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Software Troubleshooting Jobs in Chicago, IL (NOW HIRING)

Aegis Worldwide

Machine Design Engineer

Carol Stream, IL · On-site

$43.27 - $57.69/hr

You should be proficient in: * CAD Software * Troubleshooting Industrial Automation Equipment * Mechanical Design & Engineering * Product Design Experience Machines & technologies you'll use: * CAD ...

Tachyon Technologies

Java Multiple roles

Chicago, IL

$75 - $85/hr

EXPERIENCE AND QUALIFICATIONS: â 8+ years' experience working as an application designer and software developer working with enterprise applications. â Hands-on software troubleshooting experience ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Skills include enterprise software installation/configuration, scripting, macro/query writing, software troubleshooting/debugging, business analysis, and project management. The Consulting Engineer ...

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Skills include enterprise software installation/configuration, scripting, macro/query writing, software troubleshooting/debugging, business analysis, and project management. The Consulting Engineer ...

Service Global, Inc

Desktop Engineer L1

Chicago, IL · On-site

Experience in software development, processes, and methods * Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc. * Ability to ...

Civic Canvas

Software Engineer

Chicago, IL · Remote

$105K - $130K/yr

We are seeking a talented Software Engineer to join our engineering team and help design, build ... Troubleshoot production issues, identify causes, and implement durable fixes to improve system ...

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

... software troubleshooting · Strong knowledge of the Network OSI Layers when troubleshooting network issues. · Ability to easily adapt to and learn new technologies · Knowledge of PC operating ...

CAI

Toll Equipment Technician II

Portage, IN · On-site

$26.50/hr

Performs basic software troubleshooting in Windows and Linux environments * Performs installation, basic corrective/preventative maintenance, and monitoring of CCTV cameras * Removes damaged onsite ...

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Software Troubleshooting information

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$5

$34

$64

How much do software troubleshooting jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for software troubleshooting in Chicago, IL is $34.86, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $46.30 per hour, depending on experience, location, and employer.

What is software troubleshooting?

A Software Troubleshooting job involves diagnosing, analyzing, and resolving software-related issues for users or systems. Professionals in this role identify bugs, compatibility problems, performance issues, and software failures. They use debugging tools, logs, and technical knowledge to find solutions and improve software functionality. Strong problem-solving skills and knowledge of programming, operating systems, and software applications are essential. This role is common in IT support, software development, and system administration fields.

What are the key skills and qualifications needed to thrive in software troubleshooting?

To excel in Software Troubleshooting, you need strong analytical thinking, problem-solving abilities, and a solid understanding of software systems or programming, often supported by a relevant degree or technical certifications. Familiarity with diagnostic tools, debugging software, operating systems, and ticketing systems like Jira or ServiceNow is commonly required. Excellent communication, patience, and teamwork skills help professionals clearly explain issues and collaborate with development or IT teams. These abilities are crucial for efficiently identifying and resolving software problems while minimizing disruption for users and organizations.

What are some common challenges faced in software troubleshooting?

One of the main challenges in Software Troubleshooting roles is diagnosing issues that may not have clear or immediately visible causes, often requiring extensive investigation and collaboration with multiple teams. Professionals must also keep pace with frequent software updates and evolving technologies, which can affect troubleshooting methods and require continuous learning. Balancing multiple cases at once while communicating progress with users and stakeholders is a key part of the job. Over time, gaining expertise in these areas provides greater autonomy and the opportunity to take on more complex cases or advance into leadership or specialized technical positions.

What are popular job titles related to Software Troubleshooting jobs in Chicago, IL?

For Software Troubleshooting jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Software Troubleshooting jobs in Chicago, IL look for?

The top searched job categories for Software Troubleshooting jobs in Chicago, IL are:

Software Troubleshooting jobs near you
Infographic showing various Software Troubleshooting job openings in Chicago, IL as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,503 per year, or $34.9 per hour.

Resident Service Technician

Bell and Howell

Libertyville, IL • On-site

Full-time

Re-posted 14 days ago

Bell And Howell rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

118th of 161 rated electronics manufacturers

Job description

About Bell and Howell
Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences.
Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients.
Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry.
Location: Libertyville, IL
Summary:
The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC's, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime.
NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION - requires electrical and mechanical experience
Job Responsibilities:
  • Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system.
  • Schedule and perform regular predictive/preventive maintenance inspections on equipment.
  • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules.
  • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
  • Act as a liaison between the customer and other departments/functions of the company.
  • May need to provide an "on call" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals.

Supervisory Responsibilities: N/A
Competencies (Skills, Knowledge and Abilities):
  • Requires understanding of computer program functionality and software troubleshooting skills.
  • Strong interpersonal/customer relation skills.
  • Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication.
  • Ability to effectively resolve conflict internally and externally.
  • Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment.
  • Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives.
  • Strong analytical, problem-solving, quantitative, and time management skills.
  • Ability to communicate effectively both orally and in writing.
  • Ability to understand, remember and follow verbal and written instructions.
  • Ability to work as an integral part of a team.
  • Ability to read and understand written procedures and diagrams for assembly and test.
  • Ability to develop and implement solutions to assembly problem.
  • Ability to maintain regular attendance and be punctual.

Education and Experience:
  • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience.
  • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills
  • Associate degree preferred.

Travel:
This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%.
Physical Requirements:
  • Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc.
  • Requires lifting to waist seventy (70) pounds.
  • Requires walking and standing; using hands to feel objects; reaching; and requires balance.
  • Requires bending, stooping, kneeling, crouching and/or crawling for periods of time.
  • Ability to work in a loud environment.
  • Ability to work in small, cramped areas.
  • Ability to work in elevated environment up to twenty (20) feet.
  • Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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