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Sr Client Services Manager Jobs in Rochester, NY

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges ... Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges ... Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary ...

Paylocity

Client Services Representative

Rochester, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Gallagher

Client Service Director

Batavia, NY

Manage and develop a team of Client Service professionals and people-managers, providing guidance, feedback, and support to help them grow and succeed. * Collaborate with the Branch Manager and ...

Fisher Associates

Senior Traffic Project Manager

Rochester, NY · Hybrid

$120K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Senior Traffic Project Manager - NY - Rochester, NY Transportation & Civil Engineering ... Client Services to grow trusted relationships and new business opportunities. * Provide clear ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and ...

Paylocity

Manager Customer Service (Growth)

Pittsford, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Client Services Manager Ops play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and ...

Gallagher

Associate Client Service Manager

Batavia, NY · On-site

You'll also help secure existing business, explore opportunities for additional services, and ... Support your team in addressing client risk management needs through consultative conversations and ...

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Showing results 21-40

All JobsSr Client Services JobsSr Client Services Manager JobsSr Client Services Manager Jobs in Rochester, NY

Sr Client Services Manager information

See Rochester, NY salary details

$17.3K

$115.6K

$196.3K

How much do sr client services manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for sr client services manager in Rochester, NY is $115,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,400.00 and $148,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Client Services Manager, and why are they important?

To thrive as a Sr Client Services Manager, you need a strong background in client relationship management, project coordination, and business development, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software, project management tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills help you build trust and guide teams effectively. These abilities are crucial for maintaining client satisfaction, ensuring project delivery, and driving business growth.

What is the role of a senior client services manager?

A senior client services manager oversees client accounts, ensuring customer satisfaction and retention by managing relationships, resolving issues, and coordinating with internal teams. They often lead strategic planning, monitor service delivery, and utilize CRM tools to meet client needs and business goals.

What does a Sr Client Services Manager do?

A Sr Client Services Manager is responsible for overseeing and managing relationships with key clients, ensuring their needs are met and that they receive high-quality service. They act as the main point of contact between clients and the company, addressing any issues, coordinating projects, and identifying opportunities for growth or improvement. Additionally, they may supervise a team of client service representatives, develop strategies to enhance client satisfaction, and help drive business retention and expansion.

What are some typical challenges Sr Client Services Managers face when balancing client expectations with internal resources?

Sr Client Services Managers often navigate the challenge of aligning client expectations with the capabilities and timelines of internal teams. This can involve prioritizing projects, communicating transparently about what is feasible, and negotiating deadlines or deliverables when resources are limited. Building strong relationships internally and externally is key to addressing potential conflicts and ensuring both client satisfaction and team well-being. Proactive communication and problem-solving skills are essential for success in this role.

What are popular job titles related to Sr Client Services Manager jobs in Rochester, NY?

For Sr Client Services Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Sr Client Services Manager jobs in Rochester, NY look for?

The top searched job categories for Sr Client Services Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Sr Client Services Manager jobs?

Cities near Rochester, NY with the most Sr Client Services Manager job openings:

Sr Client Services Manager jobs near you
Infographic showing various Sr Client Services Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $115,566 per year, or $55.6 per hour.

Client Services Representative

Paylocity

Pittsford, NY • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Paylocity rating

7.8

Company rating: 7.8 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

150th of 492 rated business services

Job description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview:
As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Rochester, NY.
Compensation: Starting at $25/hour.
Reports To: Client Services Team Lead.
Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST).

Primary Responsibilities:

Responsibilities:
  • Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
  • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
  • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
  • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
  • Continued Learning - Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

Expectations:
  • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
  • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
  • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
  • Guidance - Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Education and Experience:

Required:
  • Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience.
  • Proficiency in Microsoft Office suite.
  • Strong written communication skills for business correspondence.
  • Strong team player with attention to detail.
  • Self-starter with the ability to handle multiple projects at once.
  • Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred:
  • CPP, FPC, APA, and/or SHRM-CP certified.
  • Experience in customer service or previous client interfacing role.
  • Experience in payroll and/or call center environment.

Physical requirements:
  • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
  • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
The pay range for this position is $19 - $25 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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