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Spectrum Call Center Jobs in Raleigh, NC (NOW HIRING)

ABS Kids

Center Support Specialist

Holly Springs, NC

$18/hr

... spectrum disorder and their families. Compensation and Benefits: * $18 / hour - based on ... Reschedule cancellations/No call no shows for assessments * Look over all inventory, including ...

VIVA USA INC

Customer Service Support Operator

Cary, NC · On-site +1

$16.75 - $21.25/hr

Answer and manage customer and engineer phone calls (non-call center environment) Troubleshoot ... Position operates major parts or full spectrum of dedicated specialized standard software packages.

Unified Women's Healthcare

OB/GYN Physician

Raleigh, NC · On-site

$243K - $262K/yr

... Center in Raleigh, NC. Join a compassionate group who provide a team approach to patient care ... Practice physician will normally take 1 day of call per week and hospitalist physician will take ...

Unified Women's Healthcare

OB/GYN Physician

Raleigh, NC · On-site

$243K - $262K/yr

... Center in Raleigh, NC. Join a compassionate group who provide a team approach to patient care ... Practice physician will normally take 1 day of call per week and hospitalist physician will take ...

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All JobsSpectrum Call Center JobsSpectrum Call Center Jobs in Raleigh, NC

Spectrum Call Center information

See Raleigh, NC salary details

$9

$16

$22

How much do spectrum call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for spectrum call center in Raleigh, NC is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.21 per hour, depending on experience, location, and employer.

Does Spectrum call center pay weekly or biweekly?

Spectrum call center employees are typically paid on a biweekly basis. This schedule is common for customer service roles, and employees usually receive their paychecks every two weeks. Payment methods may include direct deposit or check, depending on the company's policies.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can offer salaries significantly higher than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, and they may involve overseeing large teams or complex processes.

How much does a Spectrum call center make?

Salaries for Spectrum call center representatives typically range from $12 to $20 per hour, depending on experience, location, and shift. Full-time employees may earn annual salaries between $25,000 and $45,000, with additional benefits such as health insurance and paid time off.

What are the typical career advancement opportunities available for Spectrum Call Center employees?

Employees at Spectrum Call Centers often find a range of opportunities for growth, starting from entry-level customer service positions and advancing to roles such as team leads, supervisors, or specialized support representatives. High-performing agents may be considered for training, quality assurance, or management positions, depending on company needs and personal career interests. Development programs and ongoing training are frequently offered to help employees build skills and pursue internal promotions. Demonstrating reliability, strong interpersonal skills, and a commitment to excellent service can open doors to long-term career advancement within the organization.

What are the key skills and qualifications needed to thrive in the Spectrum Call Center position, and why are they important?

To thrive in a Spectrum Call Center role, strong verbal communication skills, active listening abilities, and a high school diploma or equivalent are essential, often complemented by previous customer service experience. Familiarity with customer relationship management (CRM) software and knowledge of Spectrum's services and troubleshooting protocols are typically required. Excellent problem-solving skills, patience, and the ability to remain composed under pressure help individuals stand out in this fast-paced environment. These skills are vital for resolving customer issues efficiently, maintaining satisfaction, and supporting team productivity.

What is a Spectrum Call Center job?

A Spectrum Call Center job involves assisting customers with billing inquiries, technical support, and account management. Representatives handle incoming calls, troubleshoot service issues, and provide information about Spectrum's products and services. Strong communication and problem-solving skills are essential for success in this role. Employees typically receive training, benefits, and opportunities for career growth within the company.

Is getting hired at Spectrum hard?

Getting hired for a Spectrum Call Center position can be competitive, as the company often receives many applications. Candidates typically need good communication skills, customer service experience, and to pass interviews and background checks to secure the role.
What are popular job titles related to Spectrum Call Center jobs in Raleigh, NC? For Spectrum Call Center jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Spectrum Call Center jobs in Raleigh, NC look for? The top searched job categories for Spectrum Call Center jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Spectrum Call Center jobs? Cities near Raleigh, NC with the most Spectrum Call Center job openings:
Spectrum Call Center jobs near you
Infographic showing various Spectrum Call Center job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,302 per year, or $16 per hour.
Community Solutions Central Operations Specialist I

Community Solutions Central Operations Specialist I

SPECTRUM

Morrisville, NC

$22.30/hr

Full-time

Posted 29 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 611 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where you can help rapidly resolve network outages and ensure customers stay connected? As a Community Solutions Central Operations Specialist I, at Spectrum, you’ll monitor Managed Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution. Your expertise will directly influence restoration times and enhance the efficiency of our fix agents, making a measurable difference in service reliability. 

Shift desired: Sun-Thurs, 2:00 pm-11:00 pm


How You’ll Make an Impact    

  • Monitor Managed Wi-Fi network performance and detect outages or impairments using alarms, telemetry and network topology data 
  • Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action 
  • Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely 
  • Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously 
  • Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review 
  • Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration 
  • Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination 

Working Conditions    

  • Office environment with a variable schedule that may include nights, weekends and holidays 

What You’ll Bring to Spectrum    


Required Qualifications    


Education    

  • Two-year degree or certificate with emphasis in telecommunications or IT 

Experience    

  • 2+ years of experience in a 24x7 Operations Center 
  • 2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles 
  • 2+ years of experience in NOC, dispatch, call center or help desk support 

Skills    

  • Ability to read, write and speak English 
  • Knowledge of HFC network concepts, DOCSIS and end-user support principles 
  • Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues 
  • Ability to collaborate effectively within a team environment 
  • Practical problem-solving skills and the ability to address situations with limited standardization 
  • Proficiency with desktop computer hardware and software monitoring tools for network performance analysis 
  • Ability to write routine reports and correspondence and produce reports outlining network trends 
  • Capability to distinguish and identify various colors for alarm state identification in current tools and software 

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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