Sr Manager It Operations Jobs (NOW HIRING)

Job Summary:
The Farmer’s Dog is a company dedicated to changing pet health through innovative pet food solutions. As the Senior Manager of IT, you will lead the IT group, own the IT roadmap, and drive the transition from reactive support to engineered solutions that enhance operational efficiency.
Responsibilities:
• Lead the enterprise IT strategy, administration, implementation, and selection of corporate hardware, software, and SaaS tooling. Proactively partner across Finance, Humans, Engineering, Facilities, Customer Care, and other groups on company-wide deployments and changes.
• Own the IT roadmap, prioritizing investments against the needs of a rapidly scaling business and reporting progress cross-functionally.
• Manage, mentor, and grow the members of IT — including overseeing their daily responsibilities, goal-setting and coaching the group on their growth and development to set them up for long-term success.
• Lead the shift from reactive IT support to engineered solutions: build and oversee automation, API-based integrations, and internal tooling that eliminate repetitive work (leveraging AI) and let teams across TFD operate independently of IT for day-to-day processes.
• Serve as TFD’s hands-on technical expert on IT systems, networking, IAM, endpoint management, and SaaS architecture — the person speaking to strategy and able to be in the details when needed.
• Create standardization and scalability across the function - establishing SLAs for tickets and requests using standardized ticketing tooling, and report the metrics that speak to TFD’s improved IT experience.
• Drive the technology, networking, and AV experience across every TFD office, ensuring our spaces support work, meetings, and events without friction. Lead the technical execution of all in-person TFD events both in-office and off-site.
• Own the technical onboarding and offboarding experience for every employee and contractor, ensuring every new teammate is set up for success on day one and every departure is handled cleanly and securely.
• Identify cost savings and service improvements through effective vendor and contract management.
• Maintain technical and process standards and documentation, ensuring everything is maintainable, secure, well-understood and adopted.
Qualifications:
Required:
• 8+ years of experience working with and managing IT teams, and overseeing enterprise technology initiatives.
• Experience leading an IT team at a growing company, with an awareness for how IT can be a strong partner across the business.
• Technical credibility end-to-end: ability to debate identity and SSO architecture, sketch an integration on a whiteboard, and write or code-review a Python script.
• Experience in building automations and integrations across SaaS platforms using scripts or iPaaS tools, and leading the implementation and onboarding of new tools.
• Experience managing and coaching IT teammates: hiring well, developing the people on your team, and consistently setting and maintaining high expectations.
• Experience setting and holding SLAs, defining metrics that matter, publishing them, and using them to drive real improvement.
• Fluency across the modern IT stack: Google Workspace in a Mac environment, Okta, MDM tooling (Jamf, Kandji, or Intune), Slack, Zoom, networking (Meraki or similar), endpoint security, and a ticketing platform.
• Experience leveraging enterprise-grade AI tools for personal productivity and to drive operational efficiency and innovation.
• Ability to translate technology needs into business outcomes and make clean build-vs-buy calls.
• Comfortable in an in-office, mission-driven culture, willing to travel several times each year to visit and support other TFD offices.
• A love for dogs.
Company:
The Farmer's Dog is a pet food company that offers fresh dog food with online services. Founded in 2014, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.