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Solar Customer Service Jobs (NOW HIRING)

Qcells

Customer Support Coordinator

San Francisco, CA · On-site +1

$68K - $74K/yr

... solar customer service. * Impeccable attention to detail. * Ability to exercise strong organizational, problem-solving and analytical skills. * Detailed, analytical thinker. * Excellent oral and ...

Ipsun Solar

Solar Installer

Fairfax, VA · On-site

$25 - $29/hr

Solar Installer Location: Washington D.C./Northern Virginia/Maryland Department: Field Operations ... Excellent customer service skills required * Willingness to learn and adapt to new technologies and ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... solar customer service. * Impeccable attention to detail. * Ability to exercise strong organizational, problem-solving and analytical skills. * Detailed, analytical thinker. * Excellent oral and ...

SkySpecs

As a Solar Solutions Design Manager you will:Customer Discovery, Solution Design & Sales Support ... Onboarding, Implementation & Service Delivery * Alongside Customer Success, support customer ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

... solar customer service. * Impeccable attention to detail. * Ability to exercise strong organizational, problem-solving and analytical skills. * Detailed, analytical thinker. * Excellent oral and ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

... solar customer service. * Impeccable attention to detail. * Ability to exercise strong organizational, problem-solving and analytical skills. * Detailed, analytical thinker. * Excellent oral and ...

Exact Solar

Solar Site Visit Technician

Newtown, PA · On-site

... customer service. We are growing and there are some exciting career opportunities within our ... Solar is all we do...it's not an afterthought or a sideshow for us. Our focus, 24/7, is on ...

SkySpecs

Solar Solutions Design Manager

Ann Arbor, MI · On-site

As a Solar Solutions Design Manager you will:Customer Discovery, Solution Design & Sales Support ... Onboarding, Implementation & Service Delivery * Alongside Customer Success, support customer ...

Solar Mason

Solar (PV) Energy Installers

Scranton, PA · On-site

$20.50 - $27.25/hr

Provide exceptional customer service to clients throughout the installation process Skills and Qualifications: * High school diploma or equivalent * Previous experience with solar panel installation ...

Exact Solar

New Jersey Solar Salesperson

Morristown, NJ · On-site

... service and the best customer experience from first contact through the life of the solar energy ... system Exact Solar - Top 500 Solar Installer in North America 2014 - 2021; Earned Angies List Super ...

LA Solar Group

Solar Sales Consultant

Sun Valley, CA · On-site

$60K - $150K/yr

Customer-Centric Sales Process: Work directly with homeowners, educating them about the benefits of solar and managing expectations for their projects. * Exceptional Service: Provide excellent ...

Ipsun Solar

Solar Sales Consultant

Fairfax, VA · On-site

$80K - $120K/yr

At Ipsun Solar, we're committed to helping homeowners take control of their energy future with ... Deliver exceptional customer service as a primary point of contact for your customers. * Perform ...

Ipsun Solar

Solar Sales Consultant

Fairfax, VA · On-site

$70K - $120K/yr

At Ipsun Solar, we're committed to helping homeowners take control of their energy future with ... Deliver exceptional customer service as a primary point of contact for your customers. * Perform ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site

$68K - $74K/yr

... solar customer service. * Impeccable attention to detail. * Ability to exercise strong organizational, problem-solving and analytical skills. * Detailed, analytical thinker. * Excellent oral and ...

Ambia Solar

Solar Installer

Provo, UT · On-site

$19.75 - $26/hr

Provide excellent customer service and represent the company professionally on-site. * Complete additional duties as assigned by the Crew Lead. Qualifications: * 1+ years in the solar industry ...

Ambia Solar

Solar Installer

Provo, UT · On-site

$19.75 - $26/hr

Provide excellent customer service and represent the company professionally on-site. * Complete additional duties as assigned by the Crew Lead. Qualifications: * 1+ years in the solar industry ...

Exact Solar

Solar Project Engineer

Newtown, PA · On-site

... customer service. We are growing and there are some exciting career opportunities within our ... Solar is all we do...it's not an afterthought or a sideshow for us. Our focus, 24/7, is on ...

