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Spectrum Customer Service Jobs in Appleton, WI (NOW HIRING)

SPECTRUM

Cable Installer

New London, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

Spectrum Reach

Advertising Account Executive

Green Bay, WI · On-site

$33K - $42K/yr

... Spectrum Reach and our customers. #LI-MM2 SAS225 2026-72191 2026 Here, our employees don't just ... or managed services to marketing decision-makers with brands and/or independent ad agencies

Sales and Marketing

Retail Sales Specialist

Green Bay, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Sales and Marketing

Retail Sales Specialist

Oshkosh, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Sales and Marketing

Retail Sales Specialist

Appleton, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Mypath

Manager, Client Services

Green Bay, WI

... customer service for clients, guardians, families and funding representatives. You will provide day ... Our companies provide a spectrum of services and support which promote the ability of those we ...

MyPath

Manager, Client Services

Green Bay, WI · On-site

... customer service for clients, guardians, families and funding representatives. You will provide day ... Our companies provide a spectrum of services and support which promote the ability of those we ...

Field Operations

Field Technician

New London, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

Field Operations

Field Technician

Clintonville, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

QCHI

Assistant Manager

Green Bay, WI · On-site

$18/hr

Excellent customer service skills * Cash Handling * Ability to operate computers and standard ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

Ritchie Bros.

Branch Operations Assistant

Appleton, WI · On-site

$19.26 - $24.07/hr

Provide various customer support services through mail, telephone, and direct personal contact ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Plexus Corp.

Equipment Technician

Neenah, WI · On-site

$43K - $79K/yr

The salary range listed represents a spectrum of experience from Level I, Level II, through Senior ... CUSTOMER SERVICE: * Actively listen and respond to the needs of internal customers, actively ...

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Spectrum Customer Service information

See Appleton, WI salary details

$9

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$26

How much do spectrum customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for spectrum customer service in Appleton, WI is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

How much does Spectrum pay their customer service agents?

Spectrum customer service agents typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The role often includes benefits such as health insurance and paid time off, and may require proficiency with customer management tools and communication skills.

What is a Spectrum Customer Service job?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Customer Service position typically involves meeting basic qualifications, completing an application, and passing interviews and background checks. The hiring process can vary in length but generally requires good communication skills and customer service experience. Candidates who demonstrate reliability and problem-solving abilities tend to have a better chance of being hired.

What are the key skills and qualifications needed to thrive in the Spectrum Customer Service position, and why are they important?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

Is Spectrum call center a good job?

Spectrum customer service roles typically involve handling customer inquiries, troubleshooting technical issues, and providing support via phone or chat. The job often requires strong communication skills, patience, and familiarity with company products, with schedules that may include evenings and weekends. Compensation and work environment can vary, but it generally offers opportunities for skill development and advancement within the company.

What is the starting pay for Spectrum?

The starting pay for a Spectrum Customer Service representative typically ranges from $15 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off. Pay rates can vary based on regional labor markets and company policies.
What are popular job titles related to Spectrum Customer Service jobs in Appleton, WI? For Spectrum Customer Service jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Spectrum Customer Service jobs in Appleton, WI look for? The top searched job categories for Spectrum Customer Service jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Spectrum Customer Service jobs? Cities near Appleton, WI with the most Spectrum Customer Service job openings:
Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Appleton, WI as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $38,149 per year, or $18.3 per hour.
Cable Installer

Cable Installer

SPECTRUM

New London, WI • On-site

$20.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Spectrum rating

8.0

Company rating: 8.0 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

19th of 80 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Do you enjoy solving technical challenges? Do you like working in in a dynamic environment? As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. Join Spectrum and help keep people connected to what matters most!


What our Field Technicians Enjoy Most About the Role

  • Staying active and working outdoors. No two days are the same in the field.
  • Enjoy solving problems and overcoming daily challenges.
  • Build meaningful relationships with colleagues and customers.
  • Earn $20+/hr. from day one with immediate opportunities for self-progression and professional growth at Spectrum. Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work. Additional opportunities to move into other roles including leadership positions.
  • Field Technicians can also earn an industry recognized certification.

Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. You’ll receive support to build your confidence and skills to solve complex technical issues. Plus, maximize your potential with on the job training, career self-progression, Broadband Apprenticeship Program and more.


Required Qualifications

  • Education: High School diploma, GED, or equivalent work experience
  • Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
  • Language: Fluent in English.
  • Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
  • Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
  • Valid Driver’s license with safe driving record within company standards required.
  • Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather.

#LI-SO2
TCB165 2026-75059 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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