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Spectrum Call Center Jobs in Raleigh, NC (NOW HIRING)

ABS Kids

Center Support Specialist

Holly Springs, NC

$18 - $19/hr

... spectrum disorder and their families. Compensation and Benefits: * $18-$19 / hour - based on ... Reschedule cancellations/No call no shows for assessments * Look over all inventory, including ...

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Spectrum Call Center information

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How much do spectrum call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for spectrum call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a Spectrum Call Center?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

What skills and qualifications are needed for a Spectrum Call Center position?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What are the typical career advancement opportunities for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are popular job titles related to Spectrum Call Center jobs in Raleigh, NC?

For Spectrum Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Spectrum Call Center jobs in Raleigh, NC look for?

The top searched job categories for Spectrum Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Spectrum Call Center jobs?

Cities near Raleigh, NC with the most Spectrum Call Center job openings:

Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Raleigh, NC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Customer Service Representative, Reliability (10.23 start date)

Morrisville, NC

Spectrum
Technology, Communication and Media • 10K+ employees
Learn more about Spectrumexternal

$15 - $20.25/hr

Full-time

Posted 19 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 616 frontline employees who took The Breakroom Quiz

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Reliability Representative at Spectrum. Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.


As a Customer Service Reliability Rep, you'll provide exceptional customer support by phone, for all of Spectrum’s connectivity services including troubleshooting internet, video, and/or voice service issues and handling basic billing inquires and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

How You'll Make An Impact

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customer needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Language: Ability to read, write, speak and understand English
  • Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
  • Abilities: Handle multiple tasks
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

  • Minimum one year of call center or equivalent experience
  • Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

#ZRSM2


#LI-MB10
COP110 2026-80268 COP110 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Language: Ability to read, write, speak and understand English
  • Skills: Manage multiple customer interactions professionally and efficiently; Demonstrated organization, time management, and interpersonal skills
  • Abilities: Handle multiple tasks
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Preferred Qualifications

  • Minimum one year of call center or equivalent experience
  • Customer service/technical support experience; Call Center Experience; Cable operations and/or telecommunications experience

#ZRSM2

Company Description

Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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