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Solarwinds Monitoring Jobs in Texas (NOW HIRING)

University Health

Systems Engineer

San Antonio, TX · On-site

$25.25 - $43.27/hr

Manage and enhance a Solarwinds monitoring platform to monitor IT operations and application performance for a large, critical hospital computing environment. * Manage a complex Active Directory ...

University Health

Systems Engineer

San Antonio, TX · On-site

Manage and enhance a Solarwinds monitoring platform to monitor IT operations and application performance for a large, critical hospital computing environment. * Manage a complex Active Directory ...

SolarWinds

Database Marketing Analyst

Austin, TX · On-site

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... monitor sender score metrics, and manage merge record processes. Present findings to the business ...

SolarWinds

Database Marketing Analyst

Austin, TX

... performance of SolarWinds' marketing automation programs. In addition to this management ... monitor sender score metrics, and manage merge record processes. Present findings to the business ...

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See Texas salary details

$22

$44

$57

How much do solarwinds monitoring jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for solarwinds monitoring in Texas is $44.01, according to ZipRecruiter salary data. Most workers in this role earn between $36.73 and $53.75 per hour, depending on experience, location, and employer.

What are some common challenges faced in a SolarWinds Monitoring position?

Professionals in Solarwinds Monitoring roles often encounter challenges such as managing large-scale network environments, interpreting complex alert data, and quickly identifying root causes of performance issues. Troubleshooting intermittent network outages and coordinating with other IT teams to resolve incidents can require both technical expertise and effective collaboration. Staying up-to-date with the latest SolarWinds features and best practices is also important as the technology evolves. However, these challenges offer valuable opportunities to deepen technical knowledge and make a direct, positive impact on organizational IT stability.

What is a SolarWinds Monitoring?

A SolarWinds Monitoring job involves managing and maintaining SolarWinds IT monitoring tools to ensure the health and performance of networks, servers, and applications. Professionals in this role configure alerts, analyze performance metrics, and troubleshoot issues to prevent downtime. They also optimize monitoring strategies and generate reports to support IT operations. This role requires expertise in SolarWinds products, network protocols, and system administration.

What are the key skills and qualifications needed to thrive in the SolarWinds Monitoring position, and why are they important?

To thrive in a Solarwinds Monitoring role, you need a solid understanding of network monitoring, system administration, and IT troubleshooting, often supported by a degree in information technology or related fields. Familiarity with SolarWinds Network Performance Monitor (NPM), alert configurations, SNMP, and certifications such as SolarWinds Certified Professional (SCP) are highly beneficial. Strong problem-solving skills, attention to detail, and effective communication help professionals excel in this role. These skills are crucial for ensuring optimal network performance, minimizing downtime, and swiftly addressing IT issues within an organization.

What are the most commonly searched types of Solarwinds Monitoring jobs in Texas?

The most popular types of Solarwinds Monitoring jobs in Texas are:

What are popular job titles related to Solarwinds Monitoring jobs in Texas?

For Solarwinds Monitoring jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Solarwinds Monitoring jobs in Texas look for?

The top searched job categories for Solarwinds Monitoring jobs in Texas are:

What cities in Texas are hiring for Solarwinds Monitoring jobs?

Cities in Texas with the most Solarwinds Monitoring job openings:

Solarwinds Monitoring jobs near you
Infographic showing various Solarwinds Monitoring job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $91,535 per year, or $44 per hour.

Technical Support Representative

SolarWinds

Austin, TX • On-site

Full-time

Posted 15 days ago

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
About the role
SolarWinds is hiring a Tier 2 Technical Support Representative to provide advanced technical support for customers using our monitoring and infrastructure software. In this role, you will handle escalated cases, troubleshoot complex technical issues, work closely with Tier 3 and engineering teams, and help customers achieve long-term success with SolarWinds products.
This is an ideal opportunity for a support professional who enjoys deep technical problem-solving, customer interaction, and cross-functional collaboration in a fast-paced environment.
What you'll do
  • Handle escalated customer support cases that require troubleshooting beyond Tier 1 support.
  • Analyze complex product and environment issues across SolarWinds network, system, security, and database monitoring solutions.
  • Partner with Tier 3 support and engineering teams to investigate bugs, document findings, propose workarounds, and improve product quality.
  • Guide customers through configuration optimization, advanced integrations, and root cause analysis for recurring or critical issues.
  • Create and maintain technical documentation, knowledge base articles, and internal troubleshooting guides.
  • Educate customers on product capabilities, best practices, and architectural recommendations.
  • Collaborate with Product Management, QA, Customer Success, and other internal teams to share insights that improve usability and reduce ticket volume.
  • Mentor Tier 1 representatives on troubleshooting techniques, product knowledge, and escalation criteria.
  • Maintain a strong focus on customer satisfaction while balancing responsiveness and resolution efficiency.

What we're looking for
  • Bachelor's degree, diploma, or equivalent experience in Computer Science, Engineering, IT, or a related field.
  • 4+ years of technical support experience, including at least 2 years in a Tier 2 or advanced troubleshooting role.
  • Strong ability to troubleshoot and resolve complex issues in Windows and Linux/Unix environments.
  • Experience with SQL and database performance troubleshooting.
  • Solid understanding of networking protocols and concepts, including SNMP, ARP, DHCP, DNS, and packet analysis.
  • Experience with infrastructure technologies such as VMware, ServiceNow, IPAM, HPSM, F5, and Cisco hardware.
  • Experience supporting server applications such as IIS and MSSQL, including log interpretation.
  • Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical audiences.
  • Strong documentation skills and the ability to turn technical solutions into reusable knowledge assets.

Preferred qualifications
  • Hands-on experience with SolarWinds NPM, SAM, or similar enterprise monitoring platforms such as Nagios or PRTG.
  • Exposure to AWS, Azure, or Google Cloud, especially in hybrid monitoring environments.
  • Certifications such as CCNA, MCSE, VCP, AWS, or Azure.
  • Experience working in agile, cross-functional environments and contributing product feedback for continuous improvement.

Why join SolarWinds
At SolarWinds, Tier 2 support professionals play a key role in solving high-complexity customer issues, serving as subject matter experts, mentoring frontline teams, and helping drive better product and customer outcomes.
SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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