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Spa Manager Jobs in Rochester, NY (NOW HIRING)

Spa at the Del Monte

Spa Coordinator

Pittsford, NY · On-site

$16.50 - $16.75/hr

... • Manage client activity within SpaSoft system. • Perform various accounting duties; i.e ... Job Requirements We are looking for a self-motivated Spa Coordinator with a strong work ethic and a ...

DelMonte Hotel Group

Spa Coordinator

Pittsford, NY · On-site

$16.50 - $16.75/hr

... • Manage client activity within SpaSoft system. • Perform various accounting duties; i.e ... Job Requirements We are looking for a self-motivated Spa Coordinator with a strong work ethic and a ...

Schulte

Interim General Manager

Fairport, NY · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude ...

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All JobsSpa Manager JobsSpa Manager Jobs in Rochester, NY

Spa Manager information

See Rochester, NY salary details

$29.1K

$49.1K

$68.1K

How much do spa manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for spa manager in Rochester, NY is $49,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $55,300.00 per year, depending on experience, location, and employer.

What do spa managers do?

Spa managers oversee daily operations of a spa, including staff management, customer service, scheduling, and ensuring compliance with health and safety regulations. They also handle budgeting, marketing, and maintaining high service standards to ensure a positive client experience.

What does a Spa Manager do?

A Spa Manager oversees the daily operations of a spa, ensuring that clients receive high-quality services and that the facility runs smoothly. Their responsibilities include managing staff, scheduling appointments, handling customer inquiries, maintaining inventory, and ensuring compliance with health and safety standards. Spa Managers also develop marketing strategies, manage budgets, and work to create a relaxing and welcoming environment for guests. They play a key role in hiring and training employees and often resolve any customer concerns or complaints.

What is the difference between Spa Manager vs Spa Supervisor?

AspectSpa ManagerSpa Supervisor
ResponsibilitiesOversees entire spa operations, manages staff, handles budgets, and develops services.Supervises daily staff activities, ensures service quality, and assists in operations.
Required CredentialsExperience in spa management, certifications in massage therapy or aesthetics often preferred.Experience in spa services, supervisory skills, and relevant certifications.
Work EnvironmentOffice-based with frequent interactions with staff and clients, strategic planning.

The main difference between a Spa Manager and a Spa Supervisor is the scope of responsibilities. The Spa Manager oversees the entire spa operation, including management and strategic planning, while the Spa Supervisor focuses on daily staff supervision and service quality. Both roles require relevant experience and certifications, but the Spa Manager's role is broader and more strategic.

How do you become a spa manager?

To become a spa manager, candidates typically need previous experience in spa or hospitality roles, strong leadership skills, and knowledge of spa operations. Many employers prefer candidates with relevant certifications such as a massage therapy license or hospitality management degree. Developing customer service skills and understanding business management are also important for advancement.

What qualifications do you need to be a spa manager?

A spa manager typically needs a high school diploma or equivalent, with many employers preferring post-secondary education in hospitality, business, or related fields. Relevant experience in spa or hospitality management, strong leadership skills, and knowledge of health and safety regulations are also important; certifications in massage therapy or esthetics can be advantageous but are not always required. Strong customer service and organizational skills are essential for success in this role.

What are some common challenges Spa Managers face in overseeing both staff and client satisfaction?

Spa Managers often balance the needs of their team with delivering excellent client experiences. Common challenges include managing diverse staff schedules, ensuring consistent service quality, and adapting to client feedback. Additionally, Spa Managers must handle inventory, maintain a relaxing environment, and keep up with industry trends. Successful managers foster open communication, provide ongoing staff training, and implement efficient procedures to address these challenges.

What are the key skills and qualifications needed to thrive as a Spa Manager, and why are they important?

To thrive as a Spa Manager, you need strong leadership, customer service expertise, and a background in hospitality or wellness management, often supported by a relevant degree or certification. Familiarity with spa management software, appointment scheduling systems, and inventory control tools is typically required. Outstanding interpersonal skills, conflict resolution abilities, and attention to detail help set exceptional Spa Managers apart. These competencies ensure smooth operations, high client satisfaction, and effective team management in a competitive spa environment.

What Does a Spa Manager Do?

A spa manager, or spa director, oversees all aspects of running a spa, including the staff, finances, and facility management. As a spa manager, your responsibilities include interviewing, hiring, and training employees, managing schedules and staff related issues, and tending to the needs of guests. You are also responsible for ensuring that your spa complies with all state and local health codes. Your job is to oversee the general operation of the spa on a daily basis and ensure guests are provided a relaxing environment with quality services.

How much do spa managers make in the US?

Spa managers in the US typically earn an average salary of around $50,000 to $70,000 per year, depending on experience, location, and the size of the spa. Salaries can vary based on certifications, management skills, and the complexity of the spa operations.
More about Spa Manager jobs
What are the most commonly searched types of Spa jobs in Rochester, NY? The most popular types of Spa jobs in Rochester, NY are:
What are popular job titles related to Spa Manager jobs in Rochester, NY? For Spa Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Spa Manager jobs in Rochester, NY look for? The top searched job categories for Spa Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Spa Manager jobs? Cities near Rochester, NY with the most Spa Manager job openings:
Spa Manager jobs near you
Spa Guest Service Supervisor

Spa Guest Service Supervisor

Spa at the Del Monte

Pittsford, NY • On-site

$17/hr

Full-time

Posted 27 days ago

Job description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Spa Guest Service Supervisor.

You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Spa Guest Service Supervisor, you will assist the Spa Managers & Director in the supervision and support of the front office, spa and salon provider staff while ensuring exceptional service and standards are met.


Your specific duties in this role will include:


• Assist Spa Manager & Director with a variety of support tasks, i.e., running reports, filing, scheduling adjustments, preparing daily deposit, processing guest billing issues etc.
• Find solutions for issues that may arise, i.e., associate call offs & tardiness, questions or problems, last minute bookings, etc.
• Prepare internal and external correspondence.
• Promptly respond to online appointment requests and client emails sent directly to the Spa.
• Assist Spa Front Office Manager in training new Spa Coordinators to ensure their competency in areas including, but not limited to, using the Millennium system, operating policies and procedures, and meeting customer service standards.
• Provide assistance to co-workers, ensuring they understand their tasks.
• Assist management in preparing work schedules for Front Office staff.
• Occasionally assist management in preparing work schedules for provider staff.
• Assist in entering service provider schedule changes and rescheduling existing appointments.
• Have a thorough knowledge of the Millennium system and manage client and provider activity and resources within the system. 
• Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
• Schedule and confirm appointments for all spa/salon treatments as necessary; assist clients in selecting services.
• Provide and maintain current information regarding spa staff, spa and hotel services, hours of operation, product lines, special events and promotions.
• Monitor industry trends and develop and make recommendations for menu of services of the Spa and Salon
• Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages, providing tours of sanctuary and locker rooms and promoting retail sales of all spa products.
• Perform opening and closing work per checklists.
• Properly record all sales transactions and secure accurate payment.
• Perform various accounting duties: i.e., credit card processing, room charges, gift card processing and activating.
• Promote retail sales of all spa products.
• Update Engineering department on any maintenance issues.
• Assist in maintaining the cleanliness of the offices, front desk, retail space, dispensaries and surrounding areas.
 

Job Requirements

We are looking for a self-motivated Spa Guest Service Supervisor with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.

Specific qualifications for the role include:

• 6 months to 1 years related experience; One year certificate from college or technical school; or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills

Benefits

As a Spa Guest Service Supervisor with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $17.00 and up based on experience 
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities

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