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Southern Answering Service Jobs (NOW HIRING)

Winchester Hospital

Customer Service Rep

Winchester, MA

$19.05 - $25.64/hr

Previous customer and answering service experience preferred * Excellent communication skills ... Southern New Hampshire. Together, we are changing healthcare for the better. Pay Range: $19.05 ...

Ace Service Co

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Commercial Kitchen Service Technician, HVAC/R and HOT SIDE

Needham, MA · On-site

$20 - $55/hr

We provide service for Massachusetts, Rhode Island, and Southern New Hampshire . Ace Service ... Ace Service Company offers 24-hour service - 7 days a week, 365 days a year, with a live answering ...

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Southern Answering Service information

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$12

$23

$39

How much do southern answering service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for southern answering service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by agents working at a Southern Answering Service, and how can they be managed?

Agents at a Southern Answering Service often handle high call volumes and diverse caller needs, which can be challenging, especially during peak hours. Managing stress and maintaining a calm, professional demeanor are crucial for success. Effective time management and utilizing call-handling scripts can help agents provide accurate information and excellent customer service. Regular team meetings and training sessions are typically provided to address common issues, support professional development, and foster a collaborative work environment.

What is the difference between Southern Answering Service vs Medical Receptionist?

AspectSouthern Answering ServiceMedical Receptionist
CredentialsNone required, training providedHigh school diploma; medical office certification often preferred
Work EnvironmentCall centers, remote or on-siteMedical offices, clinics, hospitals
Industry UsageCustomer service, communication servicesHealthcare, patient interaction
Job FocusAnswering calls, routing messagesScheduling appointments, patient check-in

Southern Answering Service primarily handles call answering and message routing in a customer service setting, often remotely. Medical Receptionists work directly in healthcare facilities, managing patient interactions and administrative tasks. While both roles require strong communication skills, Medical Receptionists typically need healthcare-specific knowledge and certifications, whereas Southern Answering Service agents focus on call handling across various industries.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent communication skills, a clear speaking voice, and strong attention to detail, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer management systems is typically required. Exceptional listening skills, patience, and professionalism help operators handle diverse callers and resolve issues efficiently. These abilities ensure accurate message delivery, customer satisfaction, and smooth communication between clients and their customers.

What is a Southern Answering Service?

A Southern Answering Service is a company or team that provides telephone answering and message-taking services for businesses, particularly in the southern United States. These services ensure that calls are answered professionally and promptly when a business is unavailable or after hours. Southern Answering Services often specialize in offering a friendly, regionally-tailored approach to customer service, reflecting the hospitality typical of the South. They can handle appointment scheduling, relay urgent messages, and provide general customer support, helping businesses maintain a positive relationship with their clients.
More about Southern Answering Service jobs
What states have the most Southern Answering Service jobs? States with the most job openings for Southern Answering Service jobs include:
What job categories do people searching Southern Answering Service jobs look for? The top searched job categories for Southern Answering Service jobs are:
Southern Answering Service jobs near you
Infographic showing various Southern Answering Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Rep

Winchester Hospital

Winchester, MA

$19.05 - $25.64/hr

Full-time

Posted 22 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

KNOWLEDGE, SKILLS, AND ABILITIES

  • High school diploma preferred
  • Must be able to type a minimum of 30 words per minute
  • Previous customer and answering service experience preferred
  • Excellent communication skills
  • Accurate spelling skills
  • Must be good team member
  • Able to interact with various levels of management, physicians, and other healthcare providers

PRINCIPAL FUNCTIONS

  • Exemplifies Winchester Hospital’s values and Service Excellence standards.
  • Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.
  • Must be able to operate a PC Windows-based computer and related equipment
  • Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
  • Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
  • Provides answering service to approximately 200 physicians.
  • Utilizes overhead paging system to locate physicians and

announce emergency codes

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range:

$19.05 - $25.64

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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