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Sprint Chat Support Jobs (NOW HIRING)

SysMind, LLC

Agile Product Owner

Hanover, IL · On-site

... Chat, Secure Message and Digital. So experience in one or more of these areas would be useful. 2. ... Define and communicate sprint priorities to development teams. Agile Delivery * Serve as the ...

New

Govcio LLC

Senior Dynamics Developer

Washington, DC · On-site

$160K - $175K/yr

... single sprint. This position is mostly remote, and will ccasionally require going onsite our ... Copilot Studio, Chat, and Secure Messaging. * C#, .Net, Javascript, FetchXML * Support SDLC ...

RELX

Salesforce Consulting/Principal Engineer

Boca Raton, FL

$52.75 - $69.75/hr

About the Role In this role, you will support and enhance the technology that underpins critical ... Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint ...

RELX

Salesforce Consulting/Principal Engineer

Alpharetta, GA

$54.25 - $71.75/hr

About the Role In this role, you will support and enhance the technology that underpins critical ... Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint ...

Brooksource

Junior Automation Engineer

Charlotte, NC · On-site

$32 - $34/hr

Junior Automation Test Engineer (IVR & Chat) Location: Charlotte, NC (Hybrid; three days onsite ... As part of the team supporting customer experience platforms across both the Auto and Bank business ...

Pavago

Mobile App Developer - (iOS/Android)

Contribute to sprint planning and feature prioritization Testing, QA & Reliability * Write and ... Support CI/CD integration for testing and deployments Release Management & Deployment * Manage ...

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Sprint Chat Support information

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$14

$26

$44

How much do sprint chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for sprint chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Sprint Chat Support?

Sprint Chat Support is an online customer service platform where customers can communicate with Sprint representatives in real-time via chat. Agents assist with account management, billing issues, technical support, and service inquiries without the need for phone calls. This service aims to provide quick and convenient solutions to customer problems while allowing them to multitask or avoid waiting on hold. Sprint Chat Support is accessible through the Sprint website or mobile app for current and prospective customers.

What are the key skills and qualifications needed to thrive as a Sprint Chat Support representative?

To thrive as a Sprint Chat Support representative, you need strong customer service skills, excellent written communication, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and troubleshooting tools is typically required. Problem-solving ability, patience, and multitasking are crucial soft skills for handling multiple customer inquiries efficiently. These skills and qualities ensure prompt, accurate support and positive customer experiences in a fast-paced, digital environment.

How does a Sprint Chat Support representative typically collaborate with other departments to resolve customer issues?

Sprint Chat Support representatives often work closely with teams such as technical support, billing, and sales to provide comprehensive solutions for customers. When facing complex issues, chat agents may escalate cases, coordinate with specialists, or relay feedback to appropriate departments. Effective communication and timely follow-ups are essential to ensure the customer's concerns are addressed promptly and accurately. This cross-functional collaboration helps streamline problem-solving and enhances the overall customer experience.

What is the difference between Sprint Chat Support vs Sprint Customer Service Representative?

AspectSprint Chat SupportSprint Customer Service Representative
Primary RoleHandling online chat inquiries, troubleshooting, and providing technical support via chatAssisting customers through phone, email, or chat with billing, account issues, and general inquiries
Work EnvironmentRemote or call center, digital communicationRemote or call center, multi-channel communication
Required SkillsStrong written communication, technical troubleshooting, customer serviceExcellent communication, problem-solving, customer service
Common Industry UsageTelecommunications, tech supportTelecommunications, retail, service industries

While both roles involve customer interaction within the telecommunications industry, Sprint Chat Support focuses on online chat-based technical assistance, whereas Sprint Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Understanding these differences helps job seekers identify the role that best matches their skills and career goals.

What states have the most Sprint Chat Support jobs?

States with the most job openings for Sprint Chat Support jobs include:

What job categories do people searching Sprint Chat Support jobs look for?

The top searched job categories for Sprint Chat Support jobs are:

Sprint Chat Support jobs near you
Infographic showing various Sprint Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Agile Product Owner

Hanover, IL • On-site

SysMind, LLC
IT Services • 51 - 200 employees
Learn more about SysMind, LLCexternal

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

 
Job Description:
Role Name:        Agile Product Owner
Location:        Hanover,IL
 
JOB DESCRIPTION:        
1. Product Owner Experience
2. Some domain experience (cards, contact center)
3. For the Senior Product Owner for Transform (i.e. replacing Punit) –
     1. They will be covering SalesForce, Pega, IVR, Chat, Secure Message and Digital. So experience in one              or more of these areas would be useful.
     2. Experience deploying Gen AI solutions (i.e. custom LLMs and AWS/SF/Pega out of the box solutions).
4. For the Fraud Digital Person –
     1. Web/App Experience
     2. Fraud process experience (i.e. Merchant Disputes, Fraud Cases)
 
Product Vision & Strategy
  • Define and communicate the product vision, goals, and roadmap aligned with business strategy.
  • Collaborate with business leaders, customers, and subject matter experts to identify opportunities and prioritize initiatives.
  • Drive product decisions based on customer needs, market trends, and business value.
  • Ensure alignment between product objectives and organizational goals.

Backlog Management

  • Own and manage the product backlog, ensuring items are prioritized based on value, risk, and dependencies.
  • Create, refine, and maintain user stories with clear acceptance criteria.
  • Continuously evaluate and reprioritize backlog items to maximize product outcomes.
  • Define and communicate sprint priorities to development teams.

Agile Delivery

  • Serve as the primary point of contact for Scrum teams regarding product requirements and priorities.
  • Participate in sprint planning, backlog refinement, sprint reviews, and retrospectives.
  • Clarify business requirements and remove ambiguities for delivery teams.
  • Accept or reject completed work based on predefined acceptance criteria.

Stakeholder Management

  • Engage regularly with business stakeholders, customers, and technology teams.
  • Gather feedback and translate business needs into product enhancements.
  • Communicate progress, risks, dependencies, and product performance to senior leadership.
  • Facilitate alignment among cross-functional teams.

Product Performance & Customer Experience

  • Define and track key product KPIs and success metrics.
  • Analyze customer feedback, usage data, and business outcomes to drive improvements.
  • Identify opportunities for product innovation and optimization.
  • Champion customer-centric design and user experience best practices.

SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.

SysMind logo

About SysMind

Sourced by ZipRecruiter

Founded in 1999, SysMind is a reliable recruitment and staffing company that assists businesses with their human capital needs. We bring our expertise in staffing solutions, both locally and internationally. A cost-effective company, we assist companies in their growth journey by adopting emerging technologies and up-skilling resources as per their requirements. Our expertise of over two decades in different industries empowers us with the knowledge to provide you with a quick & dependable response to all your human capital needs without compromising quality.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton Junction, NJ, US

Year founded

1999

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