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Spectrum Customer Service Jobs in Appleton, WI (NOW HIRING)

SPECTRUM Careers

Territory Sales

Green Bay, WI

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

New

SPECTRUM Careers

Sales Representative

Green Bay, WI

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

New

SPECTRUM Careers

Field Sales

Green Bay, WI

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

New

SPECTRUM Careers

Entry Level Sales

Green Bay, WI

$100K/yr

... Spectrum services like internet, TV, and mobile while building a long and rewarding career.  How You'll Make an Impact    * Acquire new residential customers by visiting assigned leads and ...

New

Sales and Marketing

Retail Sales Specialist

Green Bay, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Sales and Marketing

Retail Sales Specialist

Oshkosh, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Sales and Marketing

Retail Sales Specialist

Appleton, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Sales and Marketing

Retail Sales Specialist

Oshkosh, WI · On-site

$22.50/hr

As a Retail Sales Specialist at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in ...

Rivian

Field Service Technician - Appleton, WI

Appleton, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This outlines the full spectrum of skills required, and candidates will be assessed against this ... Communicate with a high level of professionalism in customer-facing situations. * Stay current with ...

Rivian

Field Service Technician - Appleton, WI

Appleton, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This outlines the full spectrum of skills required, and candidates will be assessed against this ... Communicate with a high level of professionalism in customer-facing situations. * Stay current with ...

Field Operations

Field Technician

Appleton, WI · On-site

$20.50/hr

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the ...

Ritchie Bros.

Yard Staff

Appleton, WI

$17.25 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strict adherence to the Ritchie Bros. standard of customer service is always expected of the Yard ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

Ritchie Bros.

Yard Staff

Appleton, WI · On-site

$16.04 - $20.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strict adherence to the Ritchie Bros. standard of customer service is always expected of the Yard ... IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of ...

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All JobsSpectrum Customer Service JobsSpectrum Customer Service Jobs in Appleton, WI

Spectrum Customer Service information

See Appleton, WI salary details

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How much do spectrum customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for spectrum customer service in Appleton, WI is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.90 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service?

A Spectrum Customer Service job involves assisting customers with inquiries related to their Spectrum services, including billing, technical support, and account management. Representatives handle customer concerns, troubleshoot service issues, and provide solutions to ensure a positive experience. Strong communication skills and a customer-focused approach are essential. The role may be based in a call center or involve remote support, depending on the position.

What are the key skills and qualifications needed to thrive in Spectrum Customer Service?

To thrive as a Spectrum Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set high performers apart. These qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining company reputation in a fast-paced environment.

What are some common challenges faced by Spectrum Customer Service representatives, and how can they be managed?

Spectrum Customer Service representatives often encounter high call volumes and customers with a range of technical or billing concerns. Managing these challenges requires adaptability, effective stress management, and the ability to remain calm and helpful under pressure. Regular training and supportive supervision are provided to help employees handle complex situations and stay updated on system changes. Working as part of a collaborative team also provides opportunities to share tips and successful strategies. Spectrum values teamwork and ongoing development to foster a positive environment for both employees and customers.

Does Spectrum Customer Service pay employees well?

Spectrum Customer Service representatives typically earn hourly wages that are around or slightly below industry averages for customer support roles, with additional benefits such as health insurance and paid time off. Compensation can vary based on experience, location, and shift differentials, but overall, pay is considered competitive for entry-level positions in the telecommunications sector.

Is Spectrum customer service a good job?

Spectrum customer service roles involve assisting customers with technical issues and account management, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but may include high call volume and performance targets. Overall, it can be a stable entry-level position for those interested in the telecommunications industry.

What are popular job titles related to Spectrum Customer Service jobs in Appleton, WI?

For Spectrum Customer Service jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service jobs in Appleton, WI look for?

The top searched job categories for Spectrum Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Spectrum Customer Service jobs?

Cities near Appleton, WI with the most Spectrum Customer Service job openings:

Spectrum Customer Service jobs near you
Infographic showing various Spectrum Customer Service job openings in Appleton, WI as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $37,209 per year, or $17.9 per hour.

Territory Sales

SPECTRUM Careers

Green Bay, WI

$100K/yr

Full-time

Posted 2 days ago

New

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

For Limited time only, we are pleased to offer a $5,000 hiring bonus for qualified candidates. This bonus will be paid in two installments at successful completion of 90 days and 180 days of employment. All applicable taxes and withholdings will apply. Hiring Bonus Eligibility for External Hires Only.

Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with prospective customers, expanding access to high-speed data and communication solutions. Your efforts will drive meaningful connections and contribute to Spectrum’s growth and customer satisfaction.

Join Spectrum and unlock your potential with a competitive base salary plus lucrative incentives that can bring top performers to a total compensation of over $100,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 


How You’ll Make an Impact   

  • Acquire new residential customers by visiting assigned leads and introducing Spectrum’s offerings
  • Conduct consultative needs analyses to tailor product recommendations for each prospective customer
  • Present compelling sales proposals that align with customer needs and highlight Spectrum’s solutions
  • Complete all required sales documentation accurately, including dispositioning, order entry and reporting
  • Participate actively in sales meetings and training sessions to support team goals and professional development
  • Achieve monthly sales targets across high-speed data, mobile, landline phone and video services
  • Monitor competitors’ activities within your territory and communicate relevant information to your manager

Working Conditions   

  • Spend approximately 90% of time outdoors in all seasons, with potential exposure to inclement weather
  • Minimal time in an office environment
  • Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

  • High School Diploma or equivalent work experience

Skills   

  • Ability to read, write, speak and understand English language
  • Engaging interpersonal skills
  • Ability to listen, formulate needs based sales strategies, and articulate pitches to sell products and services
  • A passion to succeed and strong personal drive to sell to prospective customers
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities
  • Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices)
  • Must be able to work evenings and weekends, and as business needs dictate to maximize prospective customer contact
  • Ability to work independently with little or no supervision
  • A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle

Preferred Qualifications

Experience

  • 2+ years sales or relevant work experience

Skills

  • Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred
  • Knowledge of cable or telecommunications services, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed

Physical Requirements

  • Travel door to door for extensive periods through local communities
  • Able to lift and transport 10-20 pounds

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SDT212 2026-78289 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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