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Sr Client Relations Manager Jobs in Michigan (NOW HIRING)

Tenneco

Sr. Manager, Investor Relations

Northville, MI · On-site

$120 - $180/hr

Senior Manager: 7-9 years of relevant experience Experience in one or more of the following areas: * Investment Banking * Equity Research * Investor Relations * Strategic Finance * Corporate Finance

Tenneco

Sr. Manager, Investor Relations

Northville, MI · On-site

Senior Manager: 7-9 years of relevant experience Experience in one or more of the following areas: * Investment Banking * Equity Research * Investor Relations * Strategic Finance * Corporate Finance

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Sr Client Relations Manager information

What does a Sr Client Relations Manager do?

A Sr Client Relations Manager is responsible for maintaining and strengthening relationships with key clients, ensuring their needs are met and expectations exceeded. They act as the main point of contact between the client and the company, addressing concerns, providing solutions, and seeking opportunities to expand business with existing clients. This role often involves strategic planning, client account management, and collaborating with internal teams to deliver excellent service. Senior client relations managers also analyze client feedback to improve products or services and drive client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Sr Client Relations Manager?

To thrive as a Sr Client Relations Manager, you need expertise in account management, relationship building, and a strong understanding of your industry, often backed by a relevant bachelor’s degree and several years of client-facing experience. Familiarity with CRM systems like Salesforce, project management tools, and data analysis software is typically required. Excellent communication, negotiation, and problem-solving skills help you foster trust and resolve issues efficiently. These competencies are essential for maintaining long-term client satisfaction, driving business growth, and ensuring seamless service delivery.

What are some typical challenges a Sr Client Relations Manager faces when managing multiple high-profile accounts?

A Sr Client Relations Manager often juggles multiple high-profile accounts, which can present challenges such as balancing competing client priorities, maintaining strong communication across various stakeholders, and proactively resolving issues before they escalate. Navigating complex client expectations while ensuring consistent service delivery requires strong organizational skills and the ability to adapt quickly. Building trust and demonstrating value to each client, even during challenging situations, is key to long-term relationship success in this role.

What is the difference between Sr Client Relations Manager vs Client Relations Specialist?

AspectSr Client Relations ManagerClient Relations Specialist
Required CredentialsBachelor's degree, experience in client management, strong communication skillsBachelor's degree, customer service experience, communication skills
Work EnvironmentCorporate offices, client-facing roles, team managementCustomer service centers, client support teams, direct interaction with clients
Employer & Industry UsageFinancial services, tech, consulting firmsRetail, hospitality, healthcare sectors
Search & Comparison IntentUnderstanding senior client management roles, career progressionEntry-level client support, role clarification

The main difference between a Sr Client Relations Manager and a Client Relations Specialist lies in experience, responsibilities, and seniority. The manager oversees client relationships at a strategic level, often managing teams and complex accounts, while the specialist handles direct client interactions and support. Both roles require strong communication skills and industry knowledge, but the manager position typically demands more experience and leadership responsibilities.

What are popular job titles related to Sr Client Relations Manager jobs in Michigan?

For Sr Client Relations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Sr Client Relations Manager jobs in Michigan look for?

The top searched job categories for Sr Client Relations Manager jobs in Michigan are:

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Cities in Michigan with the most Sr Client Relations Manager job openings:

Sr Client Relations Manager jobs near you
Infographic showing various Sr Client Relations Manager job openings in Michigan as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Senior Client Manager - Executive Risk

Unison Risk Advisors

Bloomfield Hills, MI • On-site

Full-time

Re-posted yesterday

Job description

Senior Client Manager, Executive Risk – Job Description

Position Summary

Responsible for providing external support to clients for an assigned book of business, while directing internal client service resources. This role collaborates with Sales, Client Executives, and internal teams to deliver comprehensive Property & Casualty solutions, ensuring client needs are met and existing business is retained and grown. The position operates as both a strategic advisor and hands-on service leader responsible for client satisfaction, program execution, and relationship management.

Key Responsibilities

Functional Leadership & Ownership

·         Serves as the primary client contact for an assigned book of business, leading the design, communication, and execution of Property & Casualty programs.

·         Provides direction to internal client service team members to ensure consistent, high-quality service delivery.

·         Acts as a subject matter expert in risk assessment, coverage design, and carrier engagement.

Hands-On Execution & Delivery

·         Performs risk assessments to identify client exposures and recommend appropriate coverage solutions.

·         Compiles underwriting data and markets accounts to carrier partners to secure optimal coverage and pricing.

·         Executes day-to-day service activities including endorsements, certificates, billing support, and coverage inquiries.

·         Leads onboarding of new clients, ensuring compliance standards and data accuracy.

Reporting, Quality & Operational Support

·         Ensures all client deliverables are accurate, timely, and aligned with service expectations.

·         Manages proposals, contract reviews, and binding communications.

·         Coordinates stewardship reporting to communicate value delivered to clients.

Cross-Functional Partnership & Integration

·         Partners with Sales and Client Executives to support new business, retention, and growth goals.

·         Maintains strong relationships with carriers, underwriters, and internal stakeholders.

·         Collaborates across teams to deliver the Client Service Deliverable model.

Growth, Change & Special Initiatives

·         Supports growth initiatives and participates in strategic client planning.

·         Represents the organization in client meetings, carrier meetings, and industry events.

·         Leads or contributes to special projects and team initiatives.

Process Improvement & Best Practices

·         Identifies opportunities to improve workflows, service delivery, and operational efficiency.

·         Stays current on industry trends, carrier appetites, and regulatory changes.

·         Supports training and development of team members and may mentor new employees.

Accountability

·         Retaining and growing client relationships through exceptional service delivery.

·         Delivering accurate, timely, and high-quality insurance solutions.

·         Maintaining strong carrier and client relationships.

·         Ensuring compliance with agency standards and industry requirements.

Qualifications

Required

·         Property & Casualty License.

·         5–10+ years of commercial lines experience.

·         Prior client management and P&C support experience.

·         Strong relationship management and communication skills.

·         Ability to work independently and execute with minimal oversight.

Preferred

·         Bachelor’s degree (preferred but not required).

·         Advanced industry designations or continuing education.

Key Competencies

·         Commercial Lines Technical Expertise

·         Strategic Thinking and Problem Solving

·         Client Relationship Management

·         Sales Acumen and Growth Mindset

·         Communication and Presentation Skills

·         Accountability and Ownership

 
Employment Type: FULL_TIME

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