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Solar Customer Service information

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How much do solar customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for solar customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a solar customer service representative?

A Solar Customer Service representative is a professional who assists customers with inquiries, issues, and support related to solar energy products and services. They answer questions about solar panel installation, maintenance, billing, and warranties, while also helping to resolve any problems customers may experience. These representatives play a crucial role in ensuring customer satisfaction by providing clear information and guiding clients through the process of adopting and maintaining solar energy solutions.

What are some common challenges faced by solar customer service representatives, and how can they effectively address them?

Solar Customer Service representatives often encounter challenges such as troubleshooting technical issues remotely, addressing customer concerns about system performance, and managing expectations during installation or maintenance delays. To effectively address these, representatives should develop a strong understanding of solar technology, maintain clear and proactive communication with customers, and collaborate closely with technical teams for timely resolutions. Staying updated on product knowledge and honing problem-solving skills are also key to providing excellent support and building customer trust.

What are the key skills and qualifications needed to thrive as a solar customer service representative, and why are they important?

To thrive as a Solar Customer Service representative, you need strong knowledge of solar energy products, customer support experience, and often a high school diploma or relevant training. Familiarity with CRM software, ticketing systems, and basic technical troubleshooting tools is commonly required. Excellent communication, problem-solving abilities, and patience help build trust and resolve customer concerns effectively. These skills are crucial for ensuring customer satisfaction, facilitating smooth installations or service, and supporting the growth of solar energy adoption.

What is the difference between Solar Customer Service vs Solar Sales Representative?

AspectSolar Customer ServiceSolar Sales Representative
Required CredentialsCustomer service experience, basic industry knowledgeSales skills, industry knowledge, sometimes certifications
Work EnvironmentCall centers, office settings, on-site customer visitsField sales, client meetings, presentations
Employer & Industry UsageUtility companies, solar providers, installation firmsSolar companies, renewable energy firms, sales agencies
Common Search & ComparisonCustomer support roles in solar industrySales roles in solar industry

Solar Customer Service focuses on assisting clients with inquiries, troubleshooting, and support after installation, requiring strong communication skills. Solar Sales Representatives actively promote solar solutions, generate leads, and close sales, often needing sales experience and industry knowledge. Both roles are essential in the solar industry but differ in daily tasks and skill sets.

More about Solar Customer Service jobs

What cities are hiring for Solar Customer Service jobs?

Cities with the most Solar Customer Service job openings:

What states have the most Solar Customer Service jobs?

States with the most job openings for Solar Customer Service jobs include:

What are popular job titles related to Solar Customer Service jobs?

For Solar Customer Service jobs, the most frequently searched job titles are:

Solar Customer Service jobs near you
Infographic showing various Solar Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Coordinator

San Francisco, CA • On-site, Remote

Qcells
Clean Energy Semiconductors Manufacturing
Learn more about Qcellsexternal

$68K - $74K/yr

Full-time

PTO

Re-posted 3 days ago

Qcells rating

6.8

Company rating: 6.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.    

RESPONSIBILITIES 
  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.
REQUIRED QUALIFICATIONS
  • Solar Industry experience (Renewable)  
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service. 
  • Impeccable attention to detail. 
  • Ability to exercise strong organizational, problem-solving and analytical skills.  
  • Detailed, analytical thinker. 
  • Excellent oral and written communication skills.  
  • Excel  
  • Process driven while finding long-term solutions. 
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel
 
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
 
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  
Mobility 
Standing 
20% of time  
Sitting 
70% of time  
Walking 
10% of time  
Strength 
Pulling 
up to 10 Pounds  
Pushing 
up to 10 Pounds  
Carrying 
up to 10 Pounds  
Lifting 
up to 10 Pounds  
Dexterity (F = Frequently, O = Occasionally, N = Never) 
Typing 
F 
Handling 
F 
Reaching 
F 
Agility (F = Frequently, O = Occasionally, N = Never) 
Turning 
F 
Twisting 
F 
Bending 
O 
Crouching 
O 
Balancing 
N 
Climbing 
N 
Crawling 
N 
Kneeling 
N 
 
 
 
 
 
 
 
 

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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