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Sprint Chat Support Jobs in Texas (NOW HIRING)

Robert Half

Digital Business Analyst

Houston, TX · On-site

$50 - $55/hr

The role focuses on improving customer journeys, advancing AI-supported capabilities, and ensuring ... Guide backlog grooming, priority setting, sprint preparation, and risk tracking to keep delivery ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem ... and sprint execution across cross-functional teams. · Drive change management, training, and ...

GuideStone

Senior Software Developer

Dallas, TX · On-site

$54 - $71.25/hr

Supports other developers through mentoring, pairing, and actionable code-review feedback ... chat channel. * Interest and experience with Microsoft technologies (Visual Studio, SQL Server ...

Further

Product Manager

Dallas, TX · Hybrid

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity ... Support backlog refinement, sprint planning, and release planning activities * Define and monitor ...

Further

Product Manager

Dallas, TX · Hybrid

If this sounds exciting to you, let's chat! Associate Product Director This is a unique opportunity ... Support backlog refinement, sprint planning, and release planning activities * Define and monitor ...

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Sprint Chat Support information

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$13

$24

$41

How much do sprint chat support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for sprint chat support in Texas is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is Sprint Chat Support?

Sprint Chat Support is an online customer service platform where customers can communicate with Sprint representatives in real-time via chat. Agents assist with account management, billing issues, technical support, and service inquiries without the need for phone calls. This service aims to provide quick and convenient solutions to customer problems while allowing them to multitask or avoid waiting on hold. Sprint Chat Support is accessible through the Sprint website or mobile app for current and prospective customers.

What are the key skills and qualifications needed to thrive as a Sprint Chat Support representative?

To thrive as a Sprint Chat Support representative, you need strong customer service skills, excellent written communication, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and troubleshooting tools is typically required. Problem-solving ability, patience, and multitasking are crucial soft skills for handling multiple customer inquiries efficiently. These skills and qualities ensure prompt, accurate support and positive customer experiences in a fast-paced, digital environment.

How does a Sprint Chat Support representative typically collaborate with other departments to resolve customer issues?

Sprint Chat Support representatives often work closely with teams such as technical support, billing, and sales to provide comprehensive solutions for customers. When facing complex issues, chat agents may escalate cases, coordinate with specialists, or relay feedback to appropriate departments. Effective communication and timely follow-ups are essential to ensure the customer's concerns are addressed promptly and accurately. This cross-functional collaboration helps streamline problem-solving and enhances the overall customer experience.

What is the difference between Sprint Chat Support vs Sprint Customer Service Representative?

AspectSprint Chat SupportSprint Customer Service Representative
Primary RoleHandling online chat inquiries, troubleshooting, and providing technical support via chatAssisting customers through phone, email, or chat with billing, account issues, and general inquiries
Work EnvironmentRemote or call center, digital communicationRemote or call center, multi-channel communication
Required SkillsStrong written communication, technical troubleshooting, customer serviceExcellent communication, problem-solving, customer service
Common Industry UsageTelecommunications, tech supportTelecommunications, retail, service industries

While both roles involve customer interaction within the telecommunications industry, Sprint Chat Support focuses on online chat-based technical assistance, whereas Sprint Customer Service Representatives handle a broader range of customer inquiries across multiple channels. Understanding these differences helps job seekers identify the role that best matches their skills and career goals.

What job categories do people searching Sprint Chat Support jobs in Texas look for?

The top searched job categories for Sprint Chat Support jobs in Texas are:

Sprint Chat Support jobs near you
Infographic showing various Sprint Chat Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,476 per year, or $24.3 per hour.

Senior Product Manager Amazon Connect Modernization (Healthcare Payer)

Krest Global Solutions

Dallas, TX • Remote

$55 - $60/hr

Contractor

Re-posted 5 days ago

Job description

Seeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.
 
Key Responsibilities
 
Contact Center Modernization
 
Lead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.
 
Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.
 
Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.
 
Cross-Functional Leadership
 
Partner with IT, customer service, clinical ops, infrastructure, and analytics teams.
 
Represent member, provider, and agent needs in product decisions.
 
AWS & Omnichannel Enablement
 
Utilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.
 
Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).
 
Experience Optimization
 
Map and refine member/provider journeys; identify automation and efficiency opportunities.
 
Governance & Compliance
 
Manage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.
 
Agile Product Delivery
 
Lead backlog, prioritization, sprint planning, and release readiness activities.
 
Performance Management
 
Own KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.
 
Required Qualifications
 
10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.
 
Strong understanding of payer operations and member/provider call center workflows.
 
Hands-on experience with Amazon Connect migrations and IVR design.
 
Expertise in HIPAA, PHI, and secure cloud communication frameworks.
 
Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).