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Sonic Internet Phone Jobs (NOW HIRING)

Sonic Internet + Phone

MDU Sales Specialist

Berkeley, CA · On-site

$20 - $24/hr

These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants ...

Sonic Internet + Phone

MDU Sales Specialist

Oakland, CA · On-site

$20 - $24/hr

These new orders enable Sonic to market and grow strategic consumer services in these communities. The successful candidate will be responsible for acquiring new fiber internet customers with tenants ...

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Sonic Internet Phone information

What are some common challenges faced by Sonic Internet Phone Support Representatives, and how can applicants prepare for them?

Sonic Internet Phone Support Representatives often encounter challenges such as troubleshooting complex technical issues, handling high call volumes, and assisting customers with varying levels of technical expertise. To prepare, applicants should develop strong communication skills, familiarize themselves with common VoIP technologies, and practice patience and empathy when resolving customer concerns. Additionally, being comfortable with fast-paced environments and continuous learning will help new hires adapt and thrive in this dynamic support role.

What is the difference between Sonic Internet Phone vs Sonic VoIP Technician?

AspectSonic Internet PhoneSonic VoIP Technician
CredentialsBasic internet and phone service knowledgeTechnical certifications in VoIP and networking
Work EnvironmentCustomer service, installation, and supportTechnical troubleshooting, system setup, maintenance
Industry UsageTelecommunications, internet service providersVoIP service providers, telecom companies

While Sonic Internet Phone focuses on providing internet-based phone services to customers, Sonic VoIP Technicians specialize in installing, maintaining, and troubleshooting VoIP systems. The technician role requires technical certifications and hands-on technical skills, whereas Sonic Internet Phone roles are more customer service-oriented. Both roles operate within the telecommunications industry but serve different functions in the service delivery process.

What is a Sonic Internet Phone?

A Sonic Internet Phone refers to the Voice over Internet Protocol (VoIP) phone service provided by Sonic, an internet service provider. This service allows customers to make and receive phone calls over their high-speed internet connection instead of traditional telephone lines. Sonic's phone service includes features such as unlimited nationwide calling, caller ID, voicemail, and call forwarding. It's a convenient and often more affordable alternative to traditional landline service, especially for those already using Sonic for internet access.

What are the key skills and qualifications needed to thrive as a Sonic Internet Phone Support Representative, and why are they important?

To thrive as a Sonic Internet Phone Support Representative, you need strong troubleshooting abilities, customer service experience, and a basic understanding of VoIP and networking concepts, typically supported by a high school diploma or relevant certifications. Familiarity with ticketing systems, VoIP hardware/software, and CRM tools is commonly required. Excellent communication, patience, and problem-solving skills help representatives effectively address customer concerns and technical issues. These skills ensure customer satisfaction and efficient resolution of service problems, which are vital for maintaining the company's reputation and client retention.
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Sonic Internet Phone jobs near you

Field Sales Representative

Sonic Internet + Phone

San Francisco, CA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Why Sonic?
Uncapped commission, flexible schedule, full benefits, paid training, and more!
Come Join the Growing Team!
Sonic Internet is seeking a highly motivated Door to Door Sales Rep to join our fast-growing team. We are seeking individuals that are ready to transition their field sales abilities to an extremely fast-growing industry, with one of the leading companies in the space, resulting in more job security, better benefits and so much more!
Responsibilities:
    • Connect with prospective customers about our products and services (Door to Door) in your area.
    • Apply knowledge of products to best meet customer needs.
    • Strategically network and expand your customer base.
    • Confidently provide focused customer service.
    • Track and monitor performance against team and company metrics.

Although having door to door sales experience is a plus, if you believe you will succeed in this position then we want to talk to you!
Requirements:
    • MUST have a valid CA license for at least 3+ years and a personal vehicle for transportation.
    • MUST Live in SF or surrounding 30 mile radius
    • You have an entrepreneurial mindset backed by a proven experience in sales and/or customer service.
    • Ability to work both individually and as part of a team.
    • Excellent written and verbal communication skills.
    • Sound consultative selling skills and mastery of the art of negotiation.
    • You are computer savvy and capable of learning new computer applications.

Preferred:
  • Bilingual (Spanish)

Pay Scale:
Commission ONLY - $250 per sign up. Minimum target is 20 sign ups per month.
Average salary: $65-$90k annually if employee stays on target, uncapped commission.
Benefits/Perks:
    • Competitive pay and performance-based incentives, uncapped commission.
    • Full Benefits package (medical, dental, vision, 401k, profit sharing, and more)
    • Flexible work hours.
    • Paid training.
    • Collaborative team culture in a dynamic working environment.
    • Career advancement opportunities.
    • Free sales training, extensive support, and mentorship program.
    • Company Paid Pregnancy/Bonding Leave

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.
*Since 1994, Sonic has been committed to building a faster, more affordable internet, and to hiring the nicest people around. We are looking for exceptional employees who want to challenge the industry for the better by putting members first and offering accessible connectivity for everyone.
Foster your personal growth, develop your career, and make a difference in an industry where honest business practice has become optional. Every career opening at Sonic is an opportunity to join a dedicated team where each department works closely together with one another.
Join a community-minded company that empowers the growth of a better internet - one home, one business, one employee at a time.
#ZIP

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