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Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

Who We Are At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made ...

Spindrift

Customer Operations Coordinator

Newton, MA · On-site

$55K - $60K/yr

That's why every Spindrift beverage is made the hard way--with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed ...

C. A. Goldberg, PLLC

Senior Associate

Brooklyn, NY · On-site

$150K - $165K/yr

We have: a clinical social worker that we check-in with, a fitness stipend, a dog-friendly office with a sick view and an office punching bag; all the Diet Coke and Spindrift you could possibly drink ...

C. A. Goldberg, PLLC

Senior Associate

Brooklyn, NY · On-site

$150K - $165K/yr

We have: a clinical social worker that we check-in with, a fitness stipend, a dog-friendly office with a sick view and an office punching bag; all the Diet Coke and Spindrift you could possibly drink ...

C. A. Goldberg, PLLC

Senior Associate

Brooklyn, NY · On-site

$150K - $165K/yr

We have: a clinical social worker that we check-in with, a fitness stipend, a dog-friendly office with a sick view and an office punching bag; all the Diet Coke and Spindrift you could possibly drink ...

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Spindrift information

What is the difference between Spindrift vs Customer Service Representative?

AspectSpindriftCustomer Service Representative
Primary RoleManufacturing and sales of flavored sparkling waterHandling customer inquiries and support
Work EnvironmentOffice and production facilitiesCall centers, retail, or office settings
Required SkillsProduct knowledge, sales, communicationCommunication, problem-solving, patience
CertificationsNone typically requiredNone typically required

Spindrift focuses on beverage manufacturing and sales, while Customer Service Representatives handle customer interactions across various industries. Both roles require strong communication skills but differ significantly in daily tasks and work environment.

What are the key skills and qualifications needed to thrive as a Spindrift sales representative, and why are they important?

To excel as a Spindrift sales representative, you need strong sales acumen, knowledge of the beverage industry, and typically a bachelor's degree in business or a related field. Familiarity with CRM software, sales tracking tools, and Microsoft Office Suite is commonly required. Excellent interpersonal skills, negotiation abilities, and a proactive attitude help you build strong client relationships and drive sales growth. These skills and qualifications are essential for effectively promoting the brand, expanding market reach, and achieving sales targets.

What are some common challenges faced by team members working at Spindrift, and how does the company support employees in overcoming them?

At Spindrift, team members often work in a fast-paced environment as the company rapidly scales and innovates in the beverage industry. Common challenges include adapting to evolving processes, managing multiple projects simultaneously, and maintaining high standards for product quality. To support employees, Spindrift emphasizes transparent communication, cross-functional collaboration, and provides ongoing training opportunities. The company also fosters a supportive culture that encourages feedback and professional growth, helping team members navigate challenges and advance within the organization.

What is a Spindrift in the context of beverages?

Spindrift is a brand of sparkling water that distinguishes itself by using real squeezed fruit for flavoring instead of artificial flavors or sweeteners. This results in a beverage with a clean, crisp taste and visible fruit juice in the drink. Spindrift offers a variety of flavors, and its products are often considered a healthier alternative to conventional sodas and flavored waters. The drinks are non-GMO, gluten-free, and have fewer calories and sugar compared to many other flavored beverages.
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Spindrift jobs near you
Infographic showing various Spindrift job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 86% Physical, and 14% Remote job distribution.
Customer Operations Coordinator

Customer Operations Coordinator

Spindrift

Newton, MA • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Who We Are
At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.
The Role
We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company's distribution network. This position is responsible for managing the end-to-end order lifecycle, ensuring customer orders are accurately processed, fulfilled, and delivered while balancing customer requirements, inventory availability, transportation constraints, and operational priorities. The role serves as a key liaison between Sales, Supply Chain, Logistics, Finance, and Customers to ensure exceptional service levels and operational execution. Success in this position requires strong critical thinking, systems expertise, problem-solving capabilities, and the ability to manage multiple priorities with a sense of urgency in a fast-paced environment.
What You'll Own
Order Lifecycle Management
  • Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment, delivery, and invoicing.
  • Monitor and prioritize a high volume of customer orders across multiple fulfillment locations and customer ship-tos.
  • Ensure customer orders are processed accurately and in compliance with customer-specific requirements and service expectations.
  • Proactively identify and resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact.

Customer & Operational Support
  • Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution.
  • Partner with Sales and Customer teams to manage customer-specific programs, product launches, and service requirements.
  • Coordinate customer compliance requirements, routing instructions, delivery appointments, and portal-based order management activities.
  • Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies.

Logistics & Fulfillment Coordination
  • Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners.
  • Monitor shipment execution and delivery performance to ensure orders are delivered on time and in full.
  • Investigate and resolve transportation, warehousing, and fulfillment issues impacting customer service

Cross-Functional Collaboration & Continuous Improvement
  • Identify process improvement opportunities that increase efficiency, improve service levels, and reduce operational risk.
  • Participate in projects related to systems enhancements, process optimization, and operational scalability

Requirements
Who You Are
  • Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field preferred.
  • 2-5 years of experience in order management, customer operations, logistics, supply chain, or related operational roles.
  • Experience working within ERP systems, EDI platforms and customer portals strongly preferred.
  • Strong understanding of order-to-cash processes, fulfillment operations, and customer service execution.
  • Able to manage multiple priorities and deadlines in a fast-paced, high-growth environment.
  • Demonstrated problem-solving and analytical skills with the ability to make sound operational decisions.
  • Strong Microsoft Excel and business systems proficiency.
  • Excellent written and verbal communication skills.
  • Highly organized and detail-oriented with strong follow-through.
  • Strong sense of ownership and accountability.
  • Customer-focused mindset balanced with operational decision-making.
  • Able to navigate ambiguity and changing priorities.
  • Collaborative team player with strong relationship-building skills.
  • Continuous improvement mindset with a desire to enhance processes and drive operational excellence.

Benefits
Compensation & Benefits
Base Salary: $55,000-$60,000, plus annual incentive
This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.
Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid holidays, vacation, sick, personal, and parental leave
  • Annual allowances for product, wellness, professional development, and social justice education
  • Voluntary life and disability coverage

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