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Sorenson Relay Jobs (NOW HIRING)

Field Installer/Trainer

Miami, FL · On-site

$12.35 - $20.62/hr

Job Benefits Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred ...

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Sorenson Relay information

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$58K

$98.9K

$195K

How much do sorenson relay jobs pay per year?

As of Jun 10, 2026, the average yearly pay for sorenson relay in the United States is $98,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are the typical challenges faced by a Video Relay Service (VRS) interpreter at Sorenson Relay, and how can new hires prepare for them?

VRS interpreters at Sorenson Relay often encounter fast-paced calls, varying communication styles, and emotionally charged situations. Adapting quickly to different sign languages and accents, maintaining professionalism under pressure, and managing back-to-back calls can be challenging. New hires can prepare by honing their interpreting skills, practicing self-care to prevent burnout, and leveraging support from experienced colleagues and supervisors. Ongoing training and team meetings are also valuable resources for handling these challenges effectively.

What is the difference between Sorenson Relay vs Video Relay Interpreter?

AspectSorenson RelayVideo Relay Interpreter
CredentialsTypically requires certification in relay services or ASL interpretationRequires ASL/English interpretation certification and VRI-specific training
Work EnvironmentPrimarily remote, handling relay calls for deaf or hard-of-hearing individualsRemote or on-site, providing live interpretation between ASL and spoken language
Employer & Industry UsageTelecommunications companies, relay service providersInterpretation agencies, telecommunication providers, VRS companies

Both Sorenson Relay and Video Relay Interpreter roles involve remote communication services for the deaf and hard-of-hearing community. Sorenson Relay focuses on relay call handling, while Video Relay Interpreters provide live ASL interpretation via video. Understanding these differences helps in choosing the right career path or service provider within the industry.

What is a Sorenson Relay operator?

A Sorenson Relay operator is a professional who facilitates communication between deaf, hard-of-hearing, or speech-impaired individuals and hearing people using video relay services (VRS). They use American Sign Language (ASL) to interpret calls in real time, relaying spoken English to ASL and vice versa. The operator ensures accurate, confidential, and effective communication, playing a critical role in bridging the communication gap. Sorenson Relay operators must be fluent in ASL, have strong communication skills, and adhere to strict confidentiality standards.

What are the key skills and qualifications needed to thrive as a Sorenson Relay Interpreter, and why are they important?

To thrive as a Sorenson Relay Interpreter, you need fluency in American Sign Language (ASL) and English, along with national certification such as RID or BEI and relevant interpreting experience. Familiarity with video relay service (VRS) technology and secure communication platforms is typically required. Outstanding listening skills, cultural competency, and the ability to remain neutral under pressure set top interpreters apart. These skills ensure accurate, confidential, and effective communication between Deaf and hearing individuals in a fast-paced environment.
More about Sorenson Relay jobs
What states have the most Sorenson Relay jobs? States with the most job openings for Sorenson Relay jobs include:
Infographic showing various Sorenson Relay job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $98,903 per year, or $47.5 per hour.
Sign Language Interpreter - VRS - Part Time - Overland Park, Kansas

Sign Language Interpreter - VRS - Part Time - Overland Park, Kansas

Sorenson

Leawood, KS

$25 - $60/hr

Full-time, Part-time

Posted 8 days ago


Sorenson Communications rating

7.1

Company rating: 7.1 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

214th of 426 rated business services


Job description

Salary Range: $25-$60 (depending on location, education, and certifications)

Location: Overland Park, KS

Hours Requirement: 10 hours minimum of interpreting services required per month (at leaderships discretion).

Shifts: Available hours are Monday-Saturday, 7am-7pm MT. (If selected and hired you will initially be asked to work at least one shift either Monday, Friday or Saturday)

In ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

Benefits of interpreting with Sorenson:

  • Flexible Scheduling
  • Premium shifts offered to boost hourly wage
  • Earn CEU’s
  • Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
  • 401K plans with employer contribution
  • No scripts
  • Resiliency/Vicarious Trauma resources available at no cost
  • Company-wide Network
    • Transfer and visiting interpreter opportunities to any of the centers across the US

A successful candidate will have:

Knowledge, Skills, and Abilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

  • Ability to pass our required skills assessment
  • A high school diploma or GED
  • An associate’s or bachelor’s degree (preferred, but not required)
  • Interpreter certification (as required by local regulations)
  • 3 years’ experience working as an interpreter (preferred, but not required)
  • Ability to troubleshoot basic technical issues
  • Ability to work in a fast paced, dynamic, highly regulated and customer service focused environment
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
  • Regular and predictable attendance

Job Snapshot:

Job Summary in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

Sorenson Communications is expanding our Video Relay Service (http://www.sorensonvrs.com/). As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.

Responsibilities:

Essential Duties and Responsibilities in ASL: https://vimeo.com/user/17335376/folder/21690227?isPrivate=false

  • Effectively interpret between American Sign Language (ASL) and spoken English
  • Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements
  • Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
  • Demonstrate full compliance with Sorenson Communications attendance policy
  • Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
  • The ability to maintain a flexible work schedule, in order to meet the demands of the VRS industry, is essential for this position.
  • Possess the ability to quickly learn and implement new and changing technologies
  • Work effectively in a team environment; receive support from and provide support to colleagues
  • Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations
  • Possess the ability to work effectively in a fast paced, dynamic, highly regulated environment
  • Enhance interpreting skills through continued education training
  • Demonstrate willingness and ability to complete additional duties and assignments on an on-going basis

About Us:

  • Sorenson Communications is committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
  • Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Employment Opportunity:
Sorenson Communications is an EOE, Disability/Age Employer.


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