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Sonic Internet Phone Jobs (NOW HIRING)

Sonic Internet + Phone

MDU Sales Specialist

Alameda, CA

$20 - $24/hr

These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants ...

Sonic Internet + Phone

MDU Sales Specialist

Concord, CA · On-site

$20 - $24/hr

These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants ...

Sonic Internet + Phone

MDU Sales Specialist

Berkeley, CA · On-site

$20 - $24/hr

These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants ...

Sonic Internet + Phone

Fleet Manager

Santa Rosa, CA

$115K - $135K/yr

The Fleet Manager will lead all aspects of fleet operations for a multi-state internet service ... Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of ...

Sonic Internet + Phone

MDU Growth Lead

Oakland, CA

$28 - $31/hr

The MDU Growth Lead is responsible for leading, coaching, and developing the Bay Area MDU Growth team in support of Sonic's fiber sales initiatives within multi-dwelling unit (MDU) communities. This ...

Sonic Internet + Phone

MDU Growth Lead

Bodega Bay, CA · On-site

$28 - $31/hr

The MDU Growth Lead is responsible for leading, coaching, and developing the Bay Area MDU Growth team in support of Sonic's fiber sales initiatives within multi-dwelling unit (MDU) communities. This ...

Sonic Internet + Phone

HR Coordinator

Santa Rosa, CA · On-site

$25 - $30/hr

Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth ...

Sonic Internet + Phone

HR Coordinator

Santa Rosa, CA · On-site

$25 - $30/hr

Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth ...

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Sonic Internet Phone information

What are some common challenges faced by Sonic Internet Phone Support Representatives, and how can applicants prepare for them?

Sonic Internet Phone Support Representatives often encounter challenges such as troubleshooting complex technical issues, handling high call volumes, and assisting customers with varying levels of technical expertise. To prepare, applicants should develop strong communication skills, familiarize themselves with common VoIP technologies, and practice patience and empathy when resolving customer concerns. Additionally, being comfortable with fast-paced environments and continuous learning will help new hires adapt and thrive in this dynamic support role.

What is the difference between Sonic Internet Phone vs Sonic VoIP Technician?

AspectSonic Internet PhoneSonic VoIP Technician
CredentialsBasic internet and phone service knowledgeTechnical certifications in VoIP and networking
Work EnvironmentCustomer service, installation, and supportTechnical troubleshooting, system setup, maintenance
Industry UsageTelecommunications, internet service providersVoIP service providers, telecom companies

While Sonic Internet Phone focuses on providing internet-based phone services to customers, Sonic VoIP Technicians specialize in installing, maintaining, and troubleshooting VoIP systems. The technician role requires technical certifications and hands-on technical skills, whereas Sonic Internet Phone roles are more customer service-oriented. Both roles operate within the telecommunications industry but serve different functions in the service delivery process.

What is a Sonic Internet Phone?

A Sonic Internet Phone refers to the Voice over Internet Protocol (VoIP) phone service provided by Sonic, an internet service provider. This service allows customers to make and receive phone calls over their high-speed internet connection instead of traditional telephone lines. Sonic's phone service includes features such as unlimited nationwide calling, caller ID, voicemail, and call forwarding. It's a convenient and often more affordable alternative to traditional landline service, especially for those already using Sonic for internet access.

What are the key skills and qualifications needed to thrive as a Sonic Internet Phone Support Representative, and why are they important?

To thrive as a Sonic Internet Phone Support Representative, you need strong troubleshooting abilities, customer service experience, and a basic understanding of VoIP and networking concepts, typically supported by a high school diploma or relevant certifications. Familiarity with ticketing systems, VoIP hardware/software, and CRM tools is commonly required. Excellent communication, patience, and problem-solving skills help representatives effectively address customer concerns and technical issues. These skills ensure customer satisfaction and efficient resolution of service problems, which are vital for maintaining the company's reputation and client retention.
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What job categories do people searching Sonic Internet Phone jobs look for? The top searched job categories for Sonic Internet Phone jobs are:
Sonic Internet Phone jobs near you

MDU Growth Specialist

Sonic Internet + Phone

Huntington Park, CA • On-site

$20 - $24/hr

Full-time

Posted 25 days ago

Job description

Position Title: MDU Growth Specialist
Position Summary:
In this role, you will work within the consumer field organization responsible for driving sales by securing new fiber orders from apartment, condo and multi-dwelling units within Sonic's fiber footprint. These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants of apartment, condo and multi-dwelling units within their assigned territory, to increase the MDU overall Sonic take rate, in our fiber footprint.
Position Type/Expected Hours of Work:
Full-time (40 hours per week), non-exempt position
Travel: Travel is expected for this position. A valid California Driver's License and Clean DMV is required.
Compensation Details:
$20-$24/hour PLUS commission, mileage reimbursement
Essential Duties and Responsibilities:
  • Meet Monthly sales performance expectations and Drive Take Rate at Full Building Installs to 30%
  • Complete at least 200 knocked doors and 3 new orders per day through door hangers and door knocking.
  • Coordinate onsite events with landlords and property managers.
  • Visit Full Building Installs during installation coordinating with Acquisition team.
  • Check the regular dispatch calendar for standard single-unit installations.
  • Utilize Salesforce Maps for efficient marketing routes and track doors knocked per day.
  • Leave marketing materials behind and send emails to online community groups.
  • Record and update opportunities daily in Directly and Salesforce.
  • Follow a weekly schedule with quality field activities.
  • Provide daily reports on scheduled visits and results to the Sales Manager.
  • Focus on increasing Take Rate on Acquired Buildings. Use FBI excel sheet to attack lowest take rate buildings.

Job Requirements:
To perform the job successfully, an individual should be familiar or able to learn:
Sonic's Fiber installation process
  • Basic understanding of Sonic internal Tools (or willingness to learn)
  • Understanding of Customer Relationship Management (CRM) software, Salesforce a plus
  • Working knowledge of MS Suite
  • Good communicator both verbally and written
  • Must be able to multi-task and balance many priorities
  • Solid teamwork skills

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The support team trains and supports a diverse group of products and services. We react to many situations simultaneously and require multitasking in a fast-paced environment daily.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Opportunity:
Sonic is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of race, color, religion or belief, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, pregnancy or maternity, genetic information, or any other characteristic protected by law.
Acknowledgement:
Sonic is an at-will employer. The job description does not constitute an employment agreement, or contract, between the employer and employee and is subject to change. Other functions may be assigned and/or reassigned by the employer as the needs of the employer and requirements of the job change. The only employment contract that exists between you and Sonic is that of at-will employment. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

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