, Identify compression opportunities.Maintain complete, thorough daily logs that include production and detailed areas of work.
  • Maintain and control project scope and maintain budget by communicating with proper PO's/SWD's.
  • Identify new construction products/practices and recommend methods, materials and layouts to reduce construction costs based on design needs/capabilities.
  • Ensure proper documentation and communication of project status.
  • Create and modify project schedule to reflect approved scope changes and to ensure adherence to key dates. Create CPM schedule.
  • Direct and monitor compliance with all codes and regulations.
  • Prepare and execute the project closeout process, demobilizing all resources and successfully transitioning the project to the client.
  • Maintain positive client relationships to leverage future repeat business.
  • Other duties as assigned.

Qualifications
  • 3-5 years' experience as lead superintendent running ground-up projects ranging from $100M+ in diverse commercial markets, including High-Rise, Multifamily/Student Housing, Senior Living, and Hospitality.
  • In-depth construction knowledge and experience in the construction industry.
  • Proven experience implementing safety protocolswith a track record of successfully implementing and enforcing safety procedures on construction sites ensuring a secure work environment for project team.
  • Ability to understand and solve complex challenges to present alternative solutions.
  • Must be a motivated and driven individual with proven history to effectively facilitate the completion of subcontracted work.
  • Leadership and interpersonal skills.
  • Excellent communication skills, both written and verbal.
  • Proficiency with computer applications including ProCore, P6, and Microsoft Office.
  • Excellent communication skills, both written and verbal.

Working Conditions:
  • The SeniorSuperintendent's work is primarily performed outdoors in various weather conditions with exposure to health or safety hazards, including noise levels may ranging from moderate to loud.
  • Physical effort is required, including the handling of objects up to 50 pounds and frequent standing, walking, sitting, talking and/or hearing.
  • While performing the essential functions of this position, the individual may use hands to handle, control or feel; reach with hands and arms; climb or balance; bend, kneel, crouch and/or crawl.
  • Individual work location will change or vary and/or position may require travel.
  • Environment will be demanding and fast paced; number of hours typically worked in a workweek may exceed 40 hours per week.

At Brinkmann Constructors, our passion for people means investing in their financial, mental, and physical well-being. Which is why we strive to provide our employee owners with comprehensive and cost-effective options that reflect Brinkmann's commitment to health and wellness.
WE BUILD YOUR FINANCIAL FUTURE
  • 100% employee ownership (ESOP)
  • annual bonus program
  • company-contributed 401K
  • competitive salary with annual merit increase

WE BUILD YOUR CAREER
  • continuing education reimbursement
  • performance tools for added clarity of expectations and responsibilities
  • annual performance reviews
  • dedicated ambassador for assimilation into Brinkmann culture

WE BUILD YOUR HEALTH AND WELLNESS
  • comprehensive medical, dental, and vision plans with HSA
  • paid parental leave
  • work-life balance
  • seven paid holidays plus three floating holidays to celebrate what holidays are important to you
  • paid birthday off
  • family-friendly work environment
  • service awards with paid sabbaticals and milestone bonuses
  • a positive and collaborative work environment
  • healthy lifestyle rewards

WE BUILD COMMUNITY
  • community involvement
  • team building events
  • local volunteer opportunities
  • non-profit support and fundraising

No agency submissions will be accepted.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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