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Sr Client Success Manager Jobs in Decatur, GA (NOW HIRING)

Sevaa Group

Client Success Manager

Alpharetta, GA · On-site +1

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Sevaa Group

Client Success Manager

Alpharetta, GA

As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding ...

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Mid to Senior Individual Contributor (portfolio-dependent) Reports To :Director/Sr. Director ... Serve as thecentral pointof coordination across internal teams toensure success * Set and manage ...

iVision Scale LLC

Client Success Executive

Atlanta, GA · On-site

$72K - $98K/yr

Client Success Executive Your Opportunity The Client Success Executive is responsible for working ... senior stakeholders. * Ability to manage competing priorities, resolve complex issues, and drive ...

American Software

Client Success Leader

Atlanta, GA · On-site

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

Logility

Client Success Leader

Atlanta, GA

... more profitably manage their complex global businesses. The Logility ® Digital Supply Chain ... The Client Success Leader is accountable for leading a team who works with existing clients toward ...

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Sr Client Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do sr client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for sr client success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is a Sr Client Success Manager?

Sr Client Success Managers are experienced professionals responsible for building and maintaining strong relationships with key clients to ensure their satisfaction and success with a company's products or services. They act as the main point of contact for clients, addressing their needs, resolving issues, and identifying opportunities for growth or improvement. In addition, they often collaborate with internal teams to deliver solutions and drive client retention, renewals, and overall business growth. Their role is strategic and consultative, requiring strong communication, problem-solving, and project management skills.

How does a Sr Client Success Manager typically collaborate with sales and product teams to enhance client satisfaction?

A Sr Client Success Manager regularly partners with sales teams to ensure seamless onboarding and to identify upsell or cross-sell opportunities based on client needs. They also work closely with product teams by relaying client feedback, advocating for feature requests, and helping prioritize product improvements that drive customer success. This collaborative approach ensures that the client's voice is heard throughout the organization, leading to stronger relationships and higher satisfaction. Effective communication and alignment between these departments are crucial for proactively addressing challenges and exceeding client expectations.

What are the key skills and qualifications needed to thrive as a Sr Client Success Manager, and why are they important?

To excel as a Sr Client Success Manager, you need a strong background in client relationship management, account strategy, and a proven ability to meet or exceed retention and growth goals, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and analytics tools is commonly required. Exceptional communication, problem-solving, and leadership skills help build trust and advocate effectively for client needs. These abilities are crucial for ensuring client satisfaction, driving renewals, and strengthening long-term business partnerships.

What job categories do people searching Sr Client Success Manager jobs in Decatur, GA look for?

The top searched job categories for Sr Client Success Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Sr Client Success Manager jobs?

Cities near Decatur, GA with the most Sr Client Success Manager job openings:

Sr Client Success Manager jobs near you
Infographic showing various Sr Client Success Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Client Success Manager

Sevaa Group

Alpharetta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life

Re-posted 13 days ago

Job description

Company Description
Founded in 2001, Sevaa Group is a leading provider of managed hosting as well as web and application development.
Job Description
As a Client Success Manager, you will own the customer lifecycle for each of your accounts, including the implementation of Success Programs, contributing to revenue growth, managing the onboarding process, training clients, and minimizing churn.
Responsibilities
Account Management
  • Be the primary point of contact for your accounts, responding to inquiries within 1 business hour and appropriately managing customer expectations.
  • Proactively maintain a regular cadence of communication with each account.
  • Maintain an Account Map, understanding the role of each contact within an account.
  • Understand the revenue makeup or each of your accounts.
  • Schedule, prepare, lead, and deliver Executive Business Reviews.
  • Manage the contract renewal process.
  • Identify revenue opportunities within your accounts and collaborate with Sales on proposals.
  • Sustain business growth and profitability by maximizing value while also minimizing churn.
  • Ensure all communication with clients is captured in the CRM.
  • Ensure account records are kept up to date in the CRM, Project Management, and Billing systems.
  • Maintain a quantitative and qualitative health score.
  • Prepare weekly reports for management summarizing the activity in each of your accounts.
  • Analyze customer data to improve customer experience quantitatively.

Project Management
  • Ensure the project management system is up-to-date with the current status of ongoing projects and tasks through ticket creation, scheduling, and follow-up.
  • Prepare and maintain timelines for all ongoing projects.
  • Schedule and prepare for client communications, including project kickoffs, regular touchpoints, and handoffs.
  • Ensure that all scoped items and QA are complete before client hand off.
  • Track out of scope tasks.
  • Ensure projects remain under budget and on time.
  • Daily time reconciliation for all assigned accounts.

Customer Support
  • Provide first-line support to each of your accounts to address common questions before escalating to another team.
  • Be accountable for setting and managing customer expectations throughout the ticket and project lifecycle.
  • Create written and video documentation to provide helpful resources for clients.
  • Deliver training sessions as a part of troubleshooting to empower clients.
  • QA monthly CMS updates.

Team
  • Provide daily stand-up reports
  • Contribute to and lead Success Team Sync
  • Create and maintain playbooks

Qualifications
  • Strong written and verbal communication and interpersonal skills
  • Highly organized with a strong attention to detail and ability to multitask.
  • Self-driven with a growth mindset and a proven track record of self-improvement
  • Experience with Content Management Systems such as WordPress or Drupal
  • Ability to perform analysis in Google Sheets
  • Experience with an Analytics platform such as Google Data Studio
  • Knowledge of customer success processes

Additional Information
Benefits Of Working With Sevaa Group:
  • Flexible schedule
  • Health, Dental, Vision Insurance
  • Life insurance and disability coverage
  • Health Savings Account
  • Modern laptop and equipment
  • Company Outings & Happy Hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